Category: Mobile App

How To Get Refund For Your Apple App Store Purchase?

There are times when you accidentally buy something from Apple App store and later feel bad about it. There may be multiple reasons behind these faulty purchases. Sometimes the app stops working after they are purchased or it may even fail to fulfill your requirements. In either case, getting the money refunded is a major challenge in front of you.

Refund Methods at the Apple App Store:

Accidentally purchasing an unwanted app from the Apple App Store doesn’t have to be a costly mistake. Apple provides clear methods to request a refund directly through your iPhone, iPad, web browser, or iTunes. Whether it’s reporting a faulty app or an unmet need, you can initiate a refund request by navigating to your purchase history and selecting “Report a Problem.”
Furthermore, Apple evaluates these submissions within a 90-day window, ensuring that legitimate claims are addressed promptly. This process is streamlined to assist customers in rectifying accidental purchases effectively, demonstrating Apple’s commitment to customer satisfaction.

Now, let’s delve into the specific steps to request a refund…

Apple offers refunds for the products, Apple App Store doesn’t offer any free service or movie trial, but in case you revert your purchase, then, they will surely help you out. A valid reason for refund request could get your money back without any hassle. If you constantly make refund requests, you won’t see any progress. Just one legitimate request is enough for that.

Apple store reviews your claim for refund before its approval or rejection. They allow refund for any purchases made within a time duration of 90 days. If you make a genuine request soon after the purchase, it will be accepted easily. Now, the question arises what are the ways to ask for the refund amount from Apple App Store in different situations? Here’s an answer for the same:

1. How to get refund from Apple App Store using your iPhone or iPad?

With your iPhones or iPad, you conveniently make the refund request through e-mail receipt of faulty purchase. In case, the Apple store hasn’t provided any direct links to report your issue, so, with mail receipt, you can report your problem to Apple Store. Following are the steps to submit your report:

Step 1: Open email app on your device, and search for purchase receipt in your mail inbox. If you remember the date, the search might become easier for you, if not just search for the mail till you find it.

Step 2: Once you have found the mail open it on the app and tap on Report a Problem option.

Step 3: As you tap, a new tab will open, log in with your Apple account.

Step 4: If you are being asked for any kind of verification, enter the code, else go to the next step.

Step 5: There comes a drop-down menu with various options. Choose the problem you want to report and tap the Submit button. Enter all the details regarding your issue.

Your report is submitted. Apple team will revert back with info about whether your claim is approved or not after a few days.

2. How to get a refund from Apple App Store using a web browser?

If you somehow don’t have an access to your system or smartphone which was used for the purchase, you can still claim for the refund request. For this purpose, you just need a web browser with a stable internet connection irrespective of the device.

Step 1: Open the web browser and go to Apple’s report page with following address: reportaproblem.apple.com and access with your Apple ID.

Step 2: Choose the faulty product you purchased and want a refund for, and tap on Report a Problem.

Step 3: Once you have found that product, select report a problem and submit your reason with all relevant information.

You will be informed by Apple after few days of claim reporting about your refund status.

3. How to get a refund from Apple App Store using iTunes on Mac or Windows?

With the help of iTunes, you can also get a refund for the accidental purchase. This method is slightly different from the previous ones, yet it can get your money back.

 Step 1: Open iTunes on the Mac or Windows, whatever suits you. Select the App Store available at the top of the window.

Step 2: Click on Account option located on the right side. Enter your Apple account credentials, if asked.

Step 3: Go to Purchase History, and open See All.

Step 4: There comes a list of apps, search the one you purchased. If you have any difficulty in finding an application, try changing date range on the left-hand side.

Step 5: Click on Report a Problem displaying below app.

Step 6: After that, you have chosen the problem from the menu. Enter all its details and submit.

Once Apple Team reviews your request, they will respond to you about your refund request status.

Final Words

With all these methods, one thing is clear that it’s not that typical to get refunds from Apple App Store. If your refund request is legitimate, it will be processed within one week. In some cases, this time gap could even get bigger. Also, if needed Apple team may also contact you regarding your claim. So, keep your reasons valid and leave the rest to the Apple Team, they will take care of it.

Knowband Mobile App Builder

Get the mobile app created for your store in a few hours with the Knowband Mobile App Builder Module.

SHOP NOW

Apart from that, with 13+ years of app development services at Knowband we provide the no-code mobile app builder for Prestashop, Opencart, WooCommerce Mobile App, and Magento 2 eCommerce platforms. Along with these, we offer custom web and app development services of several advanced technologies and frameworks. Feel free to get in touch with our technical support department at our official email address support@knowband.com.

Also watch our latest videos for your e-commerce business:

Knowband Mobile App is a Great User Experience Awardee for Application Development Software, Says Popular Platform for Software Reviews

A leading business software review platform has recently acknowledged that Knowband Mobile App Builder has succeeded on its goal in creating an app builder that seamlessly enriches the capability of your store. FinancesOnline distinguished our mobile app builder with the Great User Experience award for 2018, signifying that our platform is capable of enabling eCommerce businesses to easily take their web store to the next level.

Providing customers with a pleasant shopping experience is crucial for a successful eCommerce business. Apparently, FinancesOnline’s experts believe our mobile app builder was able to meet this requirement for best application development software with flying colors. According to the software experts from FinancesOnline, Knowband Mobile App Builder is “fully optimized on all mobile devices,” thus ensuring a “seamless and smooth navigation” for all customers.

Of course, the most important aspect of an extension is to ensure smooth integration with your store, and this was touched upon by FinancesOnline’s experts in their review. “Knowband Mobile App Builder helps you create mobile apps that easily integrate with your online store,” stated FinancesOnline. “It works perfectly with the leading e-commerce store builders Magento, OpenCart, and PrestaShop with Shopify adding to the list real soon.”

