{"id":842045,"date":"2026-10-05T05:47:56","date_gmt":"2026-10-05T05:47:56","guid":{"rendered":"https:\/\/www.knowband.com\/blog\/?p=842045\/"},"modified":"2026-10-05T06:01:21","modified_gmt":"2026-10-05T06:01:21","slug":"prestashop-auction-module-guide","status":"publish","type":"post","link":"https:\/\/www.knowband.com\/blog\/user-manual\/prestashop-auction-module-guide\/","title":{"rendered":"AuctionX &#8211; PrestaShop Auction Module Complete User Manual"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The Knowband PrestaShop Auction Module (also called AuctionX) allow store owners to run live auctions on products and on individual product variants. This manual walks store admins through installing the PrestaShop auction extension, setting it up, creating auctions, and handling live bidding through to the winner&#8217;s order.<\/span><\/p>\n<h2><b>1. Introduction to the <a href=\"https:\/\/www.knowband.com\/prestashop-product-auction-module\">PrestaShop Auction Module<\/a><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The PrestaShop Auction Module is a product bidding system for PrestaShop. With it you can run timed auctions, accept customer bids, keep a bid history, and move the winning bid into a normal order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It includes a back office auction dashboard, a storefront auction listing, live countdown timers, customer bid history, an optional watchlist, winner selection, and auction email notifications.<\/span><\/p>\n<h3><b>How the PrestaShop Bidding System Works<\/b><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The admin creates an auction for a product or a product combination, sets the bidding rules and dates, and publishes it.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers open the auction, place bids while it is running, and track results from their account.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When the auction closes, the module picks the winners automatically, or the admin picks them by hand.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A winner places the order at the winning amount before the set deadline.<\/span><\/li>\n<\/ol>\n<h2><b>2. Key Features of the <a href=\"https:\/\/addons.prestashop.com\/en\/remarketing-shopping-cart-abandonment\/98765-auctionx-product-auctions-online-bidding.html\">PrestaShop Auction Addon<\/a>\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">These are the main features of the module. Together they let a merchant run controlled online auctions in PrestaShop, manage who takes part, choose winners, and finish the sale.<\/span><\/p>\n<h3><b>Product Auctions and Variant Bidding<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Create an auction for any active product and, if needed, for one specific combination. The form covers starting price, bid increment, optional maximum bid, reserve price, waiting time between bids, visibility options, scheduling, and closing rules.<\/span><\/p>\n<h3><b>Live Bidding on the Product Page<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Logged in customers bid straight from the product page. The module checks the minimum amount, bid increment, maximum bid, bidder status, stock, and the minimum time between bids. The live view updates through polling, shows a countdown, and displays the statistics the admin has chosen.<\/span><\/p>\n<h3><b>Auction Scheduling and Auto Extension<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">An auction can stay in Draft or be published to start at a later time. With Auto Extension on, a bid placed within the trigger period pushes the end time back.<\/span><\/p>\n<h3><b>Winner Selection and Order Completion<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Winner Selection Mode can be Auto or Manual. In Auto mode the module ranks each bidder by their highest bid, leaves out blocked bidders, applies the reserve price, and settles ties in favor of whoever reached the amount first. In Manual mode the admin chooses winners from Live View once bidding has ended. Each winner gets an order deadline and a private order link under My Bids.\u00a0<\/span><\/p>\n<h3><b>Watchlists and Auction Announcements<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">With the watchlist turned on, customers can save auctions to My Watchlist. Watchers can be emailed when other users bid and when an auction starts, as long as the matching email template is enabled.<\/span><\/p>\n<h3><b>Dashboard and Email Notifications<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The dashboard has configurable KPI widgets, charts, and tables of recent activity. The Email Templates page holds subjects and bodies in several languages for bid confirmations, winning bids, auction announcements, order events, bidder blocks, cancellations, and other events.<\/span><\/p>\n<h2><b>3. Installing the PrestaShop Auction Module<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Install and activate the module in the PrestaShop back office before you create any auction. Follow these steps in order.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sign in to the PrestaShop Admin Panel.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to Modules &gt; Module Manager.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose the upload option and upload the Knowband PrestaShop Auction Module archive.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Install the module and wait for PrestaShop to finish.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to Sell &gt; Knowband PrestaShop Auction Module. During installation the module creates its database tables, default settings, email templates, CRON token, hooks, and back office tabs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open General Settings, enable the module, and set the storefront options.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set up the CRON job shown on the General Settings page if you want scheduled status changes, automatic winner processing, and deadline processing to run without anyone visiting a page.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Uninstalling the module only removes its back office menu entries. Auction data, bids, winners, watchlists, email templates, logs, dashboard layouts, and settings stay in place, and they are still there if you reinstall.<\/span><\/p>\n<h2><b>4. Opening the Module in the Back Office<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">After installation, every auction function is under Sell &gt; Knowband PrestaShop Auction Module. The pages are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dashboard<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">General Settings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customization Settings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email Templates<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Auctions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Winners List<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Other Modules<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">General Settings, Customization Settings, and Email Templates are also reachable from the in page Settings menu.<\/span><\/p>\n<h2><b>5. Admin Panel Overview<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The admin area is split into separate sections, so settings, auction work, notifications, reports, and winner records can each be handled on their own.<\/span><\/p>\n<h3><b>Dashboard<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Shows auction KPIs, charts, and recent activity for the current shop, so you can check how things are going without opening each auction. Widgets can be turned on or off, reordered, and resized.<\/span><\/p>\n<h3><b>General Settings<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Turns the bidding system on or off and decides where auction summaries show on the storefront. It also holds the CRON URL and an example server crontab entry.<\/span><\/p>\n<h3><b>Customization Settings<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sets the colors used for auction boxes, buttons, progress bars, watchlist controls, body areas, and status badges.<\/span><\/p>\n<h3><b>Email Templates<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Lists the fixed notification templates with their codes and status. Every template has one translation row for each installed language, with an editor for the subject and a rich text body. These emails keep admins, bidders, watchers, and winners informed during the auction.<\/span><\/p>\n<h3><b>Auctions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The place to view the auction list, apply filters, add or edit auctions, open Live View, block bidders, select winners, and run lifecycle actions.<\/span><\/p>\n<h3><b>Winners List<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A read only history of closed auctions with winner and order details. Auctions that closed without a winner are included.<\/span><\/p>\n<h3><b>Other Modules<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A catalog of other Knowband extensions. It has no auction settings.<\/span><\/p>\n<h2><b>6. PrestaShop Auction Module Configuration<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This section covers each configurable area. Check these values before you publish an auction, because they affect bidding rules, what shows on the storefront, notifications, and winner processing.<\/span><\/p>\n<h3><b>General Settings<\/b><\/h3>\n<p><b>Enable Module.<\/b><span style=\"font-weight: 400;\"> The main switch for the module. Leave it on No while you are still preparing things if you do not want customers to see auctions. Choose Yes to turn on storefront and bidding behavior. Options: Yes or No. Default: No.<\/span><\/p>\n<p><b>Enable Watchlist.<\/b><span style=\"font-weight: 400;\"> Allows logged in customers save auctions and come back to them. Turn this on after enabling the module. Options: Yes or No. Default: No. Customers must be logged in.<\/span><\/p>\n<p><b>Show Recent Auctions on Home Page.<\/b><span style=\"font-weight: 400;\"> Adds a block of recent auctions to the home page for extra exposure. Options: Yes or No. Default: No.<\/span><\/p>\n<p><b>Number of Recent Auctions.<\/b><span style=\"font-weight: 400;\"> Sets how many auctions the home page block lists. Enter a whole number from 1 to 20. It applies only when Show Recent Auctions on Home Page is Yes. Default: 5.<\/span><\/p>\n<p><b>Display auction info on Category page.<\/b><span style=\"font-weight: 400;\"> Adds auction status to product cards on category pages, so shoppers can spot products that are in an auction now or soon. Options: Yes or No. Default: No. The badge appears on category pages only, not on every page that reuses a product list template.<\/span><\/p>\n<p><b>CRON URL.<\/b><span style=\"font-weight: 400;\"> The server calls this URL to run scheduled auction tasks, which matters for auctions that must move forward without page visits. The page shows a generated URL and a crontab line that runs every minute and sends a silent curl request to that URL. Use Copy to copy either one. Regenerate CRON token makes the old URL invalid, so update your server crontab right after using it. The URL contains a secret token, so keep it private.<\/span><\/p>\n<h3><b>Customization Settings<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">These settings allows you match the auction look to your store theme. Every field is a color input, is required, and must be a six digit hex code such as <\/span><span style=\"font-weight: 400;\">#ffffff<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<table class=\"table table-hover\">\n<tbody>\n<tr>\n<td><b>Setting<\/b><\/td>\n<td><b>What it controls<\/b><\/td>\n<td><b>Default<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Header Background Color<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Auction header background<\/span><\/td>\n<td><span style=\"font-weight: 400;\">#2456e7<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Header Text Color<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Text in the auction header<\/span><\/td>\n<td><span style=\"font-weight: 400;\">#ffffff<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Button Color<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Auction action buttons<\/span><\/td>\n<td><span style=\"font-weight: 400;\">#2456e7<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Button Text Color<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Text on auction buttons<\/span><\/td>\n<td><span style=\"font-weight: 400;\">#ffffff<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Progress Bar Color<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Bidding progress bar<\/span><\/td>\n<td><span style=\"font-weight: 400;\">#2456e7<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Add to Watchlist Color<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Watchlist control<\/span><\/td>\n<td><span style=\"font-weight: 400;\">#2456e7<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Box Body Background Color<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Auction box body<\/span><\/td>\n<td><span style=\"font-weight: 400;\">#ffffff<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Box Text Color<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Text in the auction box<\/span><\/td>\n<td><span style=\"font-weight: 400;\">#1f2430<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Live \/ In Progress Badge Color<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Live status badge<\/span><\/td>\n<td><span style=\"font-weight: 400;\">#dc2626<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Upcoming Badge Color<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Upcoming status badge<\/span><\/td>\n<td><span style=\"font-weight: 400;\">#4f46e5<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Ended \/ Expired Badge Color<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ended and expired badges<\/span><\/td>\n<td><span style=\"font-weight: 400;\">#64748b<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">Click Save to apply the colors. Blank or wrongly formatted values are rejected.<\/span><\/p>\n<h3><b>Managing Auctions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The Auctions section is where you create, set up, publish, watch, and manage each auction from start to finish.<\/span><\/p>\n<h4><b>Auction List<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">The list allow you search, filter, and inspect auctions and run actions on them. Its columns are ID, Reference Number, Auction Title, Product, Status, Starting Price, Start Date, and End Date.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Status filter offers Draft, Scheduled, Ongoing, Inactive, Completed, Winner Selected, Order Pending, Order Placed, Winner Expired, Reassigned, and Cancelled.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Available actions are Add New Auction, View, Edit, Publish, Duplicate, Pause, Resume, Force Cancel, Delete, and Bulk Delete, depending on the auction&#8217;s current status. Ongoing auctions cannot be deleted. Bulk Delete skips ongoing rows and tells you which IDs it skipped.<\/span><\/p>\n<h4><b>Basic Information<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">This part names the auction, links it to a product, sets its starting state, and defines the schedule and storefront behavior.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Auction Title.<\/b><span style=\"font-weight: 400;\"> Required, up to 30 characters, and unique across the whole store setup.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reference Number.<\/b><span style=\"font-weight: 400;\"> Required, up to 64 characters, and unique. Use letters, numbers, hyphens, and underscores.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Select Product.<\/b><span style=\"font-weight: 400;\"> Pick an active product. You may also pick a combination for variant bidding.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Auction Status.<\/b><span style=\"font-weight: 400;\"> Draft or Publish. Publishing gives Scheduled status if the start time is ahead, and Ongoing status if the start time has already come.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hide Product Price.<\/b><span style=\"font-weight: 400;\"> Hides the normal product price while the auction box is shown.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hide Add to Cart Button.<\/b><span style=\"font-weight: 400;\"> Hides the normal Add to Cart button for the auction product.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Continue Selling.<\/b><span style=\"font-weight: 400;\"> Decides whether normal selling can go on while the auction is set up.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Starting Date\/Time and End Date\/Time.<\/b><span style=\"font-weight: 400;\"> Enter these in the form&#8217;s Asia\/Kolkata timezone. The start cannot be in the past. The end must come after the start and, when editing, must be in the future.<\/span><\/li>\n<\/ul>\n<h4><b>Bidding Configuration<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">These are the money and participation rules that decide which bids are accepted and what bidders can see.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Starting Price.<\/b><span style=\"font-weight: 400;\"> Required and above zero. The first bid must reach this amount.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Bid Increment.<\/b><span style=\"font-weight: 400;\"> Required and above zero. Each later bid must be at least the current highest bid plus this amount.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Maximum Bid.<\/b><span style=\"font-weight: 400;\"> Optional. Must be above the Starting Price. Once it is reached, no more bids are accepted.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Minimum Time Between Bids (minutes).<\/b><span style=\"font-weight: 400;\"> Optional whole number. Sets a waiting period between bids from the same customer.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reserve Price.<\/b><span style=\"font-weight: 400;\"> Optional and hidden from bidders. It must be at least the Starting Price and no more than the Maximum Bid. Automatic winner selection only works if the reserve price is met.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Show Highest Bid.<\/b><span style=\"font-weight: 400;\"> Allow customers see the current highest bid.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Show Bid Rank.<\/b><span style=\"font-weight: 400;\"> Allow a bidder see their own rank.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Show Total Bids.<\/b><span style=\"font-weight: 400;\"> Shows the total number of bids.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Show Bidder Information.<\/b><span style=\"font-weight: 400;\"> Decides whether bidder details are shown.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Show Last Bid Time.<\/b><span style=\"font-weight: 400;\"> Shows when the last bid was placed.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">All the visibility switches use Yes and No.<\/span><\/p>\n<h4><b>Auction Extension<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Auction Extension guards the final stretch of an auction by letting late bids move the end time.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enable Auto Extension.<\/b><span style=\"font-weight: 400;\"> Turns on extension when a bid comes in inside the trigger window.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Extension Trigger (minutes).<\/b><span style=\"font-weight: 400;\"> Required and above zero when auto extension is on. This is the window before the scheduled end in which a bid causes an extension.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Extension Duration (minutes).<\/b><span style=\"font-weight: 400;\"> Required and above zero when auto extension is on. This is how much time gets added when the trigger is met.<\/span><\/li>\n<\/ul>\n<h4><b>Winner Configuration<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">This part sets how winners are chosen and how long they have to buy.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Winner Selection Mode.<\/b><span style=\"font-weight: 400;\"> Auto ranks bids and creates winners by itself. Manual lets you pick winners from Live View once bidding ends.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Number of Winners.<\/b><span style=\"font-weight: 400;\"> Default 1. Must be at least 1 and cannot be more than the available stock. It is hidden or ignored in Manual mode.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Winner Order Deadline.<\/b><span style=\"font-weight: 400;\"> Enter a number (default 48) and choose Hours or Days. Winners must order before this deadline.