Prestashop Order Return Manager Addon- User Manual

1.0 Introduction of the Prestashop Order Return Manager Addon

Managing the customer return request is not an easy task. It takes a lot of time and effort. The RMA system plays the important role eCommerce store. Without the RMA system, the store owner enables to manage the customer request with an ease and customer are also enabled to return and refund the product. Worry no more! The Prestashop Return Manager Addon by Knowband adds the functionality to your eCommerce to manage return requests for any order placed by a customer as well as a guest customer. The Prestashop Order return manager addon allows admin to adds a return manager button link to the front-end through which any customer/guest customer can apply for return of any product contained in an order placed earlier.

The Knowband’s Prestashop order return manager extension is very easy to use and the customer can return any product in a order completely or partially, that means the customer can also return half or less quantity of any product in the order.

How can Prestashop Order Return Manager work:

Prestashop Return Manager Addon | RMA Process

The first process this, the customer can initiate the product return request from their account page, after the initiating the request the Store admin receive the return request.

When a user requests a product return, the admin can verify the return request genuine or not. If the request is genuine then they can approve the return request. The admin change return product status form the back end of the Prestashop return manager module.

This Prestashop Return Manager addon offer two functionality:

For the login users- The Prestashop order refund addon shows the return manager link appears in the header as well as ‘My Account’ page. When the Logged in customer opens a My Account page this page containing the list of all the orders that he/she placed and the products that are eligible for return have a link to apply for return. This page also contains the history of returns applied by the logged in customer.

For the Guest users- In case the user is not logged in the website then the return manager link opens a page containing a form to find any order. After finding an order using the form the order detail appear and the products from that particular order that are eligible for return have a link to apply for return. This page also contains the history of returns applied by the guest customer who has placed this particular order.

1.1 Benefit of Merchant:

  1. This Prestashop order return manager addon allows the admin to enable/disable the module as per the desires.
  2. This Prestashop product return manager module by Knowband enables admin to select the return method i.e. Credit, Refund and Replacement.
  3. The Admin can manage or change the credit return message, refund return message and replacement return message from the back end of the Prestashop order return manager extension.
  4. This Prestashop product return manager extension allows admin to customize the look and feel of the Return Manager link that shows the Front End.
  5. This Prestashop order refund module gives the freedom to the merchant to manage the return slip settings. The store admin set the return address or add the return address and they can also change return guidelines that print on the return slip.
  6. This Prestashop RMA extension enables admin to select the default return and refund policy and they can also add the new return policy.s
  7. This Prestashop return manager addon by Knowband allows admin to set the return reason on the back-end and he/she also add the new return reason.
  8. The Store admin can change the return status of the online customer form the back-end of the Prestashop order return manager module.
  9. This Prestashop order return manager module generates a return request from the back-end and the admin can find any order by simply providing the reference number and the corresponding email and then apply for return accordingly.
  10. The Prestashop store admin can customize the email templates accordingly with the help of the Prestashop product return manager addon.
  11. This Prestashop return manager addon by Knowband allows the merchant to view the all pending return and refund of the buyers.
  12. The Prestashop product return manager extension enables admin to view the active return list.
  13. The Admin can set filter the archives list and view all return requests that are complete.
  14. Customers can inquire about the status of their active return request. They also get an option to cancel that request.
  15. The addon allows customers to return their order for the selected order status.
  16. Prestashop return manager allows you to set minimum and maximum days for each type “Credit/Refund/Replacement” within a return policy.
  17. It is easy to update the pending and active return requests list by clicking the Refresh button provided at the admin interface.
  18. When the active return requests are marked completed, the inventory is automatically completed.
  19. You can generate and send the discount voucher to the customers for submitting a refund request.
  20. Admin can also include custom CSS and JS code from the back-office of Prestashop Order Return Manager.

Note: Prestashop return manager addon is now compliant with the GDPR. We have integrated the GDPR hooks on our Order Return Manager module.  Please refer to the General Settings to know more about the GDPR.

2.0 Installation Guide

To install this Knowband Prestashop order return manager addon, please follow the following steps:

Picture1

1. Copy the whole folder named as “return manager” into your modules folder of the root directory of your PrestaShop store through FTP.

2. You will be able to find the Prestashop return manager extension ready to be installed in the “Modules” in your PrestaShop store as shown below.

For version 1.6 –

 Prestahsop Return Manager addon

For version 1.7 –

Click on the Install link to install the Prestashop order return manager addon.