Convenient store login process through google or social media accounts, easy customer sharing of recent purchases on one’s social media accounts, various payment options and shipping methods, and order tracking are among the few other features their experts praised.

FinancesOnline also recognized Knowband Mobile App as a Rising Star for 2018, an award given to software solutions that have increased in popularity and are seen as a reliable tool by users. This signifies that Knowband is truly an established brand for top-quality eCommerce extensions.

2019 Update: 10 Reasons Why Mobile Apps are Better Than Mobile Websites?

We have finally ushered in the Mobile era of the year 2019. With a lot of emphasizing on eCommerce mobile apps and ways to stay mobile, the eCommerce industry has entered an era that works towards improving their businesses by remodeling the user experience. While everything has gone online from buying foods, groceries, fashion apparels, and even housing, you should be focused on providing all this with a seamless experience on smaller screens like smartphones, tablets, iPhone or iPad. Like every year even this year, it’ll be the survival of the fittest in the eCommerce businesses.

With the increase in the popularity of mobile phones and hand-held devices, the prominence of m-commerce has increased as well. E-commerce app is a preferred option for online shoppers. In the past 6 months, 79% of smartphone users have made a purchase using their mobile devices. Moreover, with the saturation of the eCommerce industry, the importance of a mobile app cannot be ignored. The convenience-craving consumers have made it inevitable for the marketers to believe that eCommerce mobile apps are not just a fad.

Having just an online website in today’s time is not enough. Having an eCommerce mobile app for your business is mandatory. If you take a look at this study, you’ll find that 86% of the time users spend is on mobile apps whereas; only 14% is devoted to browsing the websites on their mobile phones. Don’t you now think that you should invest in mobile apps? Despite the popularity of mobile phones, the discussion of mobile apps versus mobile sites is still on. The graph below shows some statistics that can make adds to the reason why you should have an eCommerce mobile app.

 Image source: Pakman.com

There are numerous reasons which eCommerce make apps better than websites and we’ll focus on them in this blog. eCommerce mobile app maker allows you to stay updated without delving into the complexity of the app development. Read on to find out the reasons why you should be thinking of having a mobile app.

1. Mobile apps are speedy

At the end of the day, what would you prefer – users coming, finding their product, check out, and happy feedback or waiting till the website loads for minutes and takes forever to load the product pages?

The choice is certainly clear because as an e-merchant you don’t want to make your business suffer. If you take a closer look, you’ll find that mobile applications are 1.5 times faster than the websites which for sure makes the mobile apps better than the websites. For example,

Mobile app: The user clicks on the app from the many available, uses the filters or the search bar to type what they’re looking for and finally landing on the product page. In addition, they can save the details directly on their phones.

Mobile website: Clicks on the browser icon, types the website name, waits for it to load, searches the products, waits for it to load and show up the products on the screen and so on.

Which one would you prefer? Adopt the one that comes across as accessible to you and your users.

2. Enhanced Personalization

 

Isn’t it a good feeling when you get personalized messages? Personalization is all about getting tailor-made push notifications and messages from the online stores.

When a user downloads your eCommerce mobile app on their phone, log in and access the products & services, it gets easier for you to send personalized Push Notifications to them. That’s not it! You will also be able to give discounts on products, categories based on their browsing behavior. As a part of the Conversion Rate Optimization techniques, your customers will feel delighted to receive the same and your conversion rate will surely go up.

3. Hassle-free Push Notifications

Just when we’re talking about reaching out to the customers, eCommerce mobile app has another benefit over mobile websites and that is of sending Push Notifications. The in-app marketing feature that allows the admin to stay in touch with the prospective customers 24/7 adds to the reason for choosing mobile apps over mobile sites. When your customers are logged in to your eCommerce mobile app, push notifications are the easy and effective way to increase your conversion rate. However, some websites have started to work on sending these notifications through web browsers as well, but all browsers don’t have this support.

4. Offline Access

One of the most fundamental differences between mobile apps and mobile website is that the former provides offline access to the users whereas; the latter does not.

When it comes to eCommerce mobile apps, they too definitely need internet access for a lot of work, but there are some application that even work in offline mode. On the other hand, a strong internet connection is mandatory for every mobile website. You cannot even depend on weak connections because they’ll take time to load and the user might just get irritated and call it to quit.

For example, some banking apps, news, retail chains and more have the facility to browse through even without an internet connection.

5. Making use of the device features

These days every smartphone comes with a set of features inbuilt into the device. For example, high-resolution camera, accelerometer and more. Another advantage that eCommerce mobile app has on the website is that you can code your app into utilizing the respective features. For example, the camera can scan the OR codes, Barcodes, PDFs and more whereas; the NFC features lets you make payments safely and more. With the new age fingerprint sensors, the devices and the user experience has become safe. Samsung Pay is one of the best examples here.

6. App store presence

One of the many reasons e-merchants are going from websites to apps is sole because they want to have their business presence in the app store. Whether it is Android apps or iOS apps, ranking there is what adds in better chances of being noticed by users while looking for something. Mobile websites do not show up in the app store and hence, they optimize their site to an app with the help of mobile app creator. Having an app gives your business an access to the millions of users who search and browse through iTunes and Google Play, giving them extended brand awareness and opportunities for downloads that can come from users outside their typical sphere of influence.

7. Enhanced SEO possibility for your website

Taking a look at the advantages that you get having a mobile app, the last one on the list would be better SEO possibilities. When Google will take into account the content, it will consider both in-app contents as well as the website content. Hence, with some alterations on both the types, you gain better chances of being in the good books of the search engines.

8. Designing Freedom

Mobile Apps have always been a more interactive and engaging platform for online shoppers than mobile websites. Mobile websites need to somewhere rely on the browsers even for the basic features. But, eCommerce mobile apps are completely free of such restrictions.

