Tag: delivery boy app

How to Start Local Delivery Services on Your Online Store for Holiday Season

Many businesses are adapting to stay at home and running online. In-house delivery is the new trend after the COVID outbreak.

While making a purchase, every user has to decide between shopping online or buying it from a physical store.

And the most important factors that influence your purchase decision are the time you have got to complete the purchase and the value of the money you are going to spend.

Though brick and mortar stores still make more sales than online stores, online stores are steadily on the rise. This is primarily due to improved pace and comfort.

Customers now demand faster delivery. Hence, local delivery businesses are flourishing.

You might be wondering how to set up a local delivery service and whether or not local delivery is right for your company. This article will guide you to start a hot shot online local delivery service on your online store.

What do you mean by local delivery services?

How to take orders for local delivery:

  1. Through online website- eStore
  2. Over phone calls (If your customers are known and limited)
  3. Through chat apps

Set up a local eCommerce delivery website

Since you’re an established company, we’re not going to waste time telling you how to set up a website, as you probably already have one. Or if you are new to it then you can set up an online website on any of the eCommerce platforms. Our website development services are discussed in our previous article.

But it’s important to note that you need a webshop on your site, which means a place where customers can add your goods to a shopping cart, place their shipping address, and process payment.

Local delivery services can boost online sales

With local delivery, companies can give their local customers thoughtful shopping experiences and help drive sales and revenue. Here are some of the ways through which the Delivery Boy App can help businesses communicate with local customers and build a place for themselves within their communities.

At the local level, not only are consumers actively looking to support their local businesses to help maintain their neighborhoods and the economy. They are also interested in local shipping options because they offer attractive benefits.

Also, local delivery services offer a way to build a personalized brand experience. Customers who shop locally are looking for that personal touch, and since you can’t deliver it in-store, local delivery is a way to deliver it. You can use this to connect to existing customers and draw new customers.

Start to make deliveries

Adding local delivery services amid a global pandemic is not a common territory. Also with your past sales months for comparison, it’s hard to foresee how many customers will take you to your service. Some of our clients have seen business cut by half; others have actually seen revenue rise. But even though you do just 10 to 15 deliveries a day, you still need a schedule that your employees will obey. Here’s how you can make your new business plan work.

Add Product Availability Check by Zipcode

The Zipcode validator extension enables consumers to verify the availability of goods in any specific region by entering the zip code. This makes it easier for consumers to verify the availability of items in any region prior to buying.

With the aid of this product availability search by zip code extension, consumers can easily check the availability of the product at any location by entering their Zip code.

It gives consumers the ability to know the approximate date of delivery of the items. Customers do not need to go to the checkout page to find out about shipping availability. They will know the date of delivery of the product in advance from the respective product page.

We offer a handy Product Availability Check module to simplify both management and user experience. Check these out:

Magento, OpenCart, and PrestaShop

Main features of Product Availability Check by Zipcode:

  • Check the availability of goods in any specific region by entering the zip code.
  • Adds a block on the product page to encourage consumers to enter the zip code and verify the availability of the product.
  • Offers the admin to zip zone maps by uploading a CSV file
  • Show the number of days with the approximate shipping date if the product is available.

Make the Delivery management easy

Making on-time deliveries with a secured delivery system and timely updates keeps your brand in the good books of a customer. This is the end process of purchase and many brands fail to deliver on time.

To give hassle-free shipping and delivery experience, you can use Knowband’s Delivery Boy App. The Delivery Boy App allows the manager to register delivery boys, assign orders and keep track of the whole process. Delivery boys can accept or deny the orders.

If any store is using Knowband’s Mobile App, it is easy to link the two and the customer will be able to receive the order status notifications on their mobile app.

You can buy the app from here:

Shipping cost can also be calculated for your products using Shipping cost by Zipcode.

I hope you found this blog helpful to start local delivery services on your online store for the holiday season. During the final quarter of the year, businesses do see a spike in the sale, with that the delivery process becomes more complex. The apps like zip code, delivery boy, and hyperlocal marketplace make the entire process simple.

Why your eCommerce Shipping and Delivery Strategy Is More Important than Ever- Explained with live Examples

How fast are your eCommerce orders delivered? How many choices do you give for delivery? What are you going to charge for shipping? Is shipping secure for you? These are some pressing questions related to eCommerce delivery. 

You have to have a plan for delivery services that satisfies your customers and improves their customer experience. In eCommerce, businesses are competing over the customer experience and prompt, well-planned delivery can surely improve it. 

In this article, I will be giving reasons that explain the importance of delivery strategy and show you some best delivery management plugins that will help you achieve your business goals. 

Why do you need a delivery management strategy? 

A bad experience with shipping has a major impact on your business. It affects the reputation of your company, consumer satisfaction, and can raise costs. If there is one business area to concentrate on next, consider making it your shipping strategy for eCommerce. A good shipping experience is more critical than ever, new statistics show.

  • Merchants are now primarily struggling for customer experience.
  • Merchants don’t meet eCommerce delivery customer expectations.
  • Customers are more interested in home delivery than shopping from a brick-and-mortar store.
  • After the COVID-19 outbreak, hygiene and touch-free delivery is expected and merchants are struggling

What do eCommerce customers expect from delivery service providers?

Customers want competitive rates, versatile shipping choices, and quick delivery when it comes to logistics.

Take a further look at these figures to clarify what customers want.