 Prestahsop Return Manager addon

2.1 Module Implementation

The Prestashop RMA extension implementation will have two section:

1- Admin Module
2- Front End Module

3.0 Admin Module

In admin module, there will be following options to configure this Prestashop order refund addon. The Prestashop order return module includes 12 tabs and they are as follows.

The Prestashop return manager addon will provide following interface:

1.General Settings
2.Custom CSS/JS
3.Return Slip Settings
4.Return Policies
5.Return Reasons
6.Return Statuses
7.Create a Return
8.Email Templates
9.Pending Return List
10.Active Returns List
11.Archives List
12. Other Plugins

Each tab contains some specific settings/functionality that can be changed according to the need. Each tab of this Prestashop order return manager module explained below.

3.1 General Settings

After clicking on configure link on Prestashop RMA module listing page (configure link will automatically appear once you install the plugin), system will open general settings tabs by default .

This tab will be having following options to configure the Prestashop order return manager addon.

3.1.1 How to activate the module?

Following are the steps to activate the Prestashop RMA addon –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Policies” tab.
3. Create a new policy by clicking on “Add New” button.
4. Fill all the mandatory field and click on “Save” button
5. After creating a policy, “Select Default Policy” as the new policy created.
6. Go to “General Setting” tab > Click on Enable/Disable button to “ON” the plugin.
7. By following the above steps Return option will be added at the top in the Front-End.

Knowband Prestashop Retrurn Manager Addon | General Settings

Initially, fields in above form will be already filled with their default values.

1. Enable/Disable: Initially, this Prestashop order return addon general settings will be “OFF”. The Online store admin can enable/disable this Prestashop order refund extension by turning ON/OFF this setting.

Knowband Prestashop Return Manager Addon | General Settings

2. Delete Customer Data on Delete Request: This feature allows the store admin to delete the customer data from the back-office. The module deletes the subscriber details automatically. If you are using the official GDPR module then you must need to enable this setting. The main purpose of this feature is export and deletes user data on PrestaShop GDPR module request. The Customer data will be deleted on if this setting is ON.

Note: It is also compatible with Prestashop GDPR Module developed by Knowband.

Knowband Prestashop Return Manager Addon | General Settings

3. Enable/Disable File Upload: In this tab, the admin can enable/disable the File Upload option button. This option allows the customer to upload the return product image.

Knowband Prestashop Return Manager Addon | General Settings

4. Enable/Disable Chat Feature: This option enables or disables the ticket system for your store. If this feature is enabled, customer can raise a ticket and chat regarding their return request.

5. Allow Customer to Cancel Return Request: This option allows or disallows the customer to cancel their return request. if this option is enabled, the customer can cancel their return request.

6. Enable/Disable Order Status Selection: This functionality lets you enable or disable product returns on selected order status.

7. Select Order Status on which Order Return is Allowed: With this option, admin can set the specific order status on which they want to allow returns on the store.

screenshot-pstest1-knowband-com-2019-09-09-10_34_06

8. Success Messages Language: This drop-down contains all the languages available and enabled in the system, to save the success messages in a different language you have to choose the desired language from this drop down. The success messages will be saved for the selected language when you submit the form.

Knowband Prestashop Return Manager Addon | General Settings

9. Allowed Return Method: This option allows the admin to select the return method which they want to offer.

Knowband Prestashop Return Manager Addon | General Settings

6. Credit Return Message: This Prestashop order return module enables the admin to change the text as well as the format (HTML Design) of the text that will be displayed on successful submission of a return request (Credit Type) by any customer.

Knowband Prestashop Return Manager Addon | General Settings

10. Refund Return Message: This option enables the admin to change the text as well as the format (HTML Design) of the text that will be displayed on successful submission of a return request (Refund Type) by any customer.

 Prestahsop Return Manager addon

11. Replacement Return Message: This Prestashop return manager addon enables the admin to change the text as well as the format (HTML Design) of the text that will be displayed on successful submission of a return request (Replacement Type) by any customer.

 Prestahsop Return Manager addon

3.2 Custom CSS and JS

  • Add CSS Code: With this option, you can add additional CSS code.
  • Add JS Code: With this option, you can add additional JS code.

screenshot-pstest1-knowband-com-2019-09-09-11_12_133.3 Return Slip Settings

In this tab, the merchant can alter the settings and content of the Return Slip. This return slip is generated automatically when the admin approves any return request (if the feature is enabled). The return slip is generated in ‘PDF’ format and is mailed to the customer in the mail for Return Request Approval Notification.

