Magento 2 Social Messenger Extension- User Manual

1.0 Introduction

The online store admin can now offer online chat support to the customers on the eCommerce store. Knowband offers Magento 2 Social Messenger module which implements the functionality of live chat support. The online store admin can integrate Facebook messenger and offer online chat support to the customers. The online users can send a message and ask their queries at the same time. Thus, the online store admin can resolve all the confusions and queries generated in the customer’s mind.

The Magento 2 Facebook Messenger Integration module helps the admin to offer best class support and better store experience. The online store admin can communicate to the customers directly and resolve their issues. This is the best way to develop a better relationship with the customers. Online admin can enter Facebook app ID and page ID in order to integrate Facebook messenger.

1.1 Features offered by Magento 2 Facebook Messenger Integration

  1. With the help of this Magento 2 Facebook Messenger Integration module, the online store admin can integrate Facebook messenger on the store pages and offer chat support to the customers.
  2. By offering chat support option, the store owner can offer better store experience to the customers and communicate with them directly.
  3. In order to integrate the Facebook messenger, the online store admin needs to enter Facebook app ID and page ID.
  4. The Magento 2 Social Live Chat Support module allows setting the messenger theme color using a color picker tool.
  5. The online merchant can select the pages for showing the messenger chat option.
  6. The Facebook messenger and live chat extension allows the admin to set the time after which the greeting message will be displayed.
  7. The admin can also set greeting messages for Facebook logged-in and logged-out customers separately.
  8. This Messenger Live Chat extension is multi-lingual compatible and offers a user-friendly interface.
  9. The online store admin can implement live chat support functionality on the store without changing any codes from the admin interface.
  10. No specific technical skills are required for the implementation.

1.2 Admin benefits by Messenger Chat Module for Magento 2 Store

  1. The store admin can offer live messenger chat support to the customers and resolve customer’s issues and confusions easily without any hassle.
  2. The customers can communicate with the customers directly and resolve their confusions.
  3. The store admin can develop a better customer relationship and increase sales on the website.
  4. The store owner can easily integrate Facebook messenger on the store and show Facebook messenger on website pages.
  5. The store owner is allowed to change the messenger theme color.
  6. The online store admin can boost the sales and conversion rate easily by resolving the concerns and answering the queries of the customers.

2.0 Installation Steps

After purchasing Magento 2 Social Messenger module, the store admin will get the following files:

1. Socialmessenger.zip which contains the source code of the Magento 2 Social Messenger extension.

2. User Manual which includes all the details and helps regarding the extension.

The steps to install the Magento 2 Social Live Chat Support module are mentioned below:

1. Buy the Messenger Chat Module for Magento 2 store from Knowband. You can download the extension package.

2. The package has a zipped file that contains the user manual and the source code of Magento 2 Facebook Messenger Integration. Unzip the package.

3. Create a folder {Magentoroot}/app/code/Knowband/socialmessenger

4. Upload the extracted content in the above folder via FTP manager (like Filezilla or WinSCP – download here: http://filezilla-project.org/).

5. Now run below commands to install the plugin:

php -f bin/magento module:enable –clear-static-content Knowband_socialmessenger
php -f bin/magento setup:upgrade
php -f bin/magento setup:di:compile
php bin/magento setup:static-content:deploy

6. The extension is now installed and ready for use. In Admin Panel go to “Knowband Extensions >Social Messenger”.

You can now configure and use the Magento 2 Social Messenger.

3.0 Admin Interface

After the successful installation, the online store admin can get these configuration options:

Magento 2 Social Messenger general settings

  1. Enable/Disable: Activate or deactivate the Magento 2 Social Live Chat Support module functionality.
  2. Facebook APP ID: Enter the Facebook app Id for integrating Facebook messenger. For generating the Facebook app id, follow steps provided in 3.1 section.
  3. Theme Color: Select the messenger theme color from the color picker tool.
  4. Page ID: Enter the Facebook page id in order to manage online chat conversation. Follow the steps described in 3.2 section.
  5. Select the Page: Select the pages from the drop-down list. Admin can show messenger chat option on multiple pages.
  6. Set Greeting Message Delay: Enter the time in seconds for setting the greeting message delay.
  7. Logged-in Greeting Message: Enter the greeting message for Facebook logged in customers. The customers which are already logged in to Facebook will get this greeting message.
  8. Logged-out Greeting Message: Enter the greeting message for the logged-out customers here. The customers which are logged out from Facebook will view this Facebook message.

3.1 Steps to generate Facebook app ID

For generating Facebook app id, please follow these steps:

  • First of all log-in to the Facebook account and go to the link mentioned here: https://developers.Facebook.com/
  • Go to “MY APPS” and click on the ”ADD NEW APP” option.

Facebook app id generation

  • Enter the details in “Display Name” and “contact email ID”. After that, click on the “Create APP ID” button.

app id generation

  • After clicking the “create app id” button, go to the “Settings” and then select “Basic” option. Here, the store admin can view the APP ID. The admin needs to copy this Facebook app id and copy to the admin interface app id option.

app id Facebook

  • Admin can insert the App Domain. After that click on the “save changes” option.

3.2 Steps to generate Facebook page ID

  • The admin needs to open the Facebook page and go to “about” page. Here, the admin can view the “page id”.

Facebook page id

  • After that go to the settings option and select the “messenger platform” option. Here, the store admin can enter the domain in the “White-listed domains” option.

page id

  • Now, the admin can enter the page id in the admin interface page id option.

4.0 Front-end Interface

The customers can view the messenger chat option on the website pages as shown below:

Magento 2 Social Messenger front-end

The logged-in customers will view different greeting message as shown below:

Facebook Messenger and Live Chat logged in customers

Logged-out customers will view different greeting message on the messenger as shown below:

Magento 2 Social Live Chat Support logged-out customers

The online users can ask their queries and concerns using this messenger chat option and get the solution in the meantime.

Joe Parker

We boast of the best in the industry plugins for eCommerce systems and has years of experience working with eCommerce websites. We provide best plugins for platforms like - Magento, Prestashop, OpenCart and Shopify . We also provide custom module development and customization services for the website and modules..

Leave a Reply

Your email address will not be published. Required fields are marked *