Moreover, mobile apps come with configurable designs and functionalities. So, you get full control over how your app will look and work on the user’s devices. The custom home screen of the apps can be crafted with various sliders, banners, categories, products etc. The rich color choices offered in the mobile app make them appealing for the users. There are various such automated modules available for PrestaShop, OpenCart, Magento, Magento 2, WooCommerce and Shopify which provides every design-related control into your hands.

9. Brand Presence

 

Your eCommerce mobile app has a larger reach and visibility scope than the websites. Voicing out your brand on the mobile apps would definitely strengthen your brand position in the market.

The best way is to showcase your own logo on the header of the eCommerce mobile app. It will enhance the branding strategies of your store along with the products.

10. Reduced Cost

This might be in your mind that is it worth to put your money in the mobile apps? But, trust me, spending a few bucks on the mobile app development would result in almost double conversions on your store.

Moreover, you need to go for the option of eCommerce mobile app development without any code. These are pocket-friendly ways and save you from all the involved technicalities and codings. All the necessary changes can be easily done from the admin panel.

Conclusion

There you have it. These ten reasons or advantages of investing in a mobile app this year should be your next step towards success. Invest in a eCommerce mobile apps because every business needs it for better results.

Some other articles related to eCommerce Mobile Apps:

Why you should invest in mobile app?

In a world where there a lot of competition at every step, having a website isn’t going to get your revenues. You have to go ahead and do something that the market is looking for and also something by which customers can reach out to you. You might have optimized your website to be compatible with the smartphones but have you ever thought of having your business as an eCommerce mobile app? With the popularity of smartphones and tablets, your business will certainly new height ONLY if you keep certain things in mind. Whether you are a seller of a product or a service provider, you should be investing in a mobile app creator to build brand awareness and credibility among the customers.

Mobile apps are used for everything these days. Whether for internet surfing, making online payments, shopping, mobile recharges or anything else, a mobile app comes in very handy. Coming to the points where you get a clearer picture of why you should be investing in a mobile app, find them below.

The world has gone mobile

Can you deny the fact that the world has gone mobile? You won’t deny that the majority of shopping and browsing is generally done on smartphones. With the newer technologies available in smartphones, people have stopped spending a lot of time on laptops and desktops. If you take a look at the stats, you’d know the number of apps on Google Play, Apple App Store, and others has increased remarkably. This makes sense because people are going mobile and in order for companies to reach out to their potential customers, a mobile app is absolutely necessary. A smartphone makes a user’s life easy because one can access their favorite store at any point in time and from any place without thinking a lot. Everyone wants an easy approach to access your website through one click and mobile app is the optimum solution.

Excellent direct marketing channel

Investing in a mobile app maker will definitely cost you a lot in the beginning, but as a long-term investment, the benefits that you’ll have are countless. If you think of it as a one-time investment that goes in for directly marketing your business, you wouldn’t mind spending on a mobile app development once. If you already have a business that generates good revenue for you, this would be a building block that’ll add to your reach. With your buyers being able to connect with you through that app and shopping whenever they want without contemplating whether the product is available or not. Later on, they’ll spread the word around and it would add to the traffic and you never know when your conversion rate gets better with this.

Mobile payments are the new high

Do you carry a lot of cash with you so that you might just come across something that you like and buy it that very moment? In a world where security and safety are everything, mobile payments have made the lives of the commoners very easy. Now, with banks introducing newer technologies in order to provide safe transactions where users don’t have to share their personal information with anyone including their card details and they can make payments from anywhere.

A mobile app integrated with the common payment options would provide a sense of security to your customers. While the shoppers would feel safe with their details, the banks earn a handsome amount called as the transaction fees from the same.

Better connectivity with your customers

Your motive for your business apart from converting them is to keep them actively engaged with your site. When you design a mobile app that is responsive to added features like Lucky Wheel Plugin or Free Giveaways, you will be able to stay connected with your customers. Moreover, the conversion rate would increase in due time. From a customer’s perspective, all they want from an app is it provides a seamless experience with potential options that they’re looking for and payment methods that suit them.

If you look closely, you can stay connected with your customers through Push Notifications about the fabulous deals currently being offered to the shoppers. In fact, personalized offers and discount coupons are a part of mobile apps that make your customers return to you time and again. For example, Uber, Amazon, and other marketplaces send in notifications with the discount coupons for a limited period to convert their customers.

Maximum revenues and conversions

 

The first step of conversion is the moment the visitor downloads your mobile app and registers or logins with his credentials. If you are to believe Business of Apps, the global mobile app revenue in the year 2016 was $88 billion and the figures are sure to increase with time. Thanks to the offers and discounts offered by the stores.

Eventually, when the relationship between the user and the mobile app in terms of delivering what’s expected gets strong, you’ve earned yourself a returning customer.

Conclusion

It has become a common norm to have a mobile app when you look out to have a farther reach and better customer relationship. Stay ahead by going mobile with the help of a mobile app.

Related Stories:

Why does your eCommerce business need its own mobile app?

The mCommerce is expected to become as big as the eCommerce. Hence, having an eCommerce mobile app for the shopping site is not a luxury anymore, but an inevitable aspect. While most of the companies have already started upgrading their sites into a complete eCommerce mobile app, a wide gap still exists.

In a world where there a lot of competition at every step, having a website isn’t going to get you the desired revenue. You might have optimized your website to make it mobile responsive, but have you ever thought of having an eCommerce mobile app? Are you still on the fence for trying your hands in mCommerce? Here are some stats that can convince you to have your own eCommerce mobile app.

In case you are intimidated by the complexities involved in eCommerce mobile creation, then, you need not worry anymore.

