Magento Deskoid Helpdesk
This helpdesk module allows customers to contact admin regarding their issue or query. Messages are shown in thread view to both admin and customer.
No Monthly Subscription required.
- Helps in the management of the tickets raised by the customers
- Administration can set the priority of the ticket at the backend.
- Ticket status can also be updated by the Administration.
- Backoffice has a good interface to view all ticket's with all the details.
- Instant notification whenever there is some new message.
- List of customer's generating tickets with their contact information is also mentioned in the backoffice.
- Admin can also give pre-defined topics to the customers to generate a ticket.
- Customer's can easily generate a ticket from the front end.
- Customer's also view the status of the ticket from the front end.
- Mobile responsive.
- Multi Language Compatible
Benefits for Admin-
- No Monthly Subscription required.
- Merchants can easily manage the ticket from the backend.
- Merchant can reply to the customers from backend only.
- All the details regarding the tickets raised are mentioned in the backoffice of the module.
- Merchant can also view all the conversations between him and the customer from the backoffice of the module only.
- Ticket status and priority change can be easily done by the merchant.
Benefits for Customers-
- Easy and responsive interface for customer to contact admin of site.
- It increase's the trust factor of the customer to place order on the store because if something went wrong or a customer has some query then he/she can surely get support from the backoffice.
- Customers can easily check the status of the tickets which he/she has generated.
- Customers can directly message to the support from the front end interface only.
- Customers can see their old tickets
- Customers can even reply to admin reply from their Email system, they don't need to open site to revert back to message.
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