3.3.1 How to Enable Return Slip?

The Prestashop order return manager addon by Knowband allows the store admin to enable the return slip option. Following are the steps to enable return slip –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Slip Setting” tab.
3. Fill all the mandatory fields and click on “Enable/Disable Return Slip” option to “ON”.
4. Click on Save button displayed at the top.

 Prestahsop Return Manager addon

Initially, fields in above form will be already filled with their default values.

1. Enable/Disable Return Slip: Initially, this will be “OFF”. Admin can enable/disable Return Slip feature by turning ON/OFF this setting. Return slips are only generated when the feature is turned ON.

2. Select Slip Language: This drop down contains all the languages available and enabled in the system, to save the Return Slip content in a different language you have to choose the desired language from this drop down. The content will be saved for the selected language when you submit the form.

3. Return Address: This address will be printed on the return slip and will also be displayed on the return request form.

4. Return Guidelines: These guidelines will be printed on the return slip.

3.4 Return Policies

In this tab, the admin can add new return policies for the Prestashop return manager addon and can also edit or delete a existing return policy for the Prestashop product return extension by Knowband.

There is also an option to map the return policies to categories. A product is eligible for return only if it’s Default Category is mapped to a policy.

3.4.1 How to find the Default Policy of a product?

The Prestashop product return manager module by Knowband allows the store admin to find the default policy. Following are the steps to find default policy of a product –

1. Go to Catalog > Products
2. Click on “Edit” button of the desired product.
3. Click on “Associations” tab.

“Default Category” of the desired product will be displayed.

Note: One category can only be mapped with at-most one policy. But one policy can be mapped with more than one category.

screenshot-pstest1-knowband-com-2019-09-09-11_25_25

This Prestashop order return manager module by Knowband is also an option to map the return policies to products.

Picture4

This tab contains a list of existing return policies of for the Prestashop product return manager extension. The admin can also create a new return policy using the Add New button at the bottom of the policies tab. After clicking on the add new button a pop-up appears containing the form to create the return policy.

3.4.2 How to add a new policy?

The Prestashop RMA addon by Knowband provides the store admin option to add the new return policy. Following are the steps to add a new policy –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Policies” tab.
3. Click on “Add New” button. A pop-up will display to add a new policy.
4. Fill all the mandatory fields and click on “Save” button.
5. After the successful validation, the new policy would be added to the “Return Policies List” table.

The form contains several input fields to enter the data of the policy like the name of the policy, validity, terms and condition of the policy and the option to choose the parameters i.e. Credit, Return and Replacement.

The admin can also enter the minimum and maximum days applicable to this return policy for different options as shown in the form below.

screenshot-pstest1-knowband-com-2019-09-09-11_40_42

screenshot-pstest1-knowband-com-2019-09-09-11_41_01

3.4.3 How to apply on policy for any product/category?

The Prestashop RMA extension by Knowband allows the seller to apply policy for any product/caterory. Following are the steps to apply no policy for some product/category –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Policies” tab.
3. Enter Product Id / Category Id at the field Exceptional Product Ids / Exceptional Category Ids respectively for which no policy would be applicable.
4. Click on “Save” button.

3.4.4 How to edit a policy?

The Prestashop RMA extension by Knowband allows the eCommerce merchant to edit the already added policy. Following are the steps to edit a policy –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Policies” tab.
3. Click on “Edit” icon of the desired policy.
4. A pop-up will open with all the data already persist on the field as shown below.
5. Fill all the mandatory fields and click on “Save” button.

screenshot-pstest1-knowband-com-2019-09-09-12_05_11

screenshot-pstest1-knowband-com-2019-09-09-12_05_35

Actions

1. The admin can edit any policy using the first link in the Action column from the policy listing table. On clicking this link a modal containing the form for the policy will appear and the data for that policy is already filled in the fields. The admin can edit any data and can save the changes made.

2. The second link in the actions column is for mapping categories to the policy. On clicking this link a modal will appear containing the options to map the categories to that particular policy.

3.4.5 How to map policy with categories?

The Prestashop RMA extension by Knowband allows the admin to map. Following are the steps to map policy with categories –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Policies” tab.
3. Click on “map” icon of a particular policy.
4. A pop will display with a drop-down field to map this policy with the categories as shown below.
5. Click on “Save” button.