These alluring statistics are enough to motivate the e-merchants to upgrade their online stores from desktop to the mobile platform. If not, then, here are some of the reasons that make eCommerce mobile apps are a must-have. Check them out.

Change in the consumption behavior

Along with the stats mentioned above regarding the buying behavior of the shoppers, the numbers related to mobile commerce is something the eCommerce store owners need to watch out for. The m-commerce is expected to make up to 50% of the total online purchase. Moreover, Google has brought forth the ‘Right now’ expectation of the mobile phone users has increased. As per a report shared by thingwithgoogle.com, “53% of visits are abandoned if a mobile site takes longer than three seconds to load.… We’ve actually seen that for every one-second delay in site load time, conversions fall by 12%”. Keeping this in mind, eCommerce mobile apps is surely one of the solutions to deal with the changing behavior of the customers.

Mobile experience can affect your branding

Latest research have proved that the mobile brand experiences are crucial to customer satisfaction. Speed, relevance and personalized contents are few of the factors that affect the overall user experience. Besides, people today have twice as much interaction with brands on mobile devices than the other medium such as desktop computers, TV and others. Thus, the eCommerce mobile app is one of the most intuitive media for the marketers to build their brand equity. Every time a consumer has a good experience with your mobile store, it raises the bar of your brand image. In addition, it even raises the expectation of the consumers. Countering this expectation of the online shoppers is easier with an eCommerce mobile app. Easy browsing, simple navigation, filters and site search saves the time and effort. Thus, boosting the brand recognition of the store. Moreover, the easy accessibility of the store increases with an eCommerce mobile app. Thus, it boosts the chances of store browsing as well as conversion.

Cultivate customer loyalty

Customer interaction and engagement is one of the best ways to get the much-needed customer loyalty. This loyalty, in turn, is the key factor in the customer retention. Bringing the entire eCommerce store in the pockets of the customers is one of the best ways to engage them. The options like reward points, gift cards and others are some of the features that are built around to cultivate the loyalty. The online shoppers are increasingly making last minute plans. Keeping pace with the expectation of the customers who wants everything at their fingertips is nearly impossible without an eCommerce mobile app store. In addition, 46% of the consumers say that they would buy if they find the mobile experience uninterrupted. Achieving this loyalty is not an easy task when it comes desktop websites.

Tap the gen-next target audience

The online companies need to focus on the tech-savvy younger generation. They make the marginal portion of the target audience. The issues such as fat-finger problem and others are not a concern for the next-generation shoppers. This is when a mobile app can come handy for the eCommerce store owners. Along with the factors like load time and easy navigation, there are many other expectations that can be fulfilled with the help of a mobile app. The voice search technology, location-based searches, incorporated GPS are some of the features that can be catered with the help of a mobile store. So, upgrade your site with a robust eCommerce mobile app maker and tap this customer base.

A better promotion tool

The fact is that the handheld devices is the quickest means to reach out to the customers makes it the most proactive marketing tool. In addition, the mobile app includes the option of push notification. It may be considered as annoying by some, but is still the most effective promotional tool. Other than this, the social sharing options can even enhance the visibility of your store on the social media platform. There are some mobile apps that can even work offline. Thus, it provides a 24/7 interface to keep the customers informed about the offerings of your store.

Outperform the competitors

The number of eCommerce websites is on the rise. However, not every site is upgrading for the mobile platform. Thus, the store owners who have already tried their hands in the m-commerce scenario has an undefined edge. The mobile apps not just boost the businesses, but it can even help you find the competitive advantage. With the ease of online transaction and personalized marketing strategies, you can outperform your customers who have still not entered in this field effortlessly.

Apps vs mobile sites

If your goal is to offer user-friendly content to the widest range of target audience, then, a mobile website is perfect. Mobile websites have a broader reach and are accessible across platforms. Online shoppers want web pages to load quickly. However, mobile browsing is usually accused to be slow. This is one of the reasons what gives an edge to the native eCommerce mobile apps. Moreover, the hardware features of the mobile devices are accessible with the apps. The features and like animations and high-resolution images may take a bit longer to load when it comes to websites. An app is an easy means to incorporate them. 10 major reasons why mobile apps are better than mobile websites are discussed here.

Excellent direct marketing channel

One of the biggest positive points of the eCommerce mobile app is that it offers a direct marketplace channel to the store owners. With an app, you can constantly stay in touch with your prospective customers. Moreover, the push notifications of the eCommerce mobile app is a much easier option to reach out to the shoppers regarding the various offerings of the store. Investing in an eCommerce mobile app will definitely cost you a lot in the beginning, but as a long-term investment, the benefits that you’ll have are countless. Moreover, there are budget-friendly solutions available allows the CMS based sites to have their own mobile app. There is eCommerce mobile app maker for Android/iOS for Prestashop, Magento, OpenCart and other platforms. The Prestashop Android/iOS mobile app builder, Magento mobile app maker, OpenCart eCommerce mobile app maker can effortlessly create an eCommerce mobile for the respective platforms. Top ways in which push notifications can increase the sales of your store are discussed here.

Better connectivity with your customers

The motive of your online business apart from converting the visitors into customers which can be achieved only by keeping them actively engaged with your site. While designing an eCommerce mobile app,  try to go for such responsive UI which keeps you stay connected with your customers. If you look closely, you can stay connected with your customers through Push Notifications about the fabulous deals currently being offered to the shoppers. In fact, personalized offers and discount coupons are a part of mobile apps that make your customers return to you time and again.

Final words

Can you deny the fact that the world has gone mobile? You won’t deny that the majority of shopping and browsing is generally done on smartphones. With the newer technologies available in smartphones, people have stopped spending a lot of time on laptops and desktops. If you take a look at the stats, you’d know the number of apps on Google Play, Apple App Store, and others has increased remarkably. This makes sense because people are going mobile and in order for companies to reach out to their potential customers, a mobile app is absolutely necessary.

