The Knowband <\/span>PrestaShop WhatsApp CRM Module<\/span><\/a> ties your store directly to the WhatsApp Business API. Order confirmations go out automatically when a purchase is placed. Status change alerts fire when an order ships or is delivered. Your support team chats with customers in real time from the PrestaShop admin. And when you want to run a promotional campaign, you can send an approved marketing template to a segmented contact list on a schedule you control.<\/span><\/p>\n This guide walks through every section of the PrestaShop WhatsApp Integration Module. Whether you are setting it up for the first time or trying to configure a specific feature, every tab and field is documented here, from what is visible in the admin panel.<\/span><\/p>\n Compatible with PrestaShop 1.7.x through 9.x.<\/span><\/p>\n This module works well for:<\/span><\/p>\n Upload fails: <\/b>Your server’s PHP upload limit is probably too low. Ask your host to bump upload_max_filesize and post_max_size to at least 32 MB.<\/span><\/p>\n Module not visible after install: <\/b>Clear the PrestaShop cache under Advanced Parameters, then Performance. Run the Module Manager search again.<\/span><\/p>\n Configuration page looks broken: <\/b>Clear your browser cache and the theme cache under Design, Theme and Logo, then Advanced Settings.<\/span><\/p>\n Once the PrestaShop WhatsApp Integration Module is installed, a dedicated menu section appears in your PrestaShop admin sidebar. Here is what each tab does:<\/span><\/p>\n Start here. Before anything else in the PrestaShop WhatsApp CRM Module works, you need to connect it to the WhatsApp Business API. There are four fields, and all four are required.<\/span><\/p>\n Enable Module: <\/b>The on\/off switch for the whole module. Switch it off, and no messages go out; the chatbox disappears from the storefront.<\/span><\/p>\n Facebook App ID: <\/b>Copy this from your Meta Developer Console. It tells the API which app is making the connection.<\/span><\/p>\n Facebook Access Token: <\/b>This has to be a permanent token, not the temporary one shown during API Setup. To get a permanent token, go to Meta Business Settings, create a System User, assign your app and WABA with full control, and generate a token using these permissions: whatsapp_business_messaging, whatsapp_business_management, and business_management. Paste that token here.<\/span><\/p>\n WhatsApp Business Account ID (WABA ID): <\/b>Found in the Meta Developer Console under your app’s WhatsApp configuration. This is the account ID for your WhatsApp Business Account.<\/span><\/p>\n Phone Number: <\/b>Pick your registered WhatsApp Business number from the dropdown. Every automated and manual message goes out from this number.<\/span><\/p>\n Fill all four fields and click Save. Wrong or missing values show a validation error right away. An expired or invalid access token also triggers an error on save.<\/span><\/p>\n Scroll below the API form, and you will see the Configuration Information panel. It shows two things: a Webhook URL and a Verify Token, both specific to your store.<\/span><\/p>\n Take these over to the Meta Developer Console. Open your app, go to WhatsApp, then Configuration, and paste them into the webhook fields there. Once that is done, the module can receive inbound messages and pick up template approval status changes without you manually refreshing anything.<\/span><\/p>\n If you have not set up the webhook yet, you can still check template statuses by going to Message Templates and clicking Sync Templates. That pulls the latest approval data directly from WhatsApp.<\/span><\/p>\n This tab is where you decide when the PrestaShop WhatsApp CRM Module sends automated messages during the order process.<\/span><\/p>\n Enable New Order Message: <\/b>Turn this on, and the PrestaShop WhatsApp Messenger sends a WhatsApp message to the customer every time a new order is placed on your store.<\/span><\/p>\n Enable Order Status Message: <\/b>Turn this on, and customers get a WhatsApp alert each time their order status changes. A WhatsApp number field also appears on the customer address form so people can add the number where they want updates delivered.<\/span><\/p>\n For each language your store runs, pick the approved Utility template you want to send when an order comes in. The dropdown only shows templates that are categorised as Utility and have been approved by WhatsApp.<\/span><\/p>\n Nothing in the dropdown? Either your templates are still waiting on WhatsApp review, or they are in the Marketing category instead of Utility. Build a Utility template in the Message Templates tab, wait for the approval, then come back here. Click Save once you have made your selections.<\/span><\/p>\n This is where WhatsApp message templates are built and submitted. Every template needs WhatsApp approval before it can be used anywhere in the module. The Knowband PrestaShop WhatsApp CRM Module handles the whole process from submission to tracking inside this tab.