 Prestahsop Return Manager addon

Note: The policy for a particular product would be decided on the basis of “Default Category” of the product.

3. The third link in the Action column is for deleting any particular policy.

3.4.6 How to delete a policy?

The Prestashop product return manager module by Knowband allows the eCommerce store merchant to delete the pre-defined. Following are the steps to delete a policy –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Policies” tab.
3. Click on “Delete” icon for the policy your want to delete.
4. Confirm by clicking on “OK” button.

 Prestahsop Return Manager addon

3.5 Return Reasons

In this tab, a list of return reasons will appear in the form of a table. By default, there are 5 reasons already added into the Prestashop return manager addon and they are non-editable. The admin can further add any numbers of reasons into the Prestashop order return manager addon.

Picture7

The two links below the action column in the reasons list are for editing and deleting the existing return reasons.

3.5.1 How to add a new Return Reason?

The Prestashop order return manager addon by Knowband allows the store admin to add the edit the new return reason. Following are the steps to add a return reason –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Reasons” tab.
3. Click on “Add New” button. A pop-up will display to add a new Return Reason.
4. Fill all the mandatory fields and click on “Save” button.
5. After the successful validation, the new return reason would be added in the “Return Reasons List” table.

The admin can add as many reasons as required to the system using the ‘Add New’ link the bottom of the listing tab. On clicking on the link a form will appear to add new Return Reason into the Prestashop Order Refund Extension. The form is shown below:

 Prestahsop Return Manager addon

3.5.2 How to edit a Return Reason?

The Prestashop return manager addon by Knowband allows the store admin to edit the return reason. Following are the steps to edit a return reason –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Reasons” tab.
3. Click on “Edit” icon of the desired reason.
4. A pop-up will open with data already persist on the field.
5. Fill the mandatory fields and click on “Save” button.

 Prestahsop Return Manager addon

3.5.3 How to delete a Return Reason?

The Prestashop order return manager module by Knowband allows the store admin to delete the already added return reason. Following are the steps to delete a return reason –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Reasons” tab.
3. Click on “Delete” icon of the return reason your want to delete.
4. Confirm by clicking on “OK” button.

3.6 Return Statuses

This tab contains a list of return statuses in the form of a table. By default, there are 5 statuses already added to the Prestashop return manager addon and they are non-editable. The admin can further add any numbers of statuses into the system. The tab also contains an option to choose default and the final status of any return request.

Picture9

The two links below the action column in the statuses list are for editing and deleting the existing return statuses.

The admin can also change the default return status and final return status from the drop-downs in this tab.

3.6.1 How to add a new Return Status?

The Prestashop return manager addon by Knowband allows the store admin to add the new return status. Following are the steps to add new return status –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Statuses” tab.
3. Click on “Add New” button. A pop-up will display to add a new Return Status.
4. Fill all the mandatory fields and click on “Save” button.
5. After the successful validation, the new return status would be added in the “Return Reasons List” table.

The admin can add as many statuses as required to the system using the ‘Add New’ link at the bottom of the listing tab. On clicking on the link a form will appear in a modal to add new Return Reason into the system. The form is shown below:

 Prestahsop Return Manager addon

3.6.2 How to edit a Return Status?

The Prestashop product return manager addon by Knowband allows the store admin to edit the return status. Following are the steps to edit return status –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Statuses” tab.
3. Click on “Edit” icon of the desired return status.
4. A pop-up will open with data already persist on the field.
5. Fill the mandatory fields and click on “Save” button.

3.6.3 How to delete a Return Reason?

The Prestashop RMA module by Knowband allows the store admin to delete the return reason. Following are the steps to delete return status –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Return Statuses” tab.
3. Click on “Delete” icon of the return status your want to delete.
4. Confirm by clicking on “OK” button

3.7 Return Addresses

screenshot-pstest1-knowband-com-2019-09-09-12_19_12

3.8 Create a Return

This tab is used to generate a return request from the admin panel itself. The tab contains a form through which the admin can find any order by simply providing the reference number and the corresponding e-mail and then apply for return accordingly.

