The Knowband OpenCart WhatsApp CRM and Order Notification Extension<\/a><\/span>\u00a0ties your store to the WhatsApp Business API. New order confirmations and status change alerts are sent automatically. Your support team can chat with customers in real time from within the OpenCart admin. Promotional messages can also be sent to a segmented contact list at whatever time you schedule. A chat icon on your storefront puts your agents within reach of any visitor.<\/span><\/p>\n This guide documents every tab and field in the extension. Every setting is described exactly as it appears in the admin panel, whether you are doing a fresh setup or working through a specific configuration.<\/span><\/p>\n This extension suits:<\/span><\/p>\n After purchasing, download the videomate.ocmod.zip file, which contains the complete video plugin for OpenCart.<\/p>\n 1. Unzip the downloaded file; this will contain the videomate.ocmod.zip and necessary folders. 3. Copy these files into the root directory of your OpenCart store<\/p>\n Navigate to\u00a0System > Users > User Groups<\/strong>, then edit your group and enable permissions for extension\/module\/videomate.<\/p>\n Navigate to\u00a0Extensions > Extension Installer<\/strong>\u00a0in your OpenCart admin dashboard.<\/p>\n Upload fails: <\/b>Your host is probably blocking the file size. Have them increase upload_max_filesize and post_max_size in the PHP settings to at least 32 MB.<\/span><\/p>\n Emails not going out: <\/b>Go to System, then Settings, then the Mail tab. The extension uses the store’s default mail configuration unless you have set a different one at the form level.<\/span><\/p>\n Page looks wrong: <\/b>Do a browser cache clear. Then reset the OpenCart theme cache using the blue cog icon on the Dashboard refresh panel.<\/span><\/p>\n The OpenCart WhatsApp CRM Extension adds its own section to the OpenCart admin sidebar after installation. Each tab in that section has a specific job:<\/span><\/p>\n Nothing in the OpenCart WhatsApp Business API Extension works until this tab is filled in. Four credentials are required, and all four must be correct before the extension can send or receive anything.<\/span><\/p>\n Enable Extension: <\/b>You can easily enable\/disable the plugin with this toggle. Turn it off, and the extension stops sending messages, and the storefront chatbox is removed.<\/span><\/p>\n Facebook App ID: <\/b>Pull this from the Meta Developer Console. It identifies which Meta app the API request is coming from.<\/span><\/p>\n Facebook Access Token: <\/b>This needs to be a permanent token, not the short-lived one shown in the API Setup tab. Head to Meta Business Settings, add a System User, give it full control over your app and WABA, then generate a token. The three permissions you need are whatsapp_business_messaging, whatsapp_business_management, and business_management. That token goes here.<\/span><\/p>\n WhatsApp Business Account ID (WABA ID): <\/b>Your WABA ID lives in the Meta Developer Console, inside the WhatsApp section of your app. Copy it from there.<\/span><\/p>\n Phone Number: <\/b>The registered WhatsApp Business number you want all messages to come from. Pick it from the dropdown.<\/span><\/p>\n Save the form once all four fields are filled. Any field left empty or entered incorrectly shows a validation error right away. An expired access token does the same.<\/span><\/p>\n Below the credential fields, the Configuration Information section shows a Webhook URL and a Verify Token that are specific to your store. These go into the Meta Developer Console.<\/span><\/p>\n In your Meta app, go to WhatsApp, then Configuration, and paste the two values into the webhook setup fields. After that, the extension picks up incoming messages and template status updates on its own.<\/span><\/p>\n The webhook is not strictly required to get started. If it is not set up yet, you can click Sync Templates inside the Message Templates tab at any time to manually pull the latest approval status from WhatsApp.<\/span><\/p>\n The Order Settings tab is where you control when the OpenCart WhatsApp Order Notification Extension sends messages and which templates it uses for them.<\/span><\/p>\n Enable New Order Message: <\/b>When this is on, a WhatsApp message goes out to the customer every time a new order lands in your store.<\/span><\/p>\n Enable Order Status Message: <\/b>When this is on, customers get a WhatsApp update each time their order status changes. Turning this on also adds a WhatsApp number field to the customer address form so shoppers can put in the number where they want to receive those updates.<\/span><\/p>\n This section lists your store languages. For each one, pick the approved Utility template that sends when a new order is placed. The dropdown only pulls in Utility templates that WhatsApp has already approved.<\/span><\/p>\n If the dropdown has nothing in it, your templates are either sitting in the queue waiting on WhatsApp review, or they were categorised as Marketing instead of Utility. Create a Utility template in the Message Templates tab, wait for approval, then come back here and save your selection.