Prestashop Marketplace Sellers-Customer Ticket System Addon
Marketplace Customers Sellers Ticket system addon by KnowBand allows the customers to get in touch with the sellers for their concerns regarding the product or orders. Prestashop Support Ticket System enables customers to contact the vendors to get help and support.
- Sellers can set up initial settings for the helpdesk system
- Sellers can reply to the customer's tickets
- Sellers can assign appropriate statuses to the customer tickets
- Prestashop customer-seller chat and helpdesk module is helpful for the sellers to resolve customer inquiries.
- Sellers can offer real-time help to buyers which can ensure more sales and customer satisfaction.
- Sellers can process and respond to customer queries using the ticket system.
Prestashop Multi-vendor Marketplace Sellers-Customer Ticket System Module
The customer-sellers ticket system marketplace add-on allows customers to contact sellers to resolve their issues or queries. Using the Prestashop chat and helpdesk module, sellers can receive and solve customer confusion or issues. Customer-Seller live Chat and Ticketing System offers the seller a panel to view all tickets and an interface to reply to them. When someone sends a message to the seller, both customer and seller receive an email notification.
Please Note: Prestashop Marketplace seller-customer ticket system module works only with the Prestashop Marketplace module. A marketplace module allows the seller to convert their single vendor store into a fully-functional multi-seller marketplace just like Etsy, eBay.
Features of the plugin:
- Allows customers to contact the seller regarding any query or confusion.
- Prestashop Help Desk & Ticketing Integrations module allows customers to create tickets for their queries.
- Both sellers and customer receives an email notification for ticket generated
- Prestashop live Chat and Ticketing System offers contact seller option on all product pages
- Prestashop multi-seller marketplace sellers-contact extension offers contact seller option on seller profile
- Sellers can disable ticket system anytime for himself
- The seller can configure on which page he wants to show the contact link
- The seller can configure email id to receive emails from customers
- Prestashop Helpdesk and Support Ticket System offers easy installation and configuration.
- Prestashop chat and helpdesk module offers Multi Store compatible
- SSL Compatible
- Prestashop Marketplace sellers-customer offers Multi-Language Compatible
Benefits for Admin:
- The module is very easy to install and configure.
- Admin controls all messages from the seller to customers, messages are hold for moderation by Admin.
- The seller can easily manage and reply to the tickets from the backend.
- Sellers can check the ticket status of an individual ticket also by submitting the required details.
- Prestashop customer and seller support module ensure customer satisfaction.
- Solving pre-and -post-purchase queries gives a boost to the seller sale.
Knowband, a leading name as an eCommerce development company provides Prestashop plugin development services to enhance the functionality of your eCommerce stores. For providing Prestashop plugin development, we have hired experienced Prestashop developers who work with full dedication to offer Prestashop development and support services.
If there is a feature you want on your Prestashop store, chances are that a Prestashop plugin will allow you to do it, if you don't find any such plugin you can always contact us for your custom plugin development requirements.