Tag: Messenger live chat module

Magento Social Messenger Extension- User Manual

1.0 Introduction

Magento messenger chat module for Magento store is a feature-rich Magento extension for providing live chat support to the store customers. Magento Facebook messenger integration extension by Knowband integrates the Facebook messenger on the website. The customers can ask their concerns and query easily just by sending a message. This Magento social live chat support plugin is the best way to provide support and improving customer experience.

By using this Magento live chat support extension the store admin can communicate with the customers directly, this way the admin can build a better customer relationship with the buyers. The store owner can configure this Magento Facebook messenger integration extension according to the requirement and activate or deactivate the module anytime. The online seller can incorporate the functionality by entering Facebook page id and app id in the admin interface. With the help of this Magento Messenger live chat extension, the admin can provide online customer support just by following some easy steps. The e-merchant can also set the look and feel of the social messenger icon by selecting its color. this way the store owner can easily implement the Magento Messenger live chat extension and improve the product/brand popularity.

1.1 Features

  • The eCommerce store admin can offer live chat support option on the website for providing better customer support and communicate with the customers directly.
  • The store admin can incorporate Facebook messenger on the website with the help of this Magento messenger chat module for Magento store.
  • It is absolutely easy to install, configure and activate this Magento Facebook messenger integration extension.
  • The eCommerce store owner can easily communicate with the customers and resolve their issues at the same time.
  • The admin needs to generate and enter the Facebook app id and page id in order to display Facebook messenger on the website.
  • The store owner can also set the look and feel of the messenger by selecting its color from the admin interface of this Facebook messenger and live chat extension.
  • The admin can show social messenger on selected pages. The Magento social live chat support plugin allows the admin to select the pages for showing the live chat option.
  • The Facebook messenger and live chat extension allow the admin to set the time after which the messenger will display.
  • The store admin can also set different greeting messages for Facebook logged-in and logged-out customers.
  • The messenger multilingual live chat support module is multi-lingual and SSL compatible.
  • User-friendly and easy to understand interface makes this Magento social messenger extension more useful.
  • No technical skills are required for implementing this Magento facebook messenger integration extension.

1.2 Admin benefits

  • Online store admin can communicate with the customers and resolve their concerns and answer their queries by chatting on Facebook messenger.
  • The customers can get a chance to connect with the store admin directly and clear all the confusions.
  • The store admin can increase sales and conversions by developing a customer relationship.
  • The highly customizable Magento social live chat support plugin is very easy to implement.
  • The store owner needs to generate and enter the Facebook app ID and page ID in order to integrate the Facebook messenger on the store.
  • The store admin can set the messenger color according to the website theme easily from the admin interface of this Magento Messenger live chat extension.
  • By using this Magento messenger chat module for Magento, the store admin can offer live chat support to the users.
  • By resolving the concerns and answering the queries the store admin can boost the sales and conversion rate easily.
  • The admin can build a relationship with the customers by offering them the best class support.

2.0 Installation Steps

The store admin can follow these simple steps for installing the Messenger live chat module:

1. First of all download the extension package from the Knowband store.

2. You will get a zipped file. Unzip the package on the root folder of your Magento setup via FTP manager (like Filezilla or WinSCP – download here: https://filezilla-project.org/). You’ll find the files and folders as shown in the image below:

installation-magento-messenger-chat-module-for-magento-store
3. The extension is now installed and ready for use. In the Admin Panel, go to “System > Knowband Extensions >Magento social messenger”.
Now the store admin can now use and configure the Magento social messenger extension.

3.0 Admin interface

After installing the Magento social messenger module, the store admin can view the below-mentioned configuration option:

 

1. Enable/Disable: The store admin can activate or deactivate the Magento social live chat support extension just by clicking on this option.

2. Facebook APP ID: The store admin can generate the enter the Facebook app id here. The admin can generate the Facebook app id by following the steps provided in 3.1 section.

3. Theme Color: The admin can set the theme color by selecting the messenger color. The admin can select the messenger color as per the store theme.

4. Page ID: The store admin can generate the Facebook page id and enter the page id in order to offer a live chat option. For generating the Facebook page id, please follow the steps provided in 3.2 section.

5. Select the Page: The Magento Facebook messenger integration extension provides an option to select the pages for displaying the Facebook messenger.

