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Privacy Policy

INTRODUCTION

At Knowband, we take your privacy and trust very seriously. This privacy policy is intended to outline how any personal data collected from you via our website www.knowband.com or through any other communication medium like Live chat support will be protected, used, stored and processed by us to communicate with you and to deliver you excellent service.

 

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU?

In order to deliver the best services to our customers we collect and process the following types of information about you:

 

How we collect personal information about you:

•    when you sign up to our newsletter or updates;

•    when you register with the Website, by email;

•    when you purchase any  extension from our store;

•    if you complete a survey or send us feedback about our products, Websites;

•    if you contact or correspond with us (by email, Helpdesk, Live Chat or otherwise)

•   If you request contact us or hire us for custom changes/development services

 

WHAT PERSONAL INFORMATION WE COLLECT FROM YOU

The personal information you give us includes your first and Last Name, email address, phone number, address, financial information (such as credit or debit card details), as well as shipping address, billing address, and any other information that you consider necessary to provide us with.

We will also collect details such as FTP access, Remote access (via Team Viewer), API details etc for providing the best support to you. We recommend our customers to create new credentials before giving access to the backend of the website.

 

HOW DO WE USE YOUR DATA

•    to remind you of products you have placed in your shopping cart on the Website, but have not purchased (email reminder);

•    to help us identify you purchase details and support period so that we can provide you quick support;

•    to manage and improve the Website and the services we provide through the Website;

•    to provide other services requested by you like custom changes in the Module or any other help;

•    to address any inquiries, correspondence, concerns or complaints you have raised;

•    for our internal operations, including data analysis, testing, research, statistical purposes and troubleshooting;

•    to notify you about the new updates of the purchased module/service;

•    to provide you with the information about other products and services we offer that are similar to those that you have already purchased or enquired about. We will only contact you via email with such information after getting your consent on the same.

•    to provide the support and help in installation and configuration of the module;

We use the third party services to improve the user experience on our site. These third-party ad servers may use cookies, web beacons or similar technologies. The use of these technologies by these third-party ad servers is subject to their own privacy policies and is not covered by our Privacy Policy.

 

Cookie Policy

What Are Cookies

An HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items added in the shopping cart in an online store) or to record the user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). They can also be used to remember arbitrary pieces of information that the user previously entered into form fields such as names, addresses, passwords, and credit card numbers.

For more information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standards for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

Disabling cookies will usually result in disabling certain functionality and features of the site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

•    Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

•    Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

•    Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

•    Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

•    Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

•    This site uses Google Analytics which is one of a widespread and trusted analytics solution that helps us understand how you use the site and ways in which we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

•    From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

•    As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

•    We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. 

 

Rights of the customers

• Access. You have the right to access data we hold about you. We will need you to prove your identity before we release any personal data to you. 
 

• Rectification or erasure. You have the right to request that we rectify or delete any personal data that we hold about you (unless we have the legal right or obligation to retain it).
 

• Restriction. You have the right to restrict your use of personal information if the data is inaccurate, our use of the information is unlawful or if we no longer need to use the data for the purposes for which we hold it. 
 

• Change of preferences. You can change your data processing preferences at any time. For example, if you have given your consent to direct marketing, but have changed your mind, you can opt out of receiving marketing communications by contacting us using the details provided below or clicking the “unsubscribe” link in any communication you receive. 
 

• Automated decision making. If you have any questions in respect of our automated decision-making processes or the accuracy of them, please let us know, or to change your preferences, please see above.
 

• Data portability. You have the right to obtain personal data we hold about you, in a structured, electronic format, 

 

To exercise any of the rights mentioned above, please send an email to support@knowband.com.