This module integrates a helpdesk ticket system on your store using which your customers can contact you regarding their issues or queries. Messages are shown in thread view to both admin and customer providing a unified customer service experience.
NOTE: No Monthly Subscription required.
Allows Customers to raise a ticket for their complaints and queries.
Helps the admin in the management of the tickets raised by the customers
Admin can set the priority of the tickets at the backend.
Ticket status can also be updated by the Admin.
Back office has an organized interface to view all ticket's with all the details.
Instant notification whenever there is some new message received.
List of customer's generating tickets with their contact information is also shown in the back office.
Admin can also give pre-defined subject lines to the customers to generate a ticket.
Customers can easily generate a ticket from the front end.
Customers can also view the status of the ticket from the front end.
Customers can email to the admin regarding the ticket they have generated.
Mobile responsive interface.
Multi Language Compatible
Benefits for Admin-
No Monthly Subscription required.
Merchants can easily manage the ticket from the backend.
Merchant can reply to the customers from backend only.
All the details regarding the tickets raised are mentioned in the backoffice of the module.
Merchant can also view all the conversations between him and the customer from the backoffice of the module only.
Ticket status and priority change can be easily done by the merchant.
Benefits for Customers-
Easy and responsive interface for customer to contact admin of site.
It increase's the trust factor of the customer to place order on the store because if something went wrong or a customer has some query then he/she can surely get support from the backoffice.
Customers can easily check the status of the tickets which he/she has generated.
Customers can directly message to the support from the front end interface only.
Customers can see their old tickets
Customers can even reply to admin reply from their Email system, they don't need to open site to revert back to message.
Knowband, a leading name as an eCommerce development company provides Prestashop plugin development services to enhance the functionality of your eCommerce stores. For providing Prestashop plugin development, we have hired experienced Prestashop developers who work with full dedication to offer Prestashop development and support services.
If there is a feature you want on your Prestashop store, chances are that a Prestashop plugin will allow you to do it, if you don't find any such plugin you can always contact us for your custom plugin development requirements.