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With single purchase of any module, you are licensed to use module on one store only. If you have multi store website even if they are using same Opencart/Prestashop/Magento installation or same domain name, you need to purchase separate license for each store. If you want to order a large number of licenses, you can send us a quote request via our contact form.
Knowband offers 10-day module exchange guarantee in which any of our customer can use his/her paid amount to purchase any other module, provided that he/she hasn't downloaded the purchased module. It will not be possible to accept the refund request. If he/she purchases a module which has lesser price than earlier module then balance amount will not be paid.
In case customer faces some serious issue after installing our module, admin and FTP details are needed to look into the issue. Please note that Remote desktop or Teamviewer access are not allowed. Please don't buy any module if you can't share admin, FTP and database login details when required. We will offer replacement for the module if we are not able to resolve the issues in our module. It will not be possible to accept the refund request.
Before seeking the replacement, the customer should have erased/removed the product from their domain and should confirm it in an E-mail.
Customer gets 10 days of time from the date of purchase to test the module on his store, after that no replacement request will be considered.
Customer is requested to check module description and demo very carefully. After purchase no refund/replacement request will be processed if he don't like the design and feature of the module or if module don't work as he expected.
You will be able to download future version updates of the module for "One Year" without any additional fee but free support will be provided until your support period is valid. For any kind of customization in the module, you need to pay additional cost.
You can extend your support period at anytime but it is recommended to select preferred Support Period at the time of purchasing the module to avail Support service at discounted price.