<\/span><\/p>\n The table shows all templates connected to your WhatsApp Business Account. Each row has: Template ID, Name, Use Case, Category, Language, Status, and the date it was created. A template can be Pending, Approved, or Rejected.<\/span><\/p>\n Hit Sync Templates any time you want to refresh the approval status straight from WhatsApp. The search fields let you narrow down by name, category, language, or date range.<\/span><\/p>\n Name: <\/b>Lowercase, underscores only. No spaces, no special characters.<\/span><\/p>\n Use of the Template: <\/b>Choose For Orders, For Marketing, or For Customers, depending on where this template will be used.<\/span><\/p>\n Category: <\/b>Choose MARKETING or UTILITY. Templates tied to order notifications must be Utility. If the body reads like a promo, WhatsApp may move it to Marketing on its own.<\/span><\/p>\n Language Code: <\/b>Pick the language this template is written in. If your store has multiple languages, build one template per language.<\/span><\/p>\n Header Type: <\/b>Optional field. Leave it as No Header or pick Text, Image, Video, or Document if you want something at the top.<\/span><\/p>\n Body: <\/b>The main text of the message. Bold, italic, and strikethrough formatting is available through the B, I, and strikethrough buttons. Click Insert Variable to pull in things like the customer name, order ID, or order total. The Body Preview below the editor shows how the final message will look.<\/span><\/p>\n Footer: <\/b>Optional. Text that appears below the body is rendered smaller.<\/span><\/p>\n Enable Button: <\/b>Turn this on to add a button to the message. Fill in the Button Text and the Button URL.<\/span><\/p>\n Click Save when you are done. WhatsApp receives the template for review. Approvals usually come through within a few minutes, though some templates take a few hours. Once approved, the template is available in Order Settings, Order Status Templates, and the CRM template picker.<\/span><\/p>\n Every order status in PrestaShop can be mapped to a specific Utility template here. When an order reaches a status that has a template assigned, the PrestaShop WhatsApp Messenger sends that template to the customer as a WhatsApp order notification.<\/span><\/p>\n The full list of order statuses appears in the table: Awaiting check payment, Payment accepted, Processing in progress, Shipped, Delivered, Canceled, Refunded, and the rest. Each row shows whether notifications are Enabled or Disabled, and which template is currently assigned.<\/span><\/p>\n Click Edit on any row. Flip the Enable WhatsApp Notification toggle to Enabled, pick an approved Utility template from the dropdown for each store language, and save. The row updates to reflect the change right away.<\/span><\/p>\n The CRM tab is the messaging center for this PrestaShop WhatsApp chat addon. All your contacts appear in a sidebar on the left. Clicking one opens the full conversation on the right.<\/span><\/p>\n At the bottom of the conversation, there are two tabs: Message and Template. The message is for free-text replies, but that only works inside the 24-hour window that opens when a customer sends you something first. Once that window closes, use the Template tab to send an approved marketing template that works at any time.<\/span><\/p>\n Every automated order notification the module sends also shows up in the CRM thread. Your support team can see exactly what a customer received and when, which makes it easier to respond in context.<\/span><\/p>\n The Promotions tab is where you put together WhatsApp marketing campaigns. Pick a contact list, pick a template, set a time, and the module takes care of sending it.<\/span><\/p>\n Promotion Name: <\/b>An internal name you will recognise. It does not appear in the message.<\/span><\/p>\n Target List: <\/b>Select one of your WhatsApp Lists from the dropdown. Every contact on that list gets the message.<\/span><\/p>\n WhatsApp Template: <\/b>Select a Marketing category template. Only approved Marketing templates show up here.<\/span><\/p>\n Schedule For: <\/b>Pick a date and time in the future. Past timestamps are not accepted. Leave the field empty if you want it to send on the next CRON run.<\/span><\/p>\n Click Save. The campaign shows as scheduled in the list. For it to send automatically, the CRON command shown at the top of the Promotions page needs to be added to your server. It runs every minute and picks up any campaigns whose scheduled time has passed.<\/span><\/p>\n Once a campaign finishes running, the Sent and Failed counts fill in. The WhatsApp Business API bills per message, so it is worth running a small test batch of 10 to 20 contacts before sending to your full list.<\/span><\/p>\n Lists are named groups of contacts. A promotion targets one list at a time. Click Add new list, