Spring Global (Spring Omni) Error: Resource Not Found

While creating a shipment using Spring Omni, you might get an error in response such as mentioned below:

[status] => 404
[code] => 10002
[title] => Resource Not Found
[detail] => One or more of the regions resource could not be found.

We got this error while sending the following request to create the shipment:

'{
  "data": {
    "type": "shipments",
    "attributes": {
      "recipient_address": {
        "street_1": "4363 N 55TH ST",
        "street_2": "Marylebone",
        "street_number": 221,
        "postal_code": "53216-1201",
        "city": "MILWAUKEE",
        "region_code": "WI",
        "country_code": "US",
        "first_name": "Sherlock",
        "last_name": "Holmes",
        "company": "Attn",
        "email": "[email protected]",
        "phone_number": "1234567890"
      },
      "return_address": {
        "street_1": "Baker Street",
        "street_2": "Marylebone",
        "street_number": 221,
        "street_number_suffix": "B",
        "postal_code": "NW1 6XE",
        "city": "London",
        "region_code": "ENG",
        "country_code": "GB",
        "first_name": "Sherlock",
        "last_name": "Holmes",
        "company": "Holmes Investigations",
        "email": "[email protected]",
        "phone_number": ""
      },
      "sender_address": {
        "street_1": "Baker Street",
        "street_2": "Marylebone",
        "street_number": 221,
        "street_number_suffix": "B",
        "postal_code": "NW1 6XE",
        "city": "London",
        "region_code": "ENG",
        "country_code": "GB",
        "first_name": "Sherlock",
        "last_name": "Holmes",
        "company": "Holmes Investigations",
        "email": "[email protected]",
        "phone_number": ""
      },
      "description": "Order #8008135",
      "physical_properties": {
        "height": 150,
        "width": 300,
        "length": 500,
        "volume": 22.5,
        "weight": 100
      },
      "items": [
        {
          "sku": "123456789",
          "description": "OnePlus X",
          "item_value": {
            "amount": 995,
            "currency": "EUR"
          },
          "quantity": 2,
          "hs_code": "8517.12.00",
          "origin_country_code": "GB",
          "item_weight": 135
        }
      ],
      "customs": {
        "content_type": "merchandise",
        "invoice_number": "9000",
        "non_delivery": "return",
        "incoterm": "DAP",
        "license_number": "218532158",
        "certificate_number": "12122121"
      },
      "register_at": 0
    },
    "relationships": {
      "shop": {
        "data": {
          "type": "shops",
          "id": "1a9414f0-24ef-4008-b6ad-9a75e27a879e"
        }
      },
      "service": {
        "data": {
          "type": "services",
          "id": "05aeb5e9-90be-4ec7-94c9-1a0949262577"
        }
      }
    }
  }
}'

When we asked Spring Global for the reason of this error, they replied that the problem here is “The region which is not recognized as they do not have regions for the USA set up yet”. Simply omitting the region should fix this problem.

The below JSON should work:

'{
  "data": {
    "type": "shipments",
    "attributes": {
      "recipient_address": {
        "street_1": "4363 N 55TH ST",
        "street_2": "Marylebone",
        "street_number": 221,
        "postal_code": "53216-1201",
        "city": "MILWAUKEE",
        "country_code": "US",
        "first_name": "Sherlock",
        "last_name": "Holmes",
        "company": "Attn",
        "email": "[email protected]",
        "phone_number": "1234567890"
      },
      "return_address": {
        "street_1": "Baker Street",
        "street_2": "Marylebone",
        "street_number": 221,
        "street_number_suffix": "B",
        "postal_code": "NW1 6XE",
        "city": "London",
        "region_code": "ENG",
        "country_code": "GB",
        "first_name": "Sherlock",
        "last_name": "Holmes",
        "company": "Holmes Investigations",
        "email": "[email protected]",
        "phone_number": ""
      },
      "sender_address": {
        "street_1": "Baker Street",
        "street_2": "Marylebone",
        "street_number": 221,
        "street_number_suffix": "B",
        "postal_code": "NW1 6XE",
        "city": "London",
        "region_code": "ENG",
        "country_code": "GB",
        "first_name": "Sherlock",
        "last_name": "Holmes",
        "company": "Holmes Investigations",
        "email": "[email protected]",
        "phone_number": ""
      },
      "description": "Order #8008135",
      "physical_properties": {
        "height": 150,
        "width": 300,
        "length": 500,
        "volume": 22.5,
        "weight": 100
      },
      "items": [
        {
          "sku": "123456789",
          "description": "OnePlus X",
          "item_value": {
            "amount": 995,
            "currency": "EUR"
          },
          "quantity": 2,
          "hs_code": "8517.12.00",
          "origin_country_code": "GB",
          "item_weight": 135
        }
      ],
      "customs": {
        "content_type": "merchandise",
        "invoice_number": "9000",
        "non_delivery": "return",
        "incoterm": "DAP",
        "license_number": "218532158",
        "certificate_number": "12122121"
      },
      "register_at": 0
    },
    "relationships": {
      "shop": {
        "data": {
          "type": "shops",
          "id": "1a9414f0-24ef-4008-b6ad-9a75e27a879e"
        }
      },
      "service": {
        "data": {
          "type": "services",
          "id": "05aeb5e9-90be-4ec7-94c9-1a0949262577"
        }
      }
    }
  }
}'

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