  • 2 out of 3 individuals plan to be able to place an order for next-day delivery up to 5 p.m the night before.
  • Preference for two-days shipping is up significantly
  • For time-sensitive personnel, half of the consumers are prepared to pay extra for faster delivery.

But, you need to find an inexpensive way to enhance your fulfillment operations to reach these standards. This takes time and investment and you probably have a lot of areas that need to be changed.

How to improve the delivery strategy of eCommerce: consider using these modules

You probably don’t specialize in supply chain management or logistics, unless you’re Amazon. And, most probably, you don’t have the money to do this either.

Instead, for making your delivery process quick and smooth, you should consider adding some delivery services dedicated modules to your eCommerce store. As a result, these modules will help you improve the customer experience related to shipping. 

The best four extensions developed by KnowBand to enhance customer experience on your eCommerce store are:

  1. Delivery Boy Mobile App
  2. Preferred Delivery Time Extension
  3. Cash On Delivery Extension
  4. Store Locator and Pickup extension

Use Delivery Boy App to assign, manage and deliver the orders

Customers drive away from your store if delivery management is poor. You try your best to bring the customer to your store but during the last step of your business, poor delivery management can cost you a potential customer. 

To manage the deliveries you need robust software that can handle all your deliveries, addresses, date and time of delivery, delivery assigning and delivery boy registration, etc. 

The Delivery Boy App can help you do that with ease. I will be coming to this later. Before that, you need to understand the need of offering home delivery and how it can boost sales. 

The module allows the administrator and the customer to interact easily, which will help to improve customer loyalty as they remain aware of the delivery.

  • The Admin and the delivery boy will also receive updates about the order.
  • Admin can register delivery boy to the application.
  • No Admin will monitor the status of the delivery boy and allocate an order to them.
  • Admin will talk with customers to answer their questions and collect feedback.
  • Admin can also speak with the delivery boy to ask them questions and answer their queries.
  • Delivery Boy will make their status as Online/Offline via the application. This will make their presence or absence.
  • The delivery boy will either confirm or reject the new order assigned to him.
  • OTP must be entered by the delivery boy to check that the delivery is carried out by him to the correct customer.
  • The customer can also monitor the activities of the delivery boy.

The delivery boy app is available for two open-source eCommerce platforms.

PrestaShop Delivery Boy Mobile App

OpenCart Delivery Boy Mobile App

Live Examples of Delivery Boy App 

PrestaShop Delivery Boy App

The Mayida is a PrestaShop store delivering farm-fresh fruits, vegetables, and green leaves in Saudi Arabia. To make the delivery on time and to avoid the delivery management challenges, they have been using KnowaBand’s PrestaShop Delivery Boy App. This app is a one-stop solution to take care of the delivery process from order pick-up to delivery. 

The registered delivery boys will receive the notification when the admin assigns any order to them. Once they accept the order, the order status will be changed. 

The next step in the process will be transportation and finding the location. For that, it provides the Google Map location of the customer. With the help of Maps, the delivery boy will be able to find the correct location. 

For customer verification, an OTP code will be required. The delivery process will be completed and the order status will be ‘Shipped’.

Explore more- PrestaShop Delivery Boy Mobile App making Delivery Management easy for Mayida!

Live Demo of Myida PrestaShop Delivery Boy App

OpenCart Delivery Boy App

In India, many eCommerce companies are using the OpenCart platform. A Pune-based grocery marketplace startup is using KnowBand’s Delivery Boy App to deliver its products locally. BuyKeyStuff is the website for local stores and they do on-time deliveries. 

It isn’t easy to manage the shipping for a marketplace as there are various merchants with a larger customer base. However, to provide efficient delivery, they have a team to deliver products. The delivery boy app helps the merchant to assign the orders to delivery boys. 

They pick up the order from the merchant and deliver it to the rightful owner. The complete shipping process can be tracked by the app administrator. In case a delivery boy refuses to pick up the order, then he will have to provide the reason for his denial.

This OpenCart Delivery Boy App helps the owner to track the entire process. This way the BuyKeyStuff marketplace manages the delivery with ease.

Live Demo of BuyKeyStuff OpenCart Delivery Boy App

 

Preferred Delivery Time for better customer experience

Most of the time the delivery process gets hampered because of the unavailability of the customer at the delivery location. 

By offering customized service, the store admin can provide a better store experience. To select the preferred delivery date and time, the store admin can implement the functionality on the OpenCart store. 

  • It enables consumers to pick the preferred date and time of delivery at their convenience. 
  • Store owners can set a minimum shipping gap between the date of order placement and the preferred date of delivery
  • Defines the interval for delivery time [Start time and End time]
  • Allows to set up different slots for distribution
  • The store manager can specify days of non-delivery
  • Also after placing the order, clients will be able to change the delivery date and time.

These features of preferred delivery time extension give a personalized user experience and merchants can ship and deliver the order according to the customer’s choice.  

Cash on Delivery improves trust and builds loyalty

Gain customer loyalty by providing the item with a COD facility. This is simply to allow consumers at the checkout page to make the online payment instead of opting to pay later at the time of delivery. But since many customers are reluctant to share their card details online, you can provide them with the option of Cash on Delivery (COD) along with some extra cost. 

  • The customer does not have to share debit card or credit card details 
  • Shoppers can shop for goods on the web without fear of hidden costs, breach of security, or risk of money loss.
  • It also allows showing the COD option on the checkout page
  • You can set different charges for different amounts of the order.
  • Add your own payment gateway with the OpenCart Cash on Delivery plugin on your web
  • Set up various COD profiles for different delivery methods and order quantities.
  • OpenCart Cash on Delivery with Fee Extension enables retailers to charge an extra fee for the option of cash on delivery.

In addition, there are several other features that you can configure from the backend of the OpenCart Cash On Delivery Extension. 

Buy online and Pickup in-store promotes up-selling 

Retail firms have also moved their company on the online platform to ensure social distancing. It also assures that the customers do not feel troubled to get essentials buying online by allowing in-store pick up.

The Shop Locator and In-store Pickup extension encourage self-pickup facility. It allows you to add store location on your websites and lets customers pick up their products by choosing their nearby shop. You can also add multiple stores. 

  • It allows the store manager to add multiple stores to make sure that the customer can pick up the order from the closest store using a distance filter
  • Moreover, the store owner can specify timings for the shop opening and closing so no customer sees a lock on the door
  • It also has Google Maps for quick navigation
  • You can specify a pick up time slot. Also, customers can pick the date and time slot as they want
  • In addition, you can notify the customer via email about pickup orders.

Final Thoughts: There is no denying that shipping services play a significant role in deciding whether a customer chooses to buy. If you know your previous delivery strategy isn’t satisfying them well, there’s a fair chance you’ve got to improve it at some places! The OpenCart extensions for delivery will improve user experience and make your business stand out from the crowd.

Recommended Reads to streamline your eCommerce Delivery Management:

PrestaShop Delivery Boy Mobile App making the Delivery Management easy for Mayida!

The Mayida is an expert and collaborator in Saudi Arabia for the best agricultural farms to ensure the highest quality of goods for you.

They rely on criteria and ratios dedicated to serving clients. It involves facilitating the purchase of products, storing and shipping fresh food items in the most efficient manner possible to maintain product quality.

The Mayida store is using KnowBand PrestaShop Delivery Boy App to deliver fresh veggies to the doorstep. It helps to manage the shipping process smoothly. This app makes delivery management easier and delivery boys can operate the mobile app from anywhere.

The goal of creating this app was to bring all food services to your table and provide you with the highest quality and best products possible.

The delivery person may use it for a variety of purposes.

How does a farm-fresh delivery company manage delivery boys?

1. Delivery boy registration and login

Store merchants can create an account for a delivery boy and share his credentials so that they can log in and start their job. The PrestaShop Delivery Boy Mobile App allows the delivery boy to log in quickly and easily. Allowing the delivery of fresh fruits and vegetables to be on time.

Majority of people have trouble recalling their passwords. To avoid this, the user can save his or her registration credentials. If the delivery boy forgets his password, he can use the ‘Forgot Password?’ choice on the same login page to recover it.

2. How to assign orders to a delivery boy?

The store merchant assigns the orders to a delivery boy who is available in the nearby area.

App has a simple navigation menu: The Prestashop delivery boy mobile app has a simple navigation system. It is easy to find out the order in charge details, and order tracking on the app.

This also displays the final status, which reads, “The Order has Been Shipped!”

Order listing to see the order status: The delivery boy can sort the orders on the basis of recent orders first, earlier orders, and according to cost. Additionally, it allows a delivery boy to see the orders based on order ID, order status, and date-wise.

Push notifications: The delivery boy receives a push notification every time the admin assigns an order.

In case the delivery boy couldn’t complete the order, he will have to state a reason for rejecting it.

3. Google Maps shows customer location for order delivery

It is important to know the exact position of the customer to execute the order successfully. The delivery boy will be able to monitor the position using the Google Maps integration.

 

Admin handle of PrestaShop Delivery Boy Mobile App

The store administrator may add multiple delivery boys, and the delivery boy will receive their login credentials via email. All deliveries can be monitored and managed by the store administrator from a single admin screen, making it simple to keep track of all orders.

For both the admin and the delivery boy, the Delivery Boy App has several features. Both will keep track of all of the instructions. If a delivery boy refuses to perform the assigned delivery duty, he must provide a legitimate reason for doing so.

The PrestaShop Delivery Boy Mobile App is a native Android and iOS app. The app can be launched on the Google Play store and the Apple App Store.

Note: The PrestaShop delivery Boy Mobile app is compatible with KnowBand’s Mobile App Builder.

Finally, the above delivery boy mobile app exemplifies the value of KnowBand’s Delivery Boy App to the seller, client, and delivery boy. It helps the administrator to easily control the marketplace and make the deliveries on time. The Mobile Apps are multilingual, and they are designed to give a superior experience to the user.

Why store fruits and veggies when you can have them fresh from the farm!

These may interest you:

How PrestaShop Delivery Boy Mobile App can help you with Seamless Delivery Management?

Tips to Make Delivery Management More Efficient Using Delivery Boy App

4 Simple Ways Your Ecommerce Brand Can Better Serve Customers In 2021

Ecommerce organizations have to come up with innovative and unique business marketing ideas to stand out from the competition. Optimizing the UI of your store is important to keep your visitors engaged in your store and to enhance customer retention and conversion it is your primary responsibility to focus on improving customer experience.

While retail businesses have suffered during the COVID-19 pandemic, eCommerce brands with a diversified online presence have witnessed a remarkable growth trend in the business.  When done correctly, marketing can be a big boost to a company’s bottom line. When done incorrectly, however, it may feel like throwing money into a burning pit.