<\/span><\/p>\n Templates used anywhere in the OpenCart WhatsApp CRM Extension are created and submitted here. WhatsApp has to approve a template before it can be assigned to any message flow. Both submission and status checking happen inside this tab.<\/span><\/p>\n <\/p>\n Every template tied to your WhatsApp Business Account shows up in this table. The columns cover Template ID, Name, Use Case, Category, Language, Status, and the date the template was created. Status can be Pending, Approved, or Rejected.<\/span><\/p>\n The Sync Templates button pulls the latest status data from WhatsApp whenever you need it. Search fields at the top let you filter by template name, category, language, or a date range.<\/span><\/p>\n Name: <\/b>Use lowercase letters and underscores only. Spaces and special characters are not accepted.<\/span><\/p>\n Use Case: <\/b>Pick the use case that fits: For Orders, For Marketing, or For Customers.<\/span><\/p>\n Category: <\/b>Utility or Marketing. Any template assigned to order notifications has to be in the Utility category. WhatsApp reviews the body text and may move a template to Marketing if it reads like a promotion.<\/span><\/p>\n Language: <\/b>Choose the language the template is written in. If your store serves customers in multiple languages, you will need a separate template for each one.<\/span><\/p>\n Header Type: <\/b>Not required. You can leave it as No Header or add a Text, Image, Video, or Document header if the message needs one.<\/span><\/p>\n Message Body: <\/b>The message itself. Bold, italic, and strikethrough options are in the editor toolbar. Use Insert Variable to drop in things like the customer’s name, their order ID, or the order total. The Body Preview below the editor shows you how the finished message reads as you build it.<\/span><\/p>\n Footer: <\/b>An optional line of smaller text that sits below the main body.<\/span><\/p>\n Enable CTA Button: <\/b>Switch this on to attach a CTA button to the message. You will need to fill in the Button Text and the URL it points to.<\/span><\/p>\n Hit Save when the template is ready. WhatsApp gets it for review right away. Straightforward templates are usually clear in a few minutes. More complex ones can take a few hours. Once it is approved, it shows up in Order Settings, Order Status Templates, and the CRM template list.<\/span><\/p>\n Each order status in OpenCart can be paired with a Utility template in this tab. When an order hits a status that has a template assigned, the extension sends that message to the customer as an automated WhatsApp update.<\/span><\/p>\n Every status your store uses is listed in the table: Awaiting check payment, Payment accepted, Processing in progress, Shipped, Delivered, Canceled, Refunded, and the rest. Each row shows whether notifications are on or off and which template is currently mapped to that status.<\/span><\/p>\n Hit Edit on any row to change it. Toggle Enable WhatsApp Notification on, pick a Utility template for each store language from the dropdown, and save. The row reflects the change straight away.<\/span><\/p>\n The CRM tab is the live chat section of this OpenCart WhatsApp Live Chat Extension. Your contact threads sit in a sidebar on the left. Click on any one of them to bring up the full conversation on the right.<\/span><\/p>\n Two tabs are at the bottom of the chat window: Message and Template. The message is for free-text replies, though this only works during the 24-hour window that opens when a customer sends you something first. After that window closes, swap to the Template tab. Approved Marketing templates can go out from there at any time.<\/span><\/p>\n Automated order alerts sent by the extension also show up inside the relevant contact thread. That way, your support team always has the full picture of what the customer received before they start a reply.<\/span><\/p>\n The Promotions tab is for outbound WhatsApp campaigns. You pick the list of contacts, choose the template, set when it goes out, and the extension takes it from there.<\/span><\/p>\n Name: <\/b>An internal name so you can tell this campaign apart from others. It is not included in the message the customer receives.<\/span><\/p>\n Contact List: <\/b>Choose which WhatsApp List this campaign targets. Every contact on that list will get the message.<\/span><\/p>\n Template: <\/b>Pick an approved Marketing template from the dropdown. Marketing category templates are the only ones that appear here.<\/span><\/p>\n Schedule at: <\/b>The date and time you want the campaign to go out. It has to be in the future. If you leave this blank, the campaign runs on the next CRON trigger instead.<\/span><\/p>\n Save it. The campaign will sit in the list with a scheduled status. The CRON command at the top of the Promotions page needs to be added to your server if you want campaigns to send automatically. It checks for pending campaigns every minute.