It won’t be wrong to state that a mobile application can rekindle the user experience of an eCommerce store. KnowBand understood this concern and has brought automated Mobile App Builder plugin for various eCommerce platforms like PrestaShop, OpenCart, Magento, Magento 2, WooCommerce and Shopify. All the eCommerce store owners out there who are running their online business on these platforms can now easily go mobile. With such pre-configured solutions, they get complete access to design the mobile app and control every bit of its working. Here, is the simplest process to create an eCommerce mobile app in a few clicks:

Step 1: Purchase the automated Mobile App Builder module from the KnowBand store.

Step 2: Share all the specifications/requirements regarding the app with us.

Step 3: Get the APK/IPA in no time for publishing the same on app stores.

Moreover, for hassle-free publishing of mobile apps on Google Play Store and Apple App Store, refer the following articles:

How to publish an app on Google Play Store?
How to publish an app on the Apple App Store?

Get along with some other informative articles:

6 Surprising ways a Mobile App can Boost your Small Businesses

Online businesses are thriving on the support of mobile devices. This is one of the biggest hacks that need to be taken care of for all over the world for business expansion and growth opportunities. Since the reliance of the online shoppers on mobile devices is increasing and the purchasing behavior of online shoppers have changed drastically, the key to success for SMEs is to stay in sync with the market trends. The number of online purchases has risen tremendously through mobile devices rather than desktops or laptops. Hence, it won’t be wrong to state that the mobile apps are one of the aspects that require close consideration of the online store owners.

Some of the crucial facts that explain the importance of a mobile app for an eCommerce store is listed below:

  • The rate of global mobile app downloads is expected to reach up to 284 billion by the year 2020. The revenue generated by mobile apps were estimated to surge $51 billion in the year 2016. Hence, the potential that this market has got in the future is huge.
  • Google Play is expected to reach the mark of 166 billion along with the market share of iOS which will rise to the level of 35.2 billion, in terms of the number of apps available on these stores.

Having discussed these startling statistical figures, it is clear that the significance of mobile applications on the online businesses cannot be ignored. This is especially inevitable when you have a Startup or if you own a small business with a limited customer base.

If you one such businessman, but you are still not active in the direction of mobile app development, you will have to bear the harsh business consequences. Listed below are some of the importance of mobile apps in a virtual environment, especially for small businesses that may bring your attention to this aspect.

Helps in boosting the brand awareness

With a surge in the reliance of handheld devices globally, the mobile applications provide higher chances of reaching out to their targeted customers. Moreover, there has been a significant increase use of mobile devices for doing online searches. As per a survey, 45% of the online purchases are done by mobile devices. While the mobile responsive websites are one of an alternative, it may even fail to enhance the customer experience. Hence, a mobile app can help you get a deeper reach among your targeted customers. Whether you have an eCommerce store on Prestashop, OpenCart or Magento, having a mobile app for your store is just a matter of moments. Mobile App Builder plugin from Knowband store offers an easy way to take your online store to the mobile devices. The apps so created are compatible with all the devices. Hence, with a greater reach and better user experience, you can effortlessly boost your brand awareness and image ultimately.

Better way to stay in touch with your target audience

In the competitive scenario, staying in the good books of your customer is the key. Moreover, with so many options to choose from, the chances of being forgotten by your customers is more likely. Hence, you need to stay at an arms distance to your prospective customers. Mobile apps are one of the ways to achieve this milestone. Considering the challenges experienced by customers while shopping online, mobile applications offer a better user experience. The expectation of the online shoppers of getting everything then and there is increasing at a greater pace. Hence, the chances that they would open up a desktop and then browse your store is less likely. The app can keep you just a click away from the lead. Moreover, the options of push notification is another way that can keep your customers reminded about the activities and deals that you are running on your store.

Enhances geo-targeting

Location-based services are in demand for the past couple of years. With the introduction and popularity of Voice searches, the search queries of online shoppers are changing. They now search for solutions instead of keywords. Earlier the query for a Chinese Restaurant was ‘Best Chinese Restaurant’, and others. However, now it has changed to ‘Chinese Restaurant near me’ or ‘Where can I find a Chinese Restaurant nearby?’. Hence, for a start-up and small business to have an edge over the big players of the industry, geo-targeting is the key. Smartphones allow you to collect information about its users, including their geographical location. Offering location based prompt services is easier when you have a mobile app for your business. All you need to do is to optimize your content in such a way that the online searchers get the solution for their queries.

Aid remarketing

The more efficiently you remarket your product, the more will the chances of conversions. Mobile applications not just allow you to sell the products easily, it even helps marketing your businesses in a better way. The Push notifications of the shopping applications have been estimated to have a strong impact on user’s attention. On an average, it has 40% click through rate. Moreover, their engagement is higher than that of an email and the SMS triggers. Since the target audience is most of the time glued to their phones, it is definitely the best platform to bring your business, no matter how small or new it is, in the eyes of the customers. Not just this, the modern day applications provide a better interface to keep a track on the orders generated through the mobile apps. The online activities can be tracked on the Google Analytics account of the store owner. Hence, coming up with a surefire marketing tactics is not a tough job.

Boosts customer engagement and conversions

It is now much easier to stay engaged with your customers with the help of a mobile app. Irrespective of the location of the customers, you can now stay in touch with them 24 x 7. The apps, thus, help in delivering better customer engagement leading to conversions. The ease of mobile connectivity with the company, especially, in case of eCommerce stores, mobile apps can encourage customers for a quick product purchase. It is often seen that customers are reluctant to make an online purchase. This is because of the complicated user experience offered on a site. Mobile apps offer a better user experience due to the presence of numerous features and functionalities on a mobile device.