I am sharing 4 eCommerce brand marketing strategies to fuel your business growth in 2021. I’ve compiled a list of suggestions based on the current environment where businesses cannot afford to lose any of their potential buyers.

  1. Comprehend Live Chat on the website

Ecommerce customers are more likely to choose live chat support over email and phone because it enables them to connect with customer service representatives in real-time. Furthermore, live chat is fast and friendly and is listed among the best customer support communication channels.

When customers are more likely to shop everything (most of it) from online stores, it is needful to provide better customer service. Hence incorporating live chat via social media messenger will keep you aware of the customer’s needs and pain points.

  1. Provide logistics and embrace home delivery

If a customer relies on your eCommerce brand for shopping during a pandemic, you have to focus on several parameters that influence the customer decision like delivery service, date and time of delivery, hygiene measures, etc.

Embrace home delivery on your eCommerce store and follow all the hygiene measures to stand out from the crowd. This will give your brand a unique identity and will create a positive impact on your customers.

Read: How you can start home delivery services on your eCommerce store.

  1. Return policy is a good business practice

For your eCommerce brand, providing a return policy with defined rules will influence the shopping decision of your customer. If your eCommerce brand does not have a return policy then there will a huge uplift in bounce rate.

Return policies are the guidelines that retailers set up to govern the process of consumers returning or exchanging unused or faulty goods they’ve already purchased. Return policies are an extension of the customer support provided by retailers, and as a result, they appear to be somewhat liberal.

  1. Invite feedbacks and highlight them

Customers who shop online want to make an informed decision. That’s why so many people depend on feedbacks and reviews for local businesses or star ratings when they shop on the eCommerce giant’s website.

You will increase consumer trust in your eCommerce brand by actively soliciting feedback and encouraging consumers to leave product reviews on their website. Providing incentives is the best way to motivate customers for dropping a rating and review on your store.

Conclusion:

This year will be awesome if you implement these four suggestions in your eCommerce brand marketing and customer service strategies. Remember that you can learn more about marketing for your brand in the eCommerce article section, and the KnowBand team is here to help you find new ways to add value to your company.

Recommended Reads:

OpenCart Delivery Boy App and Mobile App Success Story of Lokale Winkels

Converting an idea into a working mobile app requires commitment, testing, and unwavering efforts to make it big in the world of the mobile application growth. In the nascent mobile app industry, it is possible, yet difficult, to develop a mobile app that is loved and celebrated by millions of users.

However, in order to achieve your objectives, you must find good motivation.

To inspire you, we have a mobile app success story of Lokale Winkels that will provide you with strong motivation:

Get to know Lokale Winkels

It’s an online marketplace where you can conveniently and quickly find goods from a seller in the area you specify. Once the order is placed, the user can either pick up the item from the vendor or it will be shipped within a couple of days.

Your items are immediately collected in the store and ready for pickup or delivery after you place an order.

They have all the categories listed on their website and a customer will find everything that is required in day-to-day life.

A walkthrough of the successful Mobile App

A mobile app becomes a success story only if it is completely responsive and is well navigated. The Mobile App designed by KnowBand for Lokale Winkels is fully-featured and gives a satisfying user experience to the user.

1.     Mobile App’s Look and feel match the website’s theme

The mobile app has the brand logo and customized design that matches the original theme and design of the Lokale Winkels website.

2.      Login for customers and sellers

There are separate login options for both customer and the seller. The mobile app user can successfully log in via email address or they can sign up using their social media accounts like Facebook or Google+.

3.      Menu tab with several clear actions

The mobile app has easy to understand menu tab with clear navigation for various pages like blog, contact, etc.

4.      Customers can visit the individual sellers’ profile

All the registered seller profiles can be visited by the mobile app user. A customer can order the product from the product page or by visiting the individual seller profile.

5.      Adding products to the cart is super easy

Every customer who is using a mobile app can easily add the products to their shopping cart. It has a clear CTA and also an easy button to update the product quantity.

-> Click here to explore the Mobile App Builder Module for the OpenCart platform.

A short tour of Delivery boy Mobile App

With the success of the Mobile App, Lokale Winkels also build their delivery boy mobile app to manage the deliveries hassle-free. It has several functionalities for the delivery person.

1.      Delivery Boy Login

A quick and easy login for the delivery boy can be done using Delivery Boy Mobile App. Most of the individuals face issues in remembering the password. To combat that situation, the user can save the registration credentials by clicking on the ‘remember me’ checkbox.

In case the delivery boy forgets the password then it can be recovered by the ‘Forgot Password?’ option given on the same login page.

2.      Assigned, In-progress, and Delivered

The delivery boy app has clear navigation for the delivery person. Who is assigned with the order and the status of the order can be tracked?

This also shows the final status ‘The Order is delivered!’

3.      Google Maps for location tracking

To deliver the order successfully, it is important to know the exact location of the customer. Delivery boy will be able to track the location by using the integrated Google Maps.

4.      Admin Interface of Delivery Boy App

The store administrator can add several delivery boys, and the delivery boy’s login credentials will be emailed to him. The store administrator can monitor and manage all deliveries from a single admin screen, making it easy to keep track of all orders.

OpenCart Delivery Boy App has several features for admin and the delivery boy agent. All the orders can be tracked by both. In case a delivery boy denies the assigned delivery task, he has to provide a valid reason for the same. The Delivery Boy App for Android and iOS is completely native and will be available on Google Play and the Apple App Store.