<\/span><\/p>\n After a campaign runs, the Sent and Failed numbers fill in. The WhatsApp Business API bills you per message, so it is worth sending to a small group of 10 to 20 contacts first, just to see what the actual cost looks like before you go to the full list.<\/span><\/p>\n Every phone number the extension can message is stored here. A contact needs a phone number and a name at a minimum. Linking to an OpenCart customer account is optional.<\/span><\/p>\n Phone Number: <\/b>Start with the country code, no leading zero, no spaces or dashes. An Indian number, for example, would be entered as 919310436362.<\/span><\/p>\n Name: <\/b>Whatever name you want displayed for this contact in the extension.<\/span><\/p>\n Click Save when done.<\/span><\/p>\n Click Download Template to get the CSV file in the right format. Add your contact data to it, come back to WhatsApp Contacts, and click Import Contacts to upload the file. Numbers that are already in the extension get their records updated. Numbers that are not in there yet get added as new contacts. Export to Excel and Export to CSV are both available if you need to pull the whole contact list out.<\/span><\/p>\n1.1 Who Is This OpenCart WhatsApp CRM Extension For<\/b><\/h3>\n
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2.0 Installation Guide of the OpenCart WhatsApp Live Chat Extension<\/b><\/h2>\n
Step 1: Download the Extension<\/strong><\/h3>\n
\n2. Go to the upload folder and locate the admin and catalog files.<\/p>\n![\"extract-and-upload-files-to-server-or-directory\"](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2025\/04\/extract-and-upload-files-to-server-or-directory.png\")
<\/a><\/figure>\nStep 2: Upload via Extension Installer<\/strong><\/h3>\n
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Step 3: Assign User Permissions<\/strong><\/h3>\n
Step 4: Enable the Module<\/strong><\/h3>\n
2.3 Common Installation Issues<\/b><\/h3>\n
3.0 Admin Panel Overview<\/b><\/h2>\n
![\"dashboard](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/dashboard-whatsapp-crm.png\")
<\/a><\/p>\n\n
4.0 Module\/API Settings of the OpenCart WhatsApp CRM Module<\/a><\/b><\/h2>\n
4.1 WhatsApp API Settings<\/b><\/h3>\n
![\"WhatsApp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/WhatsApp-API-Settings-of-the-OpenCart-WhatsApp-CRM-Extension.png\")
<\/a><\/p>\n4.2 Webhook Setup<\/b><\/h3>\n
![\"\"](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/webhook-seetings.png\")
<\/a><\/p>\n5.0 Order Settings<\/b><\/h2>\n
![\"Order](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Order-notification-settings-of-the-OpenCart-WhatsApp-CRM-Extension.png\")
<\/a><\/p>\n5.1 WhatsApp Order Settings<\/b><\/h3>\n
5.2 New Order Message Templates<\/b><\/h3>\n
6.0 Message Templates<\/b><\/h2>\n
6.1 Templates List<\/b><\/h3>\n
![\"Template](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Template-settings-of-the-OpenCart-WhatsApp-CRM-and-Order-Notification-Extension.png\")
<\/a><\/p>\n6.2 Creating a New Template<\/b><\/h3>\n
![\"Template](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/1-1.png\")
<\/a><\/p>\n![\"Template](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/2.png\")
<\/a><\/p>\n7.0 Order Status Triggers<\/b><\/h2>\n
![\"Order](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Order-status-trigger-settings-of-the-OpenCart-WhatsApp-CRM-Extension.png\")
<\/a><\/p>\n8.0 CRM: Live Two-Way Chat in Best WhatsApp CRM Extension<\/a><\/b>
![\"WhatsApp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/WhatsApp-CRM-backend-interface-settigns.png\")
<\/a><\/h2>\n![\"WhatsApp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/22-1.png\")
<\/a><\/p>\n9.0 Promotions<\/b><\/h2>\n
![\"promotion](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/promotion-settings-under-the-OpenCart-WhatsApp-CRM-and-Order-Notification-Extension.png\")
<\/a><\/p>\n9.1 Creating a Promotion<\/b><\/h3>\n
![\"promotion](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/111.png\")
<\/a><\/p>\n10.0 WhatsApp Contacts<\/b><\/h2>\n
![\"Whatsapp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Whatsapp-contect-settings-.png\")
<\/a><\/p>\n10.1 Adding a Contact Manually<\/b><\/h3>\n
![\"Whatsapp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/1-2.png\")
<\/a><\/p>\n10.2 Importing Contacts in Bulk<\/b><\/h3>\n
![\"Whatsapp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/22-2.png\")
<\/a><\/p>\n11.0 WhatsApp Lists<\/b><\/h2>\n
![\"Contact](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Contact-lsit-settigns.png\")
<\/a><\/p>\n![\"Whatsapp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/111-1.png\")
<\/a><\/p>\n![\"Whatsapp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/1111.png\")
<\/a><\/p>\n
![\"Whatsapp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/2222.png\")
<\/a><\/p>\n![\"Whatsapp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Whatsapp-chat-box-customization-settings.png\")
<\/a><\/p>\n