<\/span><\/li>\n<\/ul>\n<h3><b>Dashboard<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The Dashboard gives a quick view of auction activity and results through KPIs, charts, and recent activity tables.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use the period selector to choose Last 7 days, Last 30 days, Last 3 months, Last 6 months, or Last 12 months. Save Layout and Reset Layout are available.<\/span><\/p>\n<p><b>KPI widgets:<\/b><span style=\"font-weight: 400;\"> Total Auctions, Upcoming Auctions, Ongoing Auctions, Completed Auctions, Order Pending Auctions, Orders Placed, Total Bids, and Unique Bidders.<\/span><\/p>\n<p><b>Charts:<\/b><span style=\"font-weight: 400;\"> Auction Status, Auction Statistics, Bid Statistics, and Conversion Statistics.<\/span><\/p>\n<p><b>Tables:<\/b><span style=\"font-weight: 400;\"> Recent Auctions, Recent Bids, Recent Orders, Top Products, and Top Bidders.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Drag widgets to reorder them, switch them on or off in the Widget Library, and set their column span from 1 to 12. KPI values show the current state of the shop. The period selector affects the period based charts and the Top Bidders data.<\/span><\/p>\n<h3><b>Email Templates<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Email Templates controls which messages go out at key points in an auction. Enable the ones you need and edit the text for each installed language.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The first grid shows ID, Title, Code, and Status, with a Manage Translations option. Status is Disabled or Enabled. All templates start out disabled, so turn on each notification your store should send.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The translation grid shows Language, Subject, Enabled or Disabled status, and Edit. The editor has a Subject, a rich text Body, a placeholder legend, and Save. The subject is required and limited to 255 characters. The body is required.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Built in notifications:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email to Admin on Bid Place<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email to Customers on Bid Place by Other Users<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email to Watchers on Bid Place by Other Users<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email to Watchers on Auction Start<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email to Customer on Winning and Place Order<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email to Other Customers Who Placed a Bid but Did Not Win<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email to Admin on Order Place<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email to Admin on Auction Close or No Bid<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email to Admin on Auction Close and Winner Selected<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cancelled Auction: Notify Users Who Placed a Bid<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email to Users on Block\/Unblock Bidding on Any Auction<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email to Admin on Maximum Bid Reached<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Use only the placeholders listed in the editor&#8217;s legend. If a translation is missing, the shop default language is used. Each email attempt is saved in the email log. If an email fails, the bid, order, or auction step still goes through.<\/span><\/p>\n<h3><b>Winners List<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The Winners List is a read only record of closed auctions with their winners and order details. Columns: Auction ID, Reference Number, Product, End Date, Actual End Date, Winner, Winning Bid, Order Status, Order Deadline, and Order Reference. Order Status can be Pending, Placed, Expired, or Reassigned.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An auction with no winner appears with empty winner fields and a no winner label. Use View Auction to open the related auction.<\/span><\/p>\n<h2><b>7. Field Types and Options<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This summary shows what kind of input each part of the module uses.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>General Settings:<\/b><span style=\"font-weight: 400;\"> Yes\/No switches and one number field.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customization Settings:<\/b><span style=\"font-weight: 400;\"> color inputs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Auction form:<\/b><span style=\"font-weight: 400;\"> text fields, a product and combination picker, status choice, date and time inputs, numeric price and duration fields, and Yes\/No switches.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Winner Configuration:<\/b><span style=\"font-weight: 400;\"> Auto\/Manual choice, numeric winner count, numeric deadline, and an Hours\/Days choice.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Lists:<\/b><span style=\"font-weight: 400;\"> searchable, filterable tables with status, date, product, and reference filters where offered.