In conclusion, the above mobile app success story perfectly illustrates KnowBand’s Mobile App Builder module and the Delivery Boy Mobile App and how useful they are to the seller, customer, and delivery boy. It allows the admin to manage the marketplace with ease. The OpenCart Mobile Apps are multi-lingual compatible with the fastest One Page Checkout integrated into it. It makes inventory management super handy with its robust real-time synchronization feature. KnowBand offers 24*7 support to the client and helps you with the complete customization of the mobile app.

Explore OpenCart Mobile App Builder Module: Click Here

Explore OpenCart Delivery Boy App: Click Here

Support 

To explore the mobile app, you can visit the KnowBand store. For, any mobile app requirements or queries you can write to us at support@knowband.com.

How PrestaShop Delivery Boy Mobile App can help you with Seamless Delivery Management?

The PrestaShop Delivery Boy App is a robust delivery management system that allows store managers to manage home deliveries fast and hassle-free. The framework is designed and developed considering the struggle of eCommerce store owners after receiving the orders.

It is often a major turn-off for the store customers whenever the product delivery gets delayed. There could be a number of reasons behind the cause.  It’s not necessary that the store admin or team is to be blamed every time. Instead, this could be due to poor delivery management.

That’s where KnowBand PrestaShop Delivery Boy App comes as a savior. The module allows the store admin to add unlimited delivery boys to the store. Once added and approved, the delivery boys will be able to login into Delivery Boy App and manage deliveries of those orders which are assigned to them. The admin can keep a keen eye on the progress and thus PrestaShop Delivery Boy App will save the store owner from any mismanagement.

Both the admin and delivery boys have access to this app. Henceforth, enabling order deliveries to be easily allocated and handled. This is a ready-made, time-saving solution that makes the delivery process safe and secure.

Currently, it is available for two eCommerce platforms: PrestaShop and OpenCart

Prime Features of PrestaShop Delivery Boy App

The Delivery Boy Mobile App for eCommerce is developed to make the difficult task of timely deliveries simpler. With the aid of the delivery boy app, the admin can track all the orders and delivery boys can see the order status.

  • Admin can register delivery boys by adding their details.
  • Delivery boy can log-in with the email address and password assigned.
  • The delivery boy can see the order status from the dashboard.
  • Delivery boy can see the navigation map for order tracking.
  • Delivery Boy can mark the order as assigned, in progress & delivered.
  • Sorting of orders is possible: date wise and according to order status.
  • Delivery process validation with OTP
  • Admin and Delivery boy both can see the commission earned by the delivery boy.
  • The app can be published on the Apple store for iOS users and Google Play store for Android users.

1. Register Delivery Boys

The process for registering a delivery boy on the Delivery Boy App is straightforward. The admin will have to add personal details like the name of the delivery boy, email address, verified image, vehicle details, and other required information.

Once the process of registration is completed, the new registered delivery boy will receive the log-in credentials like and User ID and password for further processing.

2. Proficient dashboard for delivery boys

The proficient dashboard displays order information along with assigned, pending & delivered orders to the delivery boy.

3. Google map integration

There will be a navigation system integrated with Google Maps on the app with a marker to pick the desired spot.

4. Delivery boy app has orders listing screen

The delivery boy can see the orders listed on the order listing including all the assigned, pending, and delivered orders.

The delivery boy has the sorting and filtering options for convenience. He can sort the orders for a time like recent and earlier orders first or by price like low to high or high to low.

Other filter options present in the delivery order listing are Order ID, After Date (Orders created after this date), Till Date (Orders created till this date), and Order status (Assigned, pending, or delivered)

5. Interactive App Interface

The app has an interactive screen layout and its quick and simple navigation makes the screen switching easier for delivery boys.

6. Easy Navigation on the app

For the convenience of the delivery agents, a very easy to navigate menu is provided on the App. From here, any sub-pages on the app can be reached by the delivery agent.

With the navigation menu, the delivery boy can jump to the dashboard, order page, configuration tab, or can also log out from the application.

7. One-Time-Password Verification

When the order has been picked up by the agent, the customer will receive a push notification/email informing about the order status.

The customer shall receive an OTP, which they shall provide to the delivery agent at the time of successful delivery. Then only the order status will be marked as shipped.

8. Super smooth delivery management

PrestaShop Delivery Management App also increases customer loyalty by keeping the delivery theme up to date by live monitoring and chatting with store administrators and delivery agents.

9. Order Delivery Management

This section helps the managers of the store to keep track of all the orders and the delivery men assigned to them. Based on the status of the orders, i.e. ‘Available’,’ Allocated’,’ Shipped’ & ‘Pending’, the administrators can handle the distribution assignment automatically as well as manually.

10. Delivery Boy Management

The store admin can track the delivery boy’s position and manage them with ease. This helps the administrator to most systematically handle all their distribution agents.

The store administrator can monitor the status of the delivery boys in a tabular form using order ID, order date, order delivery date, order amount, or other necessary details.

Also, the admin may activate or disable the status of the agent. The admin will view the information of orders shipped or declined by this agent on this agent’s details screen.

The administrator is also able to add filters on the table that allow the delivery boy to calculate the commission.

11. Delivery Location Management

It may happen that the real-time location and the delivery locations are not the same. In that case, the app allows the customers to add the delivery location which the delivery boy needs to follow.

The store administrator can also handle this if needed. The admin may also enter the delivery location manually and the delivery agent will be informed of the same.

