Knowband offers 10-day module exchange guarantee in which any of our customer can use his/her paid amount to purchase any other module, provided that he/she hasn't downloaded the purchased module. It will not be possible to accept the refund request. If he/she purchases a module which has lesser price than earlier module then balance amount will not be paid.
In case customer faces some serious issue after installing our module, admin and FTP details are needed to look into the issue. Please note that Remote desktop or Teamviewer access are not allowed. Please don't buy any module if you can't share admin, FTP and database login details when required. We will offer replacement for the module if we are not able to resolve the issues in our module. It will not be possible to accept the refund request.
Before seeking the replacement, the customer should have erased/removed the product from their domain and should confirm it in an E-mail.
Customer gets 10 days of time from the date of purchase to test the module on his store, after that no replacement request will be considered.
Customer is requested to check module description and demo very carefully. After purchase no refund/replacement request will be processed if he don't like the design and feature of the module or if module don't work as he expected.