Enhances visibility of your store

While enhancing the position of your online store on Google SERP quite a time-consuming task, ranking your mobile app on the app store and the se is much easier. The more downloads you achieve, the higher you’ll rank on the various search engine. Moreover, mobile apps are a brilliant way to target customers without any hassle. The store owners can give a personal touch to their marketing strategies. It can thus help you strengthen your relationship with your customers. Bridging the gap between UX and UI, the mobile app will definitely help enhance the visibility of your store.

Wrapping up

A mobile app can provide the much-needed competitive advantage to your online store. Engage the users in a more personalized and interactive way in a seamless and cost-effective way. If you are trying to take your business to the next level, then mobile apps need to be included in your business expansion plans. We, at Knowband, offer an intuitive to have a mobile app for your online store. So, create an amazing OpenCart, Magento, or PrestaShop mobile app for your website and grab higher conversions and sales.

Related Stories

Key Factors to Consider Before iOS App Development

The rapid rise in the mobile technology and its influence on the users has led the eCommerce businesses to take a leap from desktop to mobile sites and apps. Bringing the entire store readily available to the online shoppers whenever they need is one of the ways to flourish over the industry. This is why upgrading your business from eCommerce to m-commerce is a must. The popularity of mobile app is also at it’s peak. With an overall user base of 4 billion, it has proved to be a significant area where the online stores can develop an app and reach out to the potential buyers.

The best part of technological advancement is that this up-gradation can now be done with minimal hassle. There are mobile app builder extensions available for the various platforms such as Prestashop, Magento, OpenCart and others. Though, the popularity of android app is on peak but at the same time the iOS users also share an appreciable contribution to the online marketing. The user base of iOS contributes to 20% of the overall mobile users which is a huge number when trying to take over the market.

The app developers need to make sure that the app they develop for Apple app store must meet certain criteria before launching them. In order to be sure of launching a better iOS app that reaches to the users faster and convince them to make a purchase several key factor must be kept in mind. These small details may create a big difference.

Let’s take a look at some of the top things you should be careful about when developing your mobile app for Apple’s iOS platform.

Do some ground research

The app developers might not consider this fact but the iOS apps are meant to make a sale in the store. Unlike the play store where the android apps can be easily made available in the market and reach the users, the iOS apps are meant to be sold. Therefore, these apps are handpicked by the authorities themselves. They don’t want any app to be a part of the iOS user community that doesn’t sell itself. A well research and forward planning must be done by the developing team before launching the app. They must consider all the aspects of the app which may jeopardize the success that they could have made using the app.

The app must be original

Using the already picked concept and developing an app out of no originality will land you in a situation where the app may not be able to make it to the market. Thus, the app developers must take their time, use some hints from other successful apps and try to build an app that is based on the original concept. That kind of approach will guarantee that you do not make profit on the App Store, and that your app will never be successful. Since the club is so elitist, there are a lot less apps in general than you would find on the Play Store. This makes it easier to spot unoriginal apps and call them out. Using a previously successful concept will lead on to negative response from the customers and the chances are that the Apple store authorities may discard the app as it has not the features to make out large impact among the users.

Enable better features

It is also one of the established fact that the App introduces some of the most advance features with their phones. Therefore, it becomes equally important for the iOS app developers to keep the users preferences in mind and iOS trends in mind. They must try to match the latest features that are introduced and the app must give the users a taste of their phones better features. The users will like to test that features and will make use of your app for this purpose. The success of some of the apps is often based upon this concept.

Test your app

The app is made to find a spot where the customers pay for the service. It might not be possible at few instances that the developers are able to trigger all the mistakes that are incorporated in the app. This demands a lot of testing and checks from the developer site. The use of a 3rd party or a dummy user crowd can be mad which can use the apps and check for its feasibility in the store. It is always a good thing to delay the launch of the app than to make it available early and cause a damage to reputation due to the presence of different bugs and issues faced by the users.

Let the feedback roll in

Feedbacks are a part of better marketing. The app developers might think that their app is best and fit for the users but this may not be the real case. Thus, taking the advice from the fellow developers and putting the app to beta testing might help a lot in improving the app quality. Any feedback is a good feedback, no matter in what form. Take advice and suggestion from the concerned people who might give their valuable suggestion in improving the app and may encounter some of the issues which you might have skipped during your observation. This helps in delivering an app that is useful for the users.

Over to You

There is always the room for development and if you are planning to launch an iOS app than there are several things you must keep in mind. The mobile store can definitely improve your business chances. A good app is appreciated by users, suggested by enthusiasts and promoted by the Apple store itself.

You Might Also Like:

Current Technology Trends for iOS Mobile Apps

The current trend followed by mobile app has completely changed from what it used to be some years ago. The mobile apps are becoming more resolved and focus primarily on the real-time problem encountered by the users. The iOS mobile apps are also developed keeping the user’s concern in mind. There was a time when apps which were made available to fulfill common purposes were introduced. Now the focus has shifted from developing apps for entertainment to developing an app for better usage and focus on a targeted objective.

The mobile app builder can be used for developing an app for the iOS platform but the owner must come to make sure that the app they want to develop must attract users to come up and download it. Even the Apple store will feature your mobile app only if they find that the app is able to sell itself. Thus, the mobile apps which follow the latest technology and trend are more likely to reach out to users and get featured else they would be lost like million other mobile apps in the app store about which the users would never come to know.

We can discuss some of the current technology trends in the iOS mobile apps that could help the app developers in developing an app that gets featured and makes better sales in the app store.