12. Accept/Reject Orders

The delivery boy can accept or reject the orders assigned but he has to specify a reason if rejected.

13. Email notification

The customers and the delivery boy will be informed with a push notification or email notifications. The email will be sent for order status like order picked, in progress, or delivered.

14. Mobile App compatibility and other benefits

One benefit of this “delivery boy app” module is that if the store’s mobile app has been designed using the “PrestaShop Mobile App Builder” module, its corresponding “Delivery Boy App” will provide live monitoring of the shipped orders by default.

Simply quoting, the orders can be tracked using the delivery boy app if the PrestaShop store is using our Knowband’s Mobile App Builder.

Read more in detail from:

PrestaShop Mobile App Builder is compatible with Delivery Boy App 

Conclusion:

Both module and app have been designed by our technical experts. It is a one-stop solution for businesses looking forward to offering home delivery. You can start various businesses like food delivery business, grocery delivery, medicine home delivery, or any other on-demand delivery hyperlocal business with Delivery Boy App on an eCommerce store.

Need to discuss or got any questions? Drop us an email at support@knowband.com.

Recommended Reads:

Tips to Make Delivery Management More Efficient Using Delivery Boy App

Delivery management is the process of transporting a product from one end to another ensuring no damage in the most effective and efficient manner. Often referred to as dispatch or fleet management, the question here comes is How do we get these items transferred from point A to point B? How to overcome the challenges coming on the way during delivery management for eCommerce?

The B2C businesses require a robust delivery system that can handle the order tracking from order pickup to order delivery to provide an excellent customer experience. This role has never been in greater demand as customer expectations continue to grow. Since eCommerce is expanding, the demand for home delivery has been increased, and having a yardstick delivery system is of foremost importance.

What is delivery management?

The delivery management starts after the customer places the order. Whether you are a small B2C business owner or a multi-national brand, delivery management isn’t that simple. The store owner has to take care of the logistics, the order status, delivery boy, vehicle driver, shipping charges for cost efficiency, and last but not least the product condition at the time it reaches the customer’s door.

You can always hire a delivery manager. A delivery, logistics, or dispatch manager is commonly referred to as the person in charge of deliveries. The delivery in charge is also tasked with local delivery and driver operations control. They are also the middle point of communication between warehouses and those making deliveries in smaller businesses. Delivery managers prefer to concentrate on trouble spots, such as overdue orders, in more robust operations where orders are processed programmatically.

There are various software and modules available for delivery management that can help you with the seamless handling of the entire home delivery process. And if you have a PrestaShop or OpenCart store then you are fortunate enough because KnowBand has launched the Delivery Boy app for both the platforms. This will surely lend a helping hand to your home delivery business to successfully manage it.

KnowBand Delivery Boy Mobile App

The eCommerce store owners often struggle with late deliveries or hassled management. The customer who places an order needs the delivery as soon as possible. It is the prime duty of the eCommerce store admin to ensure that the product delivery should be quicker and handy.

We offer a handy delivery boy mobile app and admin panel to simplify both management and user-end delivery. Check them out:

PrestaShop Delivery Boy Mobile App

OpenCart Delivery Boy Mobile App

Make the delivery system more efficient using the delivery boy mobile app

Since we have discussed the challenges and tips to overcome them now it is time to see the solution that is instantly available for your store.  The ready-made delivery boy app to manage the delivery system! This can be

1. Easy configuration and customization:

You can configure the Delivery Boy from the Module Admin panel. The app can be customized for the preferred theme and you can add a logo and your brand name.

2. Create a delivery boy profile:

The registration can be done by adding some personal details of the delivery boy like name, email, profile image, vehicle number, vehicle type, etc.

3. Notify with Automated emails:

Once the Delivery Boy account is set up by the administrator, the Delivery Boy App login credentials are sent via email. You can also enable or disable the Delivery Boy from the admin panel (through store admin).

4. Delivery boy can check orders

The delivery boy can check the orders in his vicinity. Which ones are closer, how many orders are placed, and how many are actually pending?

5. Accept or reject the orders

The delivery boy may accept the delivery order or if the location is not suitable or he is done with the day or in case of any emergency, he can also reject the same with reason.

6. Door Step Delivery:

With a no-touch delivery system, get your orders delivered locally, with easy navigation provided.

7. Push notification:

When the order is placed or is out for delivery, or about the expected date of delivery or when the order is finally delivered, a Push notification should hit the customer device.

and a lot more. Check this informative guide for further details.

Challenges in Delivery Management:

There are various issues faced by eCommerce owners or physical store owners when they provide on-demand home delivery to their customers. The most annoying thing is waiting without knowing the order status. Some of the challenges are discussed here:

  • Incorrect tracking information- Problem finding specific addresses in deliveries. No way to keep track of agents/drivers.
  • Delayed Delivery- Customers do not know the estimated arrival time.
  • Handling delivery refusal by the customer-
  • Lack of proper database of deliveries, agents, and customers
  • Communication with drivers/agents is hard

You might need some software that can handle your deliveries in order to boost your delivery management system. But this program often costs you a lot of money. But in the market, pocket-friendly and better solutions are available. Let’s understand what the applications for distribution management should be able to do.

Tips to improve your delivery operations management

By completing more deliveries with fewer resources (man-hours, equipment, fuel), distribution operations are continuously trying to bring down costs while also ensuring a high level of customer service. Delivery managers frequently use a variety of instruments and techniques to optimize their metrics and scale up their activities.

