The Pestashop desktop helpdesk module by Knowband integrates a helpdesk ticket system on your store using which your customers can contact you regarding their issues or queries. Messages are shown in thread view to both admin and customer providing a unified customer service experience.
Features of the Prestashop customer helpdesk-
The Prestashop customer contact plugin allows the customers to raise a ticket for their complaints and queries.
The Prestashop ticket system helps the admin in the management of the tickets raised by the customers
The Prestashop desktop helpdesk allows the admin to set the priority of the tickets at the backend.
Ticket status can also be updated by the Admin.
Back office of the Prestashop customer helpdesk has an organized interface to view all ticket's with all the details.
The Prestashop customer contact displays instant notification whenever there is some new message received.
List of customer's generating tickets with their contact information is also shown in the back office of the Prestashop ticket system.
Admin can also give pre-defined subject lines to the customers to generate a ticket from the back end of the Prestashop contact us addon.
Customers can easily generate a ticket from the front end of the Prestashop desktop helpdesk module by Knowband.
Customers can also view the status of the ticket from the front end.
Customers can send the emails to the admin regarding the ticket they have generated.
The prestashop customer helpdesk offers mobile responsive interface.
The Prestashop customer contact is multi-store compatible.
The Prestashop ticket system is multi Language compatible.
Benefits for Admin-
No Monthly Subscription required.
Merchants can easily manage the ticket from the backend of the Prestashop contact us addon.
Merchant can reply to the customers from backend of the Prestashop desktop helpdesk module only.
All the details regarding the tickets raised are mentioned in the backoffice of the Prestashop customer helpdesk module by Knowband.
Merchant can also view all the conversations between him and the customer from the backoffice of the Prestashop customer contact module only.
Ticket status and priority change can be easily done by the merchant.
Benefits for Customers-
The Prestashop ticket system offers the easy and responsive interface for customer to contact admin of site.
The Prestashop contact us addon increase's the trust factor of the customer to place order on the store because if something went wrong or a customer has some query then he/she can surely get support from the backoffice.
Customers can easily check the status of the tickets which he/she has generated.
Customers can directly message to the support from the front end interface of the Prestashop desktop helpdesk plugin only.
Customers can see their old tickets
Customers can even reply to admin reply from their Email system, they don't need to open site to revert back to message.
Knowband, a leading name as an eCommerce development company provides Prestashop plugin development services to enhance the functionality of your eCommerce stores. For providing Prestashop plugin development, we have hired experienced Prestashop developers who work with full dedication to offer Prestashop development and support services.
If there is a feature you want on your Prestashop store, chances are that a Prestashop plugin will allow you to do it, if you don't find any such plugin you can always contact us for your custom plugin development requirements.