Accelerated Mobile Pages (AMP)

The introduction of Google’s AMP (Accelerated Mobile Pages) has brought a revolution in the traditional means of presenting the content in the websites. The web pages and the ads presented in the AMP will load instantly which provides the users with smooth experience and better engagement. Publishers and advertisers can now decide how to present their content and what technology vendors to use. This can be done all by maintaining and improving key performance indicators. It has proved to be a better means of responding to the users as if the website takes a long time t load than no matter how good the content is, the user won’t wait to check it out.

Internet of Thing

Internet of Things is the new generation technology that is catching attention at a very rapid rate. The mobile apps are being developed for watches, belts, and gears which take networking to a whole new level. With the Internet of Things growing in the current scenario, the virtual world and real world are merging and the time is near when the line between two states will completely be erased. This technology can be operated and used to its ultimate by the use of mobile apps. The introduction of the latest Apple smartwatch is one such example of incorporating the use of the IoT concept in mobile apps.

On demands apps

The rise in popularity for on-demand eCommerce mobile app is in the rise. Right from getting a taxi to making a purchase on the daily items. These mobile apps are going to take over the whole mobile community by the end of 2020. Thus, the app developers must make sure that they are developing apps which can fulfill the demands of the customers or are concerned with the requirements of the users. One of the major factors that encourages the app developers to introduce such app is due to the fact that all the tech giant wants to promote the mobile marketing and these mobile apps will prove to be an effective step in reaching the required results.

M-Commerce app development

Upgrading your online shopping site into m-commerce can help you stand apart. The shift to mobile and make the business bloom by leveraging the power of mobile phones. The shopping apps are an effortless way to target a larger audience. Thus, turning towards mCommerce is the new trend and eCommerce sites must consider it.

Currently, there are various automatic plugins to own native mobile apps for your eCommerce store. These readymade Mobile App Builder are pre-built in such a way that you can create a pair of featured eCommerce mobile apps in a few steps. This plugin is available for PrestaShop, Magento, Magento 2, OpenCart, WooCommerce, and Shopify eCommerce platform. Thus, mCommerce mobile app development is now way simpler than ever.

Security features

Security has been a concern for the iOS users for a long time. Therefore, the Apple store makes sure that all the mobile apps included in the store are made to pass through a security check and they may have trusted certificates before making it public for the users. As the hackers would try to breach into the little security gaps in order to gain access to the important and confidential information. According to a survey 75% of the mobile apps wouldn’t even apps the security tests in the first instance and 70% app directly violate the policy as laid by the iOS developing team. Thus, making sure that the app meets all the required ground rules laid will help in getting the app picked in the Apple store.

Beacon and location based services

Integrated location-based services like Apple’s iBeacon are quite popular. The rise in such technology gives the app developer a chance to move from the traditional Wi-Fi method and shift to the new trend. The apps must be designed to provide iOS users with the best services and offer that they can avail as per their specific location. This advanced technology gives a major scope to personalized app marketing. Making availability of such apps will help in meeting the new standards and surely the chances are to get featured in the iOS mobile app store.

Over to You

The introduction of the new technology has led the app developers to move from the traditional method of developing apps. The app developer snow needs to enhance their skills when it comes to making an app available. iOS is developing at a rapid rate so must the app. The chances are better for a mobile app to reach majority if they incorporate better concept.

Liked This? You’ll Like These Too:

How can a Mobile App help Rekindle the UX of a eCommerce Store?

There have been a significant change in the behavior of the online shoppers. The shift in the preference from the desktop to the handheld devices is one the trend that has compelled the eCommerce websites to upgrade their store into a much feasible option for the customers. With the growing popularity of the mobile phones in the last decade, it has become one of the most common mode of communication among the people. In order to target the right audience, the web store owner needs to opt method that would help them to reach out to maximum number of customers and at the same time also provide them convenience to make purchases. This is the reason why going from eCommerce to mCommerce is a must for the e-merchants. The aim to retain maximum number of customers to the web store is highly fulfilled by using the mobile app for accessing the web store.

Thus, the situation demands for a mobile app in order to keep the growth of the web store maintained. A mobile app also makes sure that the customers need not to put extra efforts in order to reach out to the desktop site and make a purchase. The mobile apps are portable and highly reachable which makes it a better approach for the web store to market ad at the same time an easy way for the customers to shop.

Discussed below are some of the important aspect that must be incorporated in a mobile app for better results.

1. Market development along popular platform

The mobile app is going to be popular only if the store makes a proper and refined strategy before deciding to launch the app. The trend in the market and the popularity of different platforms must be taken into consideration. If we take a look at the records, then, we can realize that there is a rise in the number of iOS users. It has seen a tremendous rise and with the coming time, they are more likely to grow. Hence, proper research must be done in order to target the right customer base. Extra effort must be put to study the market trend and customer behavior. The analysis result can, then, be incorporated in the mobile apps effortlessly with the help of mobile app builder for Android and iOS. It helps the store owners to convert their website into a complete mobile app on a button click. There are plugins available for different eCommerce platforms such as Prestashop, Magento, OpenCart, Magento 2, WooCommerce and others.

2. Availability of interactive features

In order to make the mobile app more engaging the web store needs to provide it with interactive features. The better features incorporated makes the mobile app more engaging for the customers. Thus, the web store must try to make mobile app more interactive. The easy checkin and checkout options along with simple and uncluttered navigation is inevitable if you want to ensure customer retention. Along with this, the options of wish list, order tracking, and multiple payment, as well as shipping choices, are other features that you make m-commerce a success for the online vendors.

3. Better browsing with different options

The web store must try to make browsing in the mobile app more easily. The customers prefer to use a mobile app because they want to access the web store without going to desktop sites, therefore, they want easy and better navigation. Thus the mobile app must be oriented towards fulfilling the customer’s requirements. Some of the features that would help the customers in better navigation of the web store would be social login and instant delivery options. These type of features makes sure that the customers don’t need to invest a bunch load of their time in making decisions about entering or checking out the web store instead can browse the web store.