1. Set your priorities:

A simple way to plan the day is by prioritizing the orders. You may classify those customers or stops that must be served based on the relevance of an order or the stated calendar date by doing this.
By specifying the priority of the order, you let the algorithm know what must be included in the optimization of the path. Or on the flip side, if you run into resource constraints, let orders get moved to another date.

2. Never give commitments that are hard to stick with

Today’s consumers expect accountability and are more concerned with businesses delivering than with pace throughout promised time-windows. If these consumer expectations cannot be met, organizations run the risk of harming their image.
False commitments will drive your customers away. You might have succeeded in achieving your target this time but if you fail to deliver the product on time then you will lose a potential lead and will impact the retention rate.

3. Pick up the orders faster

There are many things you can do to collect orders faster: plan your order list concerning the position of the goods in the warehouse, pick several orders at once (batch picking), consider how long it takes to pick products, consider the best way to handle various sizes of the products to be selected, and investigate whether people or robots are faster to pick them at the warehouse.

4. Incorporate order and vehicle tracking system

Tracking a vehicle with Google map integration is not rocket science anymore. Visibility to vehicle locations in real-time can help dispatchers understand when a driver may be off course, saving valuable resources and avoiding costly delays. Customer support teams also leverage vehicle tracking to tell customers when their delivery is likely to be completed.
Vehicle tracking will let you know if the driver is heading in the right direction on his or her way to their next delivery or not. You can even come to know about the traffic information with real-time tracking and geolocation intelligence.

5. Upgrade your delivery system with technology

Technology combined with AI improves human skills and reduces everyday work. In several different ways, AI can optimize the delivery management: customer service chat-bots, image recognition where AI extracts information from an image, identification of anomalies, quality assurance through image, video, and data tracking, delivery time prediction, fraud detection cameras, delivery robots, and more.

You can reduce the shipping cost with some pro tips discussed in my previous blog post:

6 Simple Ways to Reduce Shipping Cost

Conclusion:

So obviously, inside your online store, it’s always safer to have an integrated shipment tracking system for delivery management. The PrestaShop delivery boy app and OpenCart Delivery Boy App is an integrated eCommerce solution with complete tracking features, including the tracking dashboard given on the backend of the module. So you never need to step out of your PrestaShop store.

PrestaShop Mobile App Builder is compatible with Delivery Boy App Module

KnowBand has come up with yet another useful update in eCommerce mobile apps for PrestaShop by making them compatible with Delivery Boy Apps. Now, the PrestaShop eCommerce store owners can get complete shopping apps solution and delivery boy apps.

What’s the Catch?

In simple words, if both the PrestaShop Mobile App Builder and PrestaShop Delivery Boy App module are being used on the same store, the store admin can offer live real-time tracking in eCommerce mobile apps.

The store owner can launch shopping apps, delivery boys with real-time order tracking for front end shoppers. This feature will improve the app usability and reliability making the app a top-notch mobile shopping solution among your targeted audience.

Now, let’s analyze both modules and check the working & features they offer:

1. PrestaShop Mobile App Builder

A readymade framework to launch native Android and iOS apps without coding

The Mobile App Creator extension has helped 1000+ PrestaShop store owners to launch native shopping Android and iOS apps. The admin panel of the extension comes with handy configuration settings allowing the merchant to make changes in the live app without any code change or developer’s assistance. The Android and iOS apps remain in 100% sync with store inventory. All product categories, subcategories, new additions, changes, etc. will be automatically updated on the app on its own.

Core Features of the extension and apps:

  • Custom Home Screen Layout
  • Zopim & WhatsApp Chat Support
  • Unlimited Push Notifications
  • Multi-lingual & RTL Support
  • White Labeled Apps
  • All Website Payments & Shipping Support
  • All Coupons/Vouchers Support
  • GDPR Compliance
  • Deep Linking
  • Offline Mode Working
  • Product Reviews & Ratings
  • Google, Facebook, Phone Login & Fingerprint login
  • One Page Checkout
  • Live Order Tracking… And many more. Visit here for complete details and demo.

Admin Panel Demo
Android App Demo
iOS App Demo

PrestaShop Delivery Boy App

Seamless delivery management & order tracking with delivery boy apps.

The PrestaShop Delivery Boy App extension is for offering delivery boys for your eCommerce store and makes the delivery management simple and automatic. The extension will be installed on the store and admin can add & manage delivery boys via the admin panel.

The admin can add the delivery boy and the person will receive his own login credentials for delivery boy app. The PrestaShop Delivery Boy App will show the complete order details with other necessary informations. The delivery agent can accept or reject orders and manage the deliveries accordingly.

Core Features of the extension and apps:

  • Delivery Agent Login Authentication
  • Order Dashboard Screen
  • Order Listing Screen
  • Quick Navigation Menu
  • OTP Verification
  • Push Notifications Screen
  • Settings
  • Delivery Boy Details
  • Delivery Boy Ratings
  • Accept/Reject Orders
  • Delivery Management
  • Delivery Boy Management
  • Delivery Location Management….and many more. Visit here for more details.

Admin Panel Demo
Android App Demo
iOS App Demo

Conclusion:

The trends in mobile shopping are ever-changing. No user wants to order products and wait for days to get the delivery. Instead, everyone expects the delivery to be as early as possible. Setting up Delivery Boy App for your PrestaShop store will surely be a boon for managing deliveries and make them quicker than customer’s expectations. Faster deliveries are a prime feature to earn the user’s trust and will definitely result in improved conversions.