3.8.1 How to Create a Return?

The Prestashop product return manager addon by Knowband allows the store admin to create the return. Following are the steps to create a return –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Create a Return” tab.
3. Enter Email Id of the customer and the Reference Id of the order.
4. Order Details will be displayed in that particular order as shown below.
5. Click on “Return Button” for the desired product. A pop up will be displayed to completed the return process.
6. Filled all the mandatory fields and agree to Terms and Conditions.
7. Click on “Submit” button. The return request would be sent and order details would be added in “Pending Returns List” tab

 Prestahsop Return Manager addon

Note:

1. Any return request whether is created by admin or customer is moved to the pending returns and the admin has to approve it first to further change the status of the return request or to take any further action.

2. The orders that are delivered are only eligible for return.

3. By default, the status of the return request is set to default return status set by the admin in the ‘Return Statuses’ tab.

When the admin finds an order using the find order form then the order detail for the respective order will appear containing the list of products and a return button in front of products eligible for return. When the admin clicks on the return button a pop-up will appear containing the return from and enter specific data for the return request.

 Prestahsop Return Manager addon

The admin has to fill the above form and then click on submit then a success form will appear showing the successful submission of the return request as shown below :

 Prestahsop Return Manager addon

3.9 Email Templates

This tab contains an interface through which the admin can edit or translate (to any language) any email template that is used in this system.

 Prestahsop Return Manager addon

3.9.1 How to edit an Email Template?

The Prestashop product return manager addon by Knowband allows the store admin to edit the email template. Following are the steps to edit an email template –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Email Templates” tab.
3. Select the desired template you want to edit.
4. Fill all the mandatory fields, apply the desired change and click on Save button at the bottom of the form.

There are 6 email templates available that are used by this Prestashop return manager Addon:

1. New Return Request Notice (Customer): This mail template is used to notify the customer regarding the new Return Request generated by the customer itself. The customer who has created return request will only receive this mail.
2. New Return Request Notice (Admin): This mail template is used to notify the Store Owner regarding the new Return Request generated by any customer.
3. Return Request Approved: This mail template is used to notify the customer regarding the Approval of the Return Request that is created by the customer earlier.
4. Return Request Dis-Approved: This mail template is used to notify the customer regarding the Dis-Approval of the Return Request that is created by the customer earlier.
5. Return Request Status Change: This mail template is used to notify the customer regarding the update in the status of the Return Request that is created by the customer earlier.
6. Return Request Completed: This mail template is used to notify the customer regarding the completion of the Return Request that is created by the customer earlier.

To edit or translate any email template the admin has to choose the desired email template and language. On doing the same the email template data will appear in a form below, to save the changes made the admin has to click on the ‘Save’ button at the bottom.

 Prestahsop Return Manager addon

3.10 Pending Returns List

This tab contains a list of all the returns that are pending i.e. are not approved by the admin. The admin has to approve a return request in order to perform several operations on the return request like changing the status and completing the return process.

3.10.1 How to approve a return request?

The Prestashop product return manager addon by Knowband allows the store admin to edit the return request. Following are the steps to approve a return request –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Pending Returns List” tab.
3. Click on tick button.

3.10.2 How to deny a return request?

The Prestashop RMA manager module by Knowband allows the Prestahsop store merchant to deny the return request. Following are the steps to deny a return request –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Pending Returns List” tab.
3. Click on the cross button.

screenshot-pstest1-knowband-com-2019-09-09-15_03_12-1

You will find the “Refresh List” button which fetches and updates the all the pending return requests.

The admin can approve or deny a return request using the actions available in front of the list.

Once the admin approves a return request then it is moved to the Active Returns List.

On the other hand, if the admin denies a return request that it is removed from the list and this action can not be undone.

The admin can view the detail of the product, the details of the order and also the details of the customer by clicking on the respective links from the list of the pending return.

Admin can view the reason corresponding to a return request.

They can view extra product return notes if provided by the customer.

If the ticket system is enabled, customer can raise a ticket from the return section of their account. Corresponding to the order return request, admin can view the ticket as shown below:

screenshot-pstest1-knowband-com-2019-09-09-16_23_18-1

screenshot-pstest1-knowband-com-2019-09-09-15_56_25

3.11 Active Returns List

This tab contains a list of all the returns that are approved by the admin. The admin can proceed with the return process after approving the return request using this tab. The admin can view the return statues history, change the status of the return request and can also deny a request form this tab as well.

screenshot-pstest1-knowband-com-2019-09-09-15_07_22

You will find the “Refresh List” button which fetches and updates the all the active return requests.