4. Multiple language support

One of the important things that the web store needs to keep in mind would be that if they want to target the customers than they need to aim for bigger targets. In order to be able to do so, the mobile app must be multi-lingual so that it can be accessed by the people over a large portion in the eCommerce community. The web store must follow the policy of making it large by targeting the large. The multilingual mobile app helps people from different ethnicity to connect with the web store and make better sales on the products to worldwide customers.

5. Simple re-marketing features

The concept of promotional marketing is too mainstream. In recent times, the customers have stopped to give a separate concern to check for the growth of the marketing of mobile apps. Therefore, the mobile app must be able to promote itself while the customers are browsing the web store using the mobile app. The mobile app must be covered with various features such as deals and sales section where the customers can avail various offers depending upon timely interval. This type of features helps in making better customers for the web store and the customers are likely to make use of the mobile app in order to make a purchase.

6. Custom Design Options

Your app home screen is the soul of your app. You must try to keep it interactive and uncluttered in every way possible. KnowBand understood this concern and brought flexible home screen in eCommerce mobile app. The store admin gets the complete designing access in the module backend with multiple attributes and elements. The complete mobile app layout can be simply changed with captivating themes and font styles.

The eCommerce Mobile App Builder permits the store admin to create the various home screen layouts for multiple events and coming occasions. All the pre-saved layouts can be used further whenever required.

Over to You

The web store must be concerned about developing a mobile app that is capable of delivering the best for the customers. The mobile app highly affects the growth of the web store and if properly delivered the mobile app will surely help the eCommerce store owners to make a better profit. The mobile app also helps the web store to reach out to a maximum number of customers and make better conversions in the web store.

You Might Also Like:

Wanna Make your M-Commerce Store Stand Apart? 6 Unavoidable Tips

The trends in the latest past has shown that the online shoppers prefer using of mobiles in order to access the web stores. Since the mobile responsive website are inconvenient, the m-commerce stores are one of the ways to tap this market. The mobile apps offers a friendly interface to access the web store. This is by far, one of the most important decision that the web store owner needs to make while opting for a better features in mobile app.

There are plenty of options available for the web store owners to get a mobile app. Mobile app creator is one such module, which can help the eCommerce store owners to get a mobile app. The module provides the store owner with all the required features that will help them to present the web store in a better way. A better mobile app helps in portraying perfect image for the web store, thus the selection of the mobile app and the features incorporated plays a vital role in its acceptance by the customers.

The eCommerce store should keep a better lookout for the features in the mobile app as they highly influence the visitor’s attention to the web store. We may throw light on some of the features that must be made available by the mobile app builder in a mobile app.

Simplified interface

The mobile app is an alternative option for the users to access the web store without having to go through the desktop sites. Most people prefer mobile apps because of the convenience and simplicity that they provide. Thus, the web store must also try to keep the mobile app as simple as possible. The availability of similar mobile apps is in plenty and if at any point the customer doesn’t get along the mobile app then the chances are they may look for some other simple mobile app.

Inclusion of both android and iOS

The total mobile market is 98% covered by android and iOS, therefore the eCommerce stores must make sure that the mobile app that they are planning to introduce must be compatible in both the platforms. The Prestashop mobile app builder has two variants which are capable of designing Prestashop Android Mobile app builder and Prestashop iOS mobile app builder. The web stores may consider these modules if they wish to proceed with their idea of getting a highly appreciated mobile app. The focus on the development of other platforms is not necessarily important as the influence of other OS is not as large as these two. It is one of the feature that is conversion booster.

Better admin control

The mobile app needs proper management. The admin must be able to have a proper control over the different aspects of the app. As the app will continue to influence customers, there may rise a need where the web store owners need to expand the boundaries of the existing features. Hence, in that case the owner needs to have proper and full control over the mobile app such that the required changes can be implemented and new features can be introduced without having to ask for a help. The mobile app must allow the owner to track the users and have a full record of their behavior on mobile app. These type of controls helps in making mobile app grow better with time.

Personalization

It is another important aspect of the mobile app. The variation in different contents in the mobile app helps in better understanding and also acts as a source of encouragement for the customers to browse more. The various aspect of personalization includes fonts, color and sizes. If the mobile app can be made to have multiple variation of all these features than it is more likely to attract customers. AS, beauty lies in the eyes of beholder but attracting customer lies upon the presentation of the product. Therefore, getting a better personalization access will help the mobile app to express better.

Enhanced navigation

How often do you think a customer is confused about something on your web store and he waits there to figure it out? Almost never, if the customer couldn’t relate them with something meaning full then they are likely to exit the mobile app too. Thus it becomes necessary for the mobile app to provide the customers with a user friendly navigation and removal of any unnecessary element that may divert the customers from their motive. A better navigation system will help the customers to move through the entire mobile app and make sure that the customer is not stuck to a particular part.

Help and support

One of the important feature that the mobile app must consists should be help and assistance. The mobile app must be open to every user and try to respect the views of every customers. It has been seen that the apps which provide better assistance to the customers are more likely to get higher conversion rates. The mobile app can also help the customers to make a choice on the products by providing review and feedback center, so that the other customers who wish to make a purchase on some of the similar products can refer to the review as a basis. It will help in better marketing of the products as the customers won’t consider making a second choice after reading a positive review form one of the customers.

Over to You

The mobile app in an important tool of marketing. Due to the growing popularity of mobile phones mCommerce has become the new trend in the market and most people have already started to follow the mobile apps in place of desktop site to make a purchase. So the web store must take a better look on the features of mobile apps before launching the mobile app.

You Might Also Like: