PrestaShop AI Chatbot Module by Knowband: Everything You Need to Know About the Latest Updates

Running an online store in 2026 means you aren’t just competing on price; you’re competing on how quickly and accurately you can answer a customer’s question. If a customer has to wait two hours for an email reply about stock levels, they’re already gone.

Knowband’s latest update to the PrestaShop AI Chatbot Module changes the game by moving beyond simple “if/then” logic. It’s no longer just a chat box, but it’s a high-level Live AI assistant that understands the customer’s intent. Here is a look at the major upgrades and how they actually impact your day-to-day operations.

The Big Update in Prestashop AI Chatbot Addon

Gemini, Claude, and DeepSeek Integration

Recently, the Prestashop AI Chatbot Module supported only OpenAI’s ChatGPT. That’s changed. The PrestaShop Live AI ChatBot Module now supports integration with Google’s Gemini, Anthropic’s Claude, and DeepSeek, giving store owners real choices when it comes to which AI engine powers their chatbot.

Better Control and Security

An AI chatbot is only useful if it’s secure and manageable. Knowband has introduced several security and management features for the admin side:

• IP-Based User Blocking: Every store deals with bots or “problem” users who spam chat systems. Now, you can now block specific IP addresses to ensure your AI resources are reserved for genuine customers.
• Chat Availability Scheduling: Sometimes, you only want the AI Chatbot to be active during specific hours. Therefore, you can now set a custom schedule for when the chatbot appears on the front end.
• Detailed Chat Logs: The Prestashop AI Chatbot module now stores full interaction histories with users. By reviewing these, you can see exactly where customers are getting confused and refine your product descriptions or AI prompts accordingly.

Smart Features of Prestashop AI Chatbot Module

The PrestaShop ChatGPT AI Bot doesn’t just talk; it does the heavy lifting of a sales assistant by recommending the products.

1. Vector Search (Qdrant Integration)

This AI Chatbot typically searches for exact keywords. If a customer types “ocean colored shirt” but your product is named “Navy Blue Tee,” a standard search might fail. With Vector Search integration, the chatbot understands the context and intent, showing the customer exactly what they mean, not just what they typed.

2. Live Store Data Retrieval

The Chatbot pulls real-time data directly from your PrestaShop catalogue. It can instantly answer the information of the catalogues available in your catalogue

3. Order Tracking Made Easy

One of the most common support tickets is “Where is my order?” This eCommerce AI Chatbot handles this automatically. Moreover, customers can simply provide their queries about the recent order ID, and the chatbot fetches the real-time status and tracking info without you ever lifting a finger.

4. Fully Customizable Interface

The chatbot’s visual appearance, like background colour, chat box styling, button design, icons, can all be adjusted to match your store’s branding. This is the kind of detail that makes the PrestaShop AI ChatBot Module feel like a native part of your store rather than a third-party widget.

5. Multi-Language and Multi-Currency Support

The Prestashop AI-Powered module detects the language and currency settings of your store automatically and responds accordingly. For stores selling across multiple regions, this removes the need to maintain separate chatbot instances for different markets. It just works, in the language and currency your customers expect.

The Conclusion

The PrestaShop AI Chatbot Addon by Knowband has evolved with new advanced features. With support for multiple AI engines, detailed chat logs, IP-based controls, and scheduling on top of already having the vector search, automatic live AI Chatbot, multilingual currency and language support,  it’s become a genuinely capable customer engagement tool.

The key question for any store owner is always: Will this reduce workload while maintaining (or improving) the customer experience? Based on what this module now offers, the answer is a credible yes, provided you’re willing to take a few hours to configure it properly at the start.

If your store is growing and your support inbox is starting to feel like it’s running the show, this is an AI Chatbot Module that can be game changer.

Checkout the latest AI Modules here.