The Magento Deskoid Helpdesk module by Knowband allows the customers to contact admin regarding their issue or query. Messages are shown in thread view to both admin and customer.
Magento desktop helpdesk helps in the management of the tickets raised by the customers
The Magento customer helpdesk allows the administration to set the priority of the ticket at the backend.
Ticket status of the Magento customer contact can also be updated by the Administration.
Back office of the Magento ticket system has a good interface to view all ticket's with all the details.
The Magento contact us extension sends the instant notification whenever there is some new message.
List of customer's generating tickets with their contact information is also mentioned in the back office of the helpdesk extension.
The Magento customer support extension allows the admin to give pre-defined topics to the customers to generate a ticket.
Customer's can easily generate a ticket from the front end of the Magento extension.
Customer's also view the status of the ticket from the front end of Magento desktop helpdesk.
The Magento customer helpdesk is mobile responsive.
The Magento customer contact is multi-language compatible.
Benefits for Admin-
No Monthly Subscription required for this Magento desktop helpdesk module.
Merchants can easily manage the ticket from the backend of the Magento extension.
Merchant can reply to the customers from back end only.
All the details regarding the tickets raised are mentioned in the backoffice of the Magento customer helpdesk module.
Merchant can also view all the conversations between him and the customer from the backoffice of the Magento customer contact module only.
Ticket status and priority change can be easily done by the merchant.
Benefits for Customers-
Easy and responsive interface of the Magento ticket system for customer to contact admin of site.
The Magento contact us extension increase's the trust factor of the customer to place order on the store because if something went wrong or a customer has some query then he/she can surely get support from the backoffice.
Customers can easily check the status of the tickets which he/she has generated.
Customers can directly message to the support from the front end interface of helpdesk extension only.
Customers can see their old tickets.
Customers can even reply to admin reply from their Email system, they don't need to open site to revert back to message.
Knowband, a leading name as an eCommerce development company provides Magento plugin development services to enhance the functionality of your eCommerce stores. For providing Magento plugin development, we have hired experienced Magento developers who work with full dedication to offer Magento development and support services.
If there is a feature you want on your Magento site, chances are that a Magento plugin will allow you to do it, if you don't find any such plugin you can always contact us for your custom plugin development requirements.