If you are using Opencart v2.3.0.2 and trying to save an additional email address to receive email alerts then you will notice that this version is not saving the value of the “Additional Alert Email” field. After saving its value, when you come back to the store setting page, you will find that the “Additional Alert Email” field is blank, this may cause you to think that you can’t receive email alerts to additional emails because it is not saving additional email address.
After receiving emails from several customers, when we looked into the issue, we found that it is actually saving the additional email address and is also sending email alerts to the additional email address, the only issue is that when you come back to the setting page, it is not showing the saved additional email addresses.
This issue can be solved in the following two ways:
Method #1: Download this free module and install it on your store. Follow the below instructions to install it.
- Extract the downloaded zip file.
- Upload the XML file from the Admin panel’s Extensions > Extension Installer page.
- Now refresh the modifications from the Admin panel’s Extensions > Modifications page.
Method #2: Make the required changes manually by following the below instructions. You just need to edit one file.
File to edit -> /admin/controller/setting/setting.php
Search for
config_alert_email
and replace it with the following code at 1st, 3rd and 5th position.
config_mail_alert_email
If you face some issue or need some help to fix this bug, feel free to contact us. We will fix it for free.
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Thank you. It worked
it worked for me also, thank you very much