Related Posts: 

[Version 2.0.2 Released] New Features Added To PrestaShop Mobile Apps

How easy is it to design Home-Page of PrestaShop Mobile App?

How easy is it to send Push Notifications on PrestaShop Mobile Apps?

PrestaShop Delivery Boy App – User Manual

1.0 Introduction

The Delivery Boy App for PrestaShop allows online store owners to offer seamless delivery management. The store owner can easily add a delivery boy app, assign orders, track them simply via the module. The delivery boy app for PrestaShop allows the delivery boys to simply log in and use the app to deliver orders.

The PrestaShop Delivery Management App can be published on Google Play Store and Apple App store for public download. Once the delivery boy is approved from the admin panel, he can log in to the app and start accepting orders.

1.2 Delivery Boy App Compatible with Mobile App Builder

Our PrestaShop Delivery Boy App is compatible with Mobile App Builder and as result, the users can get live order tracking. In simple words, if a user is using PrestaShop Mobile App can get live tracking of their order in the app itself. The condition is that the PrestaShop Delivery Boy App module is being used in the same store.

Check Demo App:

iOS: https://apps.apple.com/in/app/prestashop-delivery-boy-app/id1531825460

2.0 Admin Panel Screens

Upon the installation of the PrestaShop Delivery Boy App module on a PrestaShop eCommerce website, it’s now time for the store admin to manage their Delivery Boy App. They can do so from the admin panel of this module. Below is the detailed explanation:

2.1 General Settings:

A) Enable: This toggle switch enables the delivery boy app to either be on or off, i.e. enabled/ disabled.

B) Google Map API Key: Such an API key handles the location mapping, also helps with navigation.

C) Order Status: Options available in this allows the admin to set default statuses for the orders such as for-

  • Disabled Open Orders
  • Status Once Order is assigned
  • Status once order is picked up
  • Status once order is delivered
  • Payment to be collected

2.2 Delivery Boy Settings:

This settings tab contains information about all the delivery agents that are using the ‘Delivery Boy App’. From this settings tab, the store admin can also add new delivery agents.

2.3 Add Delivery App:

The store admin can enter various parameters such as name, profile picture, phone number, DOB, email, password, address, etc. Also, the vehicle information including vehicle type (car/bike/others), vehicle number. Bank account details are also included here so that agents can receive their payments in their accounts.

The store owner also gets to edit the information of existing delivery agents on the above-mentioned parameters.

2.4 Manage Orders:

For store admin to manage their orders on the Delivery Boy App, a simple categorization is done for convenient management. They are-

  • Open Orders

  • Assigned Orders

  • In-Progress Orders

  • Delivered Orders

In all these lists, a very systematic arrangement is made in a tabular format for easy management. Admins can also manually assign any order to a particular delivery agent. Upon clicking on a delivery boy to view his/her information, the following screen is shown to the admin to manage that delivery boy.

The two icons of a ‘file’ & ‘delivery truck’ are meant for invoices. The icon ‘magnifying glass’ is meant for viewing all the details about a particular delivery assigned to that delivery boy. This is how its screenshots look like.

3.0 Front End Screens

3.1 Splash Screen:

The PrestaShop Delivery Boy App takes care of all the management & processing for the delivery agents. The welcome screen or the splash screen of the app (on the front end) can be designed at the time of development with your brand logo and name.

3.2 Delivery Boy login screen:

All of the delivery boys (that are approved by the admins) can log in to their ‘delivery boy app’ using the login screen as shown in the frontend screenshot. Upon setting up a new password (such as when someone forgets his/her password), the delivery boys get the options to change their password on their registered email id/ phone number.

3.3 Dashboard Screen:

The main dashboard of the PrestaShop Delivery Boy App displays all the necessary information all gathered at this one screen. From the dashboard, a delivery boy can navigate anywhere on the app to access various other things such as order delivery records, assigned orders, delivered orders, my-info & many other screens. By default, the map (as shown in the screenshot) shows the exact location of the delivery boy & the tracking of the order.

3.4 OTP Login for Delivery:

For the complete security of the orders, an OTP is sent to the customer (who placed the order). While delivering the order to the customer, delivery boys need to ask the customer for that OTP and enter in his/her delivery boy app. Only then the order is successfully delivered (if it’s the right OTP i.e. the right customer).

3.5 Delivery Boy Information:

This screen contains all the information of the delivery boy. It’s like a my-info or my-account screen for the delivery boy. Information such as name, profile picture, phone number, DOB, email, password, address, vehicle details & bank account details is available on this screen.

3.6 Navigation Menu:

The Navigation menu/ Toggle menu is what allows the delivery boy to navigate anywhere on the app. As shown in the screenshot, assigned orders, in-progress orders, delivered orders can be accessed by the delivery boys. The status of the delivery boy, i.e. whether he is online/offline can also be seen here.

3.7 Order Accept/Reject:

Whenever an order is assigned to a delivery boy, he gets to accept/reject the order. Upon accepting the order, the assigned order shows up on the ‘assigned order’ page as shown on the screen-shot.

3.8 In-progress Orders:

All the orders that are in-progress are displayed on the ‘in-progress’ tab. Delivery boys can access these orders to process them.

3.9 Order Details:

This is what the screen looks like the delivery boy right when he accepts to deliver an order. The cost of the order & the delivery address is shown here as well. The delivery boy can even submit a comment he needs.