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Dashboard:<\/b><span style=\"font-weight: 400;\"> draggable widgets, an enable\/disable library, a period selector, and column span controls.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Email Templates:<\/b><span style=\"font-weight: 400;\"> status toggle, language table, text subject, rich text body, and a Save button.<\/span><\/li>\n<\/ul>\n<h2><b>8. Admin Actions<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Admin actions either change an auction&#8217;s state or help you manage customers and winners. Which actions you see depends on the auction&#8217;s status.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Save<\/b><span style=\"font-weight: 400;\"> stores settings, colors, dashboard layouts, or email translations, depending on the page.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Publish<\/b><span style=\"font-weight: 400;\"> moves a Draft to Scheduled or Ongoing.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Pause<\/b><span style=\"font-weight: 400;\"> moves a Scheduled or Ongoing auction to Inactive. <\/span><b>Resume<\/b><span style=\"font-weight: 400;\"> brings an Inactive auction back.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Force Cancel<\/b><span style=\"font-weight: 400;\"> cancels an Ongoing auction.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Duplicate<\/b><span style=\"font-weight: 400;\"> makes a copy of an auction.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Delete<\/b><span style=\"font-weight: 400;\"> removes an eligible auction. Ongoing auctions are protected.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Bulk Delete<\/b><span style=\"font-weight: 400;\"> deletes the eligible selected rows and skips Ongoing ones.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In Live View you can Refresh, Block or Unblock a bidder, Pause, Resume, Cancel Auction, Edit Auction, and select manual winners where it applies. In Manual mode, the order in which you select bidders sets their winner rank.<\/span><\/p>\n<h2><b>9. Storefront Behavior: What Customers See<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This section describes the customer side of the PrestaShop bidding system: bidding, auction listings, account pages, and limits on winning orders.<\/span><\/p>\n<h3><b>Product Page Auction Box<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The product page can show an auction box for auctions that are scheduled, ongoing, won, lost, no bid, no winner, ended pending, or inactive. For an ongoing auction, depending on your settings, the box can show the countdown, the current or next minimum bid, a progress bar, the bidder count, rank, total bids, last bid time, a bid field, the Place Bid button, a watchlist control, a blocked bidder message, and a maximum bid message.<\/span><\/p>\n<h3><b>Bidding Rules for Customers<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Customers must be logged in to bid, and guests see a login prompt. A customer cannot right away outbid their own bid, and blocked bidders cannot bid. Stock levels and PrestaShop out of stock rules also affect whether a bid is accepted. The page polls every 10 seconds by default to refresh status, timing, minimum bid, statistics, winner state, and extension notices.<\/span><\/p>\n<h3><b>Auction List Page<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The public Auction List has tabs for All, Upcoming, In Progress, and Expired. The Expired tab is optional. Ended cards are greyed out and do not link to the product. The home page block and category badges follow their General Settings switches.<\/span><\/p>\n<h3><b>Customer Account: My Bids and My Watchlist<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The customer account has an Auction entry that opens My Bids. My Bids shows bid history, best bid, result, ranking where allowed, and a Place Your Order or View Order action. When the watchlist is on, My Watchlist lists scheduled and ongoing auctions, and Include past\/cancelled shows older watched ones.<\/span><\/p>\n<h3><b>Quantity Limit for Winning Orders<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Products bought at a winning price are limited to a quantity of 1 in the cart and at checkout. If the module corrects a higher quantity, it shows a notice explaining why.<\/span><\/p>\n<h2><b>10. Multi-language, Multi-store, and Currency Behavior<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Auction, bid, watchlist, winner, and dashboard data belong to a shop. In single shop context, admin lists show only the current shop. In the All Shops context, nothing is restricted. Auction reference numbers and titles must be unique across all shops.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email subjects and bodies are stored per language. Languages that exist at install time are seeded, and a missing translation falls back to the shop default language. A language added after installation may not get translation rows automatically.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Auction amounts are stored and compared in the shop default currency. Storefront values are converted to the customer&#8217;s chosen currency, while admin notification emails use the shop default currency. The auction form and admin dates use Asia\/Kolkata time, and stored dates use UTC.