The actions that can be performed from this tab for the active returns are:

  • Deny the return request.
  • Change the status of the return request.
  • View history of the return request.
  • View customer comments.
  • Mark the return request as complete.
  • View the ticket information

When the admin marks a return request as complete then it is moved to the archives list.

When the admin clicks on the view history link in front of the return from the active returns list then a modal will appear containing the details of the order and the return status history for that return request. The modal is as follows:

Picture16

3.11.1 How to change return status?

The Prestashop return manager extension by Knowband allows the store admin to change the return status. Following are the steps to change return status –

1. Go to Module and Services > Search module “Return Manager” > Click on “Configure” button. > “General Setting” tab will display.
2. Click on “Active Returns List” tab. A pop up will display with the field to change the status.
3. Change the status and click on “Save” button

3.12 Cancelled Return List

screenshot-pstest1-knowband-com-2019-09-09-15_08_51

Customer can cancel their placed return request from their account section. The information about those canceled requests can be checked under this section.

3.13 Archives List

This tab contains all the return requests that are complete. The tab also contains a form through which the admin can filter the archives list and can also export the list of completed return requests on the basis of certain filters to a csv file.

screenshot-pstest1-knowband-com-2019-09-09-12_38_30

3.14 Other Plugins

As the admin clicks on this “Other Plugins” tab, they will be redirected to the Addon store where they can buy other plugins for their Prestashop store.

4.0 Front End Module

After enabling the Prestashop Reward Point module the front-end user will see a link in the header of the front-end through which the user can navigate to a new page.

The link in the header of the front-end will appear as follows:

For Version 1.6-

Picture18

For Version 1.7-

 Prestahsop Return Manager addon

The link for the Returns Manager page will also appear on the ‘My Account’ page of any customer. This link only appears to a logged in customer on the ‘My Account’ page.

For Version 1.6-

 Prestahsop Return Manager addon

For Version 1.7-

 Prestahsop Return Manager addon

When the customer clicks on this link than a new page will open on the basis of logged in status of the customer.

In case the user is a guest and is not logged into the website then the page will contain a form to find the order as follows:

For Version 1.6-

Picture19

For Version 1.7-

 Prestahsop Return Manager addon

After proving the order reference number and the respective email the details of that order will appear including the return history on the basis of the email provided by the customer. The order details will appear as follows:

For Version 1.6-

Picture20

For Version 1.7-

The products that are eligible for return in that particular order will have a return button. Through this button, the customer can apply for return of that particular product.

On clicking on the Return button a pop-up will appear containing the form for return of that particular order. The form will appear as follows:

Picture21

This Prestahsop Return Manager addon allows the customer has to fill the above form and then click on submit then a success form will appear showing the successful submission of the return request as shown below :

Picture22

In case the user is a registered customer and is logged into the website then the page will contain a list of all the orders placed by the customer. The page will appear as follows:

For Version 1.6-

Picture23

For Version 1.7-

 Prestahsop Return Manager addon

The order list for the logged in customer will appear and the products that are eligible for return will have a return button.

Through this button, the customer can apply for return of that particular product.

On clicking on the ‘ Return ’ button a pop-up will appear containing the form for return of that particular order. The form will appear as follows:

 Prestahsop Return Manager addon

The customer has to fill the above form and then click on submit then a success form will appear showing the successful submission of the return request as shown below:

 Prestahsop Return Manager addon

5.0 Recommendations

  1. Refresh home page of your store every time you enable/disable plugin.
  2. If Prestashop product return manager is not working after installation then please check permissions on modules folder. The folder should be writable. Please make the folder permission to 755.

You can try Prestashop Return Manager addon for on your Prestashop website. KnowBand’s Prestashop Return Product extension helps you increase customer engagement to your store & increase the brand awareness.

Module Link: https://www.knowband.com/prestashop-return-manager
Video Link: https://www.youtube.com/watch?v=5axV0O_sJvw
Admin Demo Link: https://goo.gl/zemEYT
Front Demo Link: https://ps.knowband.com/demo1/16/en/module/returnmanager/manager
Addon Store Link:https://addons.prestashop.com/en/customer-service/20146-knowband-order-return-managerreturn-slip-barcode.html

Please contact us at support@knowband.com for any query or custom change request as per your business requirement.

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Joe Parker

We boast of the best in the industry plugins for eCommerce systems and has years of experience working with eCommerce websites. We provide best plugins for platforms like - Magento, Prestashop, OpenCart and Shopify. We also provide custom module development and customization services for the website and modules.

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