Magento Return Manager
The Return Manager plugin adds up the functionality to Manage & Process Return Requests for any order placed by the Registered or Guest customers.
- Order or Product returns happen because the customer was not satisfied with the same. It creates a negative impression on the customer's mind about the store but the same impression can be turned into a positive experience if a store has an efficient and easy return processing system.
- KnowBand's Return Manager provides an extremely easy interface for the customer as well as the store owner for placing and processing the returns in the most efficient way possible.
- Most efficient and ease extension management interface.
- Backed support by 'SuperHero' certified support team by KnowBand.
- Enables the Admin to process return requests for the entire order or even a single product out of the complete order.
- Admin can deny or approve the return requests.
- Option to enable/disable the access for guest customers to place a return request.
- Admin receives an email notification whenever a return request is made by the customers.
- A Return slip/label is sent to the customer via email when admin approves the return request.
- Option to export the data of completed request in the CSV format.
- Filters in archive list for fast searching.
- Option to create return requests from back-end on the customers’ behalf.
- Admin can create his/her own return policies.
- Admin can create pre-defined return reasons to display on the front end.
- Admin can select if the shipping charges will be paid by the store owner or the customer.
- Admin can have different return policies for each category of the products.
- Admin can map a single return policy to multiple product categories.
- Admin can add custom return statuses to be shown to the customers.
- Admin can see pending return requests and active return requests on separate lists.
- Admin can customize email templates as per the store's requirements.
- Compatible with multi-lingual stores.
- Multi Store compatible.
- Return Slip feature.
- Sends notification to the admin whenever a return request is placed.
- Sends notification to the customer whenever the admin changes return status from the back-end.
- Can also place return request on customers’ behalf.
- Customizable email templates.
- Multiple Return-Policies.
- Return Policy Mapping to multiple categories.
- SSL compatible.
- Simple and easy to use.
- No CRON jobs.
- Does not conflict with any other third party plugin.
- Provides three options to customers - Get Store Credit, Replacement or Refund.
- Fast processing of return request.
- Customers can return partial quantity of the purchased products.
- Customers can return even a single product out of full order with multiple products.
- Customers can view the return status and return history from the user account.
- Simple and clear interface for easy return processing.
- Mobile responsive view for the customers.
If you face some issue and need some help. Kindly let us know, we are just an email away :)
Knowband, a leading name as an eCommerce development company provides Magento plugin development services to enhance the functionality of your eCommerce stores. For providing Magento plugin development, we have hired experienced Magento developers who work with full dedication to offer Magento development and support services.
If there is a feature you want on your Magento site, chances are that a Magento plugin will allow you to do it, if you don't find any such plugin you can always contact us for your custom plugin development requirements.