<\/span><\/p>\n<h2><b>11. CRON Job and Automated Tasks<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The CRON job handles time based work, so scheduled starts, closings, winner selection, and expired winner deadlines are processed even when nobody visits the store or admin pages.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Call the CRON web URL every minute with the token shown on the page. Each run can:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Move due Scheduled auctions to Ongoing and notify watchers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Close expired Ongoing auctions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select winners for Auto auctions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Process expired winner deadlines and reassign or expire winner slots.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Each run handles at most 200 records. Product views, bids, polls, and the Auctions list also do some limited just in time expiry processing, but CRON is needed for auctions that get no page visits.<\/span><\/p>\n<h2><b>12. External Services and API Settings<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The module needs no external API connection. The CRON URL is an HTTP endpoint on your own PrestaShop installation, not an outside service. There are no external credentials to enter. Keep the token private, and regenerate it if it may have been exposed.<\/span><\/p>\n<h2><b>13. Troubleshooting the PrestaShop Auction Module<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If an auction, bid, email, or winner order is not working as expected, check the causes and fixes below. If the problem remains, contact Knowband support.<\/span><\/p>\n<h3><b>The auction does not show on the storefront<\/b><\/h3>\n<p><b>Possible cause:<\/b><span style=\"font-weight: 400;\"> The module is disabled in PrestaShop, Enable Module is No, or the auction is in Draft, is inactive, or belongs to a different shop or product combination. <\/span><b>Fix:<\/b><span style=\"font-weight: 400;\"> Enable the module in PrestaShop and in General Settings, check the auction status and dates, and confirm the selected product or combination.<\/span><\/p>\n<h3><b>Customers cannot use the watchlist<\/b><\/h3>\n<p><b>Possible cause:<\/b><span style=\"font-weight: 400;\"> Enable Watchlist is No, or the customer is not logged in. <\/span><b>Fix:<\/b><span style=\"font-weight: 400;\"> Turn on the setting and test while logged in.<\/span><\/p>\n<h3><b>Scheduled auctions or winners are out of date<\/b><\/h3>\n<p><b>Possible cause:<\/b><span style=\"font-weight: 400;\"> The CRON URL is not being called, the token was regenerated but the server job was not updated, or the module is disabled. <\/span><b>Fix:<\/b><span style=\"font-weight: 400;\"> Copy the current URL from General Settings, update the server crontab, run it every minute, and make sure Enable Module is Yes.<\/span><\/p>\n<h3><b>Email notifications are not sent<\/b><\/h3>\n<p><b>Possible cause:<\/b><span style=\"font-weight: 400;\"> The template or the language translation is disabled or incomplete. <\/span><b>Fix:<\/b><span style=\"font-weight: 400;\"> Enable the template, edit the translation, make sure the Subject and Body are filled in, and look at the email log and PrestaShop logs. Email failures do not block bidding or order processing.<\/span><\/p>\n<h3><b>A bid is rejected<\/b><\/h3>\n<p><b>Possible cause:<\/b><span style=\"font-weight: 400;\"> The bid is under the starting price or required increment, the maximum bid was reached, the bidder is blocked, the waiting period has not passed, stock rules reject it, or the auction is no longer ongoing. <\/span><b>Fix:<\/b><span style=\"font-weight: 400;\"> Review the auction&#8217;s bidding settings and status. The customer must be logged in and cannot immediately outbid their own bid.<\/span><\/p>\n<h3><b>A winning customer cannot place the order<\/b><\/h3>\n<p><b>Possible cause:<\/b><span style=\"font-weight: 400;\"> The winner token or deadline is invalid, the product or combination does not match, the paid amount is different from the winning amount, or the cart quantity is not exactly 1. <\/span><b>Fix:<\/b><span style=\"font-weight: 400;\"> Have the customer open My Bids, use the active Place Your Order link before the deadline, pick the right product or combination, and keep the quantity at 1.<\/span><\/p>\n<h3><b>Category auction badges are missing or look wrong<\/b><\/h3>\n<p><b>Possible cause:<\/b><span style=\"font-weight: 400;\"> The category display switch is off, the auction is not live or upcoming, or a heavily customized theme changes the product card selectors. <\/span><b>Fix:<\/b><span style=\"font-weight: 400;\"> Enable Display auction info on Category page, check the auction status, and review the theme&#8217;s product list markup if the styling is off.<\/span><\/p>\n<h2><b>14. Best Practices for Running PrestaShop Auctions<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">These tips help you avoid setup mistakes, keep automated tasks running, and give customers a steady auction experience.