6. Set Greeting Message Delay: The online store owner can set the time (in seconds) after which the customers can view the greeting message on the website. If the store owner wants to show the greeting message without any delay, then he can enter the time ”0”.

7. Logged-in Greeting Message: The Magento social live chat support plugin allows the admin to display a greeting message for Facebook logged-in customers. The store admin can leave this customization option if he doesn’t want to show this message.

8. Logged-out Greeting Message: The admin can show a specific message for those customers which are logged-out to the Facebook. The admin can leave the section empty if he doesn’t want to show any message.

3.1 Steps to generate Facebook app ID

In order to generate a Facebook app id please follow these steps:

  • First of all log-in to the Facebook account and go to the link mentioned here: https://developers.Facebook.com/
  • Go to “MY APPS” and click on the ”ADD NEW APP” option.

  • Enter the details in “Display Name” and “contact email ID”. After that, click on the “Create APP ID” button.

  • After clicking the “create app id” button, go to the “Settings” and then select “Basic” option. Here, the store admin can view the APP ID. The admin needs to copy this Facebook app id and copy to the admin interface app id option.

  • Admin can insert the App Domain. After that click on the “save changes” option.

3.2 Steps to generate Facebook page ID

  • The admin needs to open the Facebook page and go to “about” page. Here, the admin can view the “page id”.

  • After that go to the settings option and select the “messenger platform” option. Here, the store admin can enter the domain in the “White-listed domains” option.

  • Now, the admin can enter the page id in the admin interface page id option.

4.0 Front-end interface

The front-end view of the Facebook messenger and live chat extension will look as shown below:

The online customers can send a message and ask their queries. They can get the quick resolution of the issues.

This way, the online store admin can easily increase the customer’s trust over the website and offer better support to the customers. Magento facebook messenger integration extension is very easy to implement and there is no need to change even a single code from the admin interface. The eCommerce store owner can easily implement live chat functionality and resolve customers concerns. Facebook messenger and live chat extension allows store admin to set the look and feel of this messenger for offering better user-experience. The Magento social live chat support plugin is highly customizable and offers smooth functioning.

The store admin can answer the queries of the customers and resolve the issues easily. This way the admin can offer live chat support on the website without any hassle. This way, the Magento social messenger extension is helpful for both the store admin as well as customers.

For more Magento extensions please visit Knowband.

Magento social messenger module Link.

Magento live chat support extension User Manual.

Magento messenger chat module plugin admin demo link.

Knowband Facebook messenger and live chat front demo link.

Knowband Messenger live chat video link.

Please contact us at support@knowband.com for any query or custom change request as per your business requirement.

Prestashop Social Messenger Addon- User Manual

1.0 Introduction

Prestashop eCommerce store owner can now stay in touch with their store visitors via messenger with the help of Prestashop social messenger addon by Knowband. The admin can resolve the customer’s issues in real time by using this Prestashop messenger live chat module. The customers can contact the store owner with the help of live chat options and the admin can easily resolve any confusion or issue at the same time. This Prestashop Facebook messenger integration module incorporates the Facebook messenger on the online store in just a few simple steps.

This Prestashop messenger chat module for Prestashop store is highly customizable and offers smooth as well as flawless working. The admin can incorporate this functionality in the front-end with the help of Facebook page id and app id. Moreover, he can easily manage the messenger from the back-end of the Prestashop social messenger addon. The admin can provide online customer support without even changing a single line of the base code of their site. The Messenger live chat module allows the admin to set the look and feel of the social messenger icon.

1.1 Admin benefits of Prestashop social messenger addon

  1. The Prestashop live chat support addon is very easy to implement and offers hassle-free working. Once it is installed and enabled, the Prestashop addon incorporates a social messenger in the front-end. With this, the store visitors get an option to chat with the support team of the site via their messenger account.
  2. The Prestashop social live chat support plugin is highly customizable.
  3. The Prestashop Facebook messenger integration extension can be activated from the admin interface.
  4. For integrating the Facebook messenger on the eCommerce store, the admin is required to obtain the FB app ID and page ID.
  5. The e-merchant can manage the look and feel of the messenger icon. A color picker tool is provided for selecting the icon color.
  6. The admin can offer live chat support to the online store customers.
  7. The admin can boost the sales and conversions on the website by providing the best solution to the customers.
  8. By showing live chat support, the admin can build a relationship with the customers.
  9. This kind of live chat support makes a good impression of the store.

