A great customer support system can reinforce the teams working to achieve respective goals in a company. To fulfill the demands of the customer and improve customer experience, strategic planning, support tools, and a fully dedicated team play a significant role. The information collected from the user can be implemented to improve customer service by […]
Customer Engagement
Manage Order Returns and Order Cancellation with PrestaShop RMA Module
It is often observed that customers want to return or cancel their orders. Managing orders and fulfilling customer’s demands isn’t an easy task. Considering consumer rights in the EU, every eCommerce platform needs an easy return manager to maintain the records and meeting customer’s needs. EU has a policy that a consumer can request a […]
5 ways to Increase User Engagement on Your Website
User Engagement is an important aspect in the eCommerce space. Failing to engage users on your website results in a high bounce rate and eventually losing out on potential customers. Brands try to implement multiple strategies to increase user engagement. But before we delve into the user engagement strategies, let’s try to understand what it […]