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep Enable Module off while you prepare auctions, then test one full auction before opening more.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use unique, clear Reference Numbers and short Auction Titles.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Double check start and end times in the Asia\/Kolkata admin timezone.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pick a Bid Increment that suits the product&#8217;s value, and review Maximum Bid and Reserve Price together.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Turn on only the statistics and bidder details you want customers to see.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set up CRON before publishing scheduled auctions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enable and review each email template in every language your store uses.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Treat the CRON URL as a secret and regenerate it if it leaks.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Test a winning order with the right product, combination, winning amount, and a quantity of 1.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use Live View to watch for odd bidding, block bidders when needed, and keep a record of manual winner choices.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Update the module to the latest Knowband release for security and compatibility.<\/span><\/li>\n<\/ul>\n<h2><b>15. Conclusion<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The <a href=\"https:\/\/www.knowband.com\/prestashop-product-auction-module\">Knowband PrestaShop Auction Module<\/a> is a full bidding extension for scheduled product auctions, live bidding, customer bid history, watchlists, winner selection, and winner order handling. General Settings controls activation and storefront placement, Auctions defines each product auction, Customization Settings controls the look, Email Templates controls notifications, and the Dashboard and Winners List help with daily auction management.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Knowband PrestaShop Auction Module (also called AuctionX) allow store owners to run live auctions on products and on individual product variants. This manual walks store admins through installing the PrestaShop auction extension, setting it up, creating auctions, and handling live bidding through to the winner&#8217;s order. 1. Introduction to the PrestaShop Auction Module The [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":842046,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kbui_enabled":"","footnotes":""},"categories":[49,48],"tags":[54339,54338,54340,54333,54337,54336,54335,54334],"class_list":["post-842045","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-prestashop-user-manual","category-user-manual","tag-anti-sniping-auction-extension","tag-automatic-winner-selection-auction","tag-bidder-cooldown-contro","tag-prestashop-auction-module","tag-prestashop-auction-winner-selection","tag-prestashop-bid-increment-settings","tag-prestashop-live-bidding","tag-prestashop-product-auction-module"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AuctionX - PrestaShop Auction Module Complete User Manual<\/title>\n<meta name=\"description\" content=\"Learn how to configure and use AuctionX, the PrestaShop Auction Module, with this complete user manual covering auction setup, bidding, and module management.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knowband.com\/blog\/user-manual\/prestashop-auction-module-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AuctionX - PrestaShop Auction Module Complete User Manual\" \/>\n<meta property=\"og:description\" content=\"Learn how to configure and use AuctionX, the PrestaShop Auction Module, with this complete user manual covering auction setup, bidding, and module management.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.knowband.com\/blog\/user-manual\/prestashop-auction-module-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Knowband Blog | Ecommerce Modules\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Knowband\" \/>\n<meta property=\"article:published_time\" content=\"2026-10-05T05:47:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-05T06:01:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/10\/AuctionX-PrestaShop-Auction-Module-Complete-User-Manual.png\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"279\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Olivia Smith\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@KnowbandPlugin\" \/>\n<meta name=\"twitter:site\" content=\"@KnowbandPlugin\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Olivia Smith\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"18 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.knowband.com\\\/blog\\\/user-manual\\\/prestashop-auction-module-guide\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.knowband.com\\\/blog\\\/user-manual\\\/prestashop-auction-module-guide\\\/\"},\"author\":{\"name\":\"Olivia Smith\",\"@id\":\"https:\\\/\\\/www.knowband.com\\\/blog\\\/fr\\\/#\\\/schema\\\/person\\\/d06d387c1a539103dd802941df1953c0\"},\"headline\":\"AuctionX &#8211; 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