1.2 Admin features

  1. The admin can install, configure and use the live chat support addon easily without any complex process.
  2. Admin can show the live chat messenger in the front-end without changing any code from the back-end.
  3. This Facebook messenger and live chat addon offer smooth and flawless implementation.
  4. The Prestashop Facebook messenger integration extension is fully customizable.
  5. The online store owner can set the color of the social messenger icon from the color picker tool.
  6. The Facebook messenger and live chat addon allow the admin to select the pages on which he wants to display the messenger.
  7. The admin can offer the support icon and greeting message immediately or after some time.
  8. The Prestashop live chat support addon has a mobile responsive layout.
  9. Prestashop Facebook messenger integration addon offers multi-store compatibility.
  10. The messenger multilingual live chat support module offers multi-lingual support.
  11. Messenger live chat module is SSL compatible.
  12. Prestashop messenger chat module for Prestashop store is compatible with all the Prestashop themes.
  13. User-friendly interface.
  14. The store admin can set specific messages for the customers which are logged-in to Facebook and which are logged-out to the Facebook.

2.0 Installation Steps for Prestashop social messenger addon

Once the store admin purchases the Prestashop social messenger addon from the Knowband store, he will get below-mentioned files:

1. The zipped file consists the source code of the Prestashop social live chat support plugin.

2. User Manual

The online store owner can follow the provided steps to install the Messenger multilingual live chat support addon.

  • First of all the admin needs to unzip the zipped file. This file includes a few files and folders.
  • Copy the all the folder and paste them into the “Modules” folder of the store’s directory. The admin can follow the path – Root Directory/modules/.

3. Now the store owner can install the messenger multilingual live chat support addon. As an eCommerce store owner, the admin can find that in Store Admin -> Modules and Services. It would be shown as below –

Now the admin can click on the “Install” button to install this module easily. A confirmation pop-up will be shown. Click on “Proceed with the installation” option. This step will install the Prestashop Social Messenger Addon and show notification – “Module(s) installed successfully”.

3.0 User manual

The admin can get various configuration options with Prestashop Social Messenger Addon. The admin can apply the settings according to the requirements.

1. Enable/Disable: It is very easy to activate or deactivate this Messenger multilingual live chat support addon. The admin can deactivate this Messenger live chat module just by a button click.

2. Facebook APP ID: Enter the Facebook app id here. The admin can generate the Facebook app id by following few simple steps.

3.1 Steps to generate Facebook app ID

  • Log-in into your Facebook account and go to the link mentioned below: https://developers.Facebook.com/
  • Go to the “MY APPS” option and click on the ”ADD NEW APP”.

  • After that, the store owner needs to insert the “Display Name” and “contact email ID”. Click on the “Create APP ID” button.

  • Once the APP ID created, the admin can view the app id. Go to the “Settings” and then select “Basic”. Here you can view the APP ID as shown below.

  • Admin can insert the App Domain. After that click on the “save changes” option.

3. Theme Color: The store owner can set the look and feel of the messenger icon by selecting its color according to the store’s theme.

4. Page ID: Enter the Page ID here. The admin can insert the Page ID of the particular page from which he wants to handle the live chat.

3.2 Steps to generate Facebook page ID

  • Open the Facebook page and go to about page. At the bottom of the ”About” page, the admin can view the page id.

  • Go to the Settings option and then select the “messenger platform” option. Here you can enter the domain in the “White-listed domains” option.

5. Select the Page: The Prestashop messenger chat module for Prestashop store provides this configuration option to select the pages on which the admin wants to show the chat messenger. If the admin doesn’t select any page, then the module will be activated for all the pages.

6. Set Greeting Message Delay: The admin can set the time in seconds after which he wants to display the first message on the website for the customers. If the customer will set this time as “0” seconds” then the customers can get the greeting message without any delay.

7. Logged-in Greeting Message: The store owner can show a specific message to the customers which are already logged-in to Facebook. The admin can leave this option empty if he doesn’t want to display any message.

8. Logged-out Greeting Message: The store owner can display a message to the customers who are not logged-in their Facebook account. The admin can leave this option empty if he doesn’t want to display any message.

4.0 Front-end interface

Once the admin has incorporated Prestashop Social Messenger Addon on their store, the customers can view the live chat option on the store’s front-end as shown below:

The store admin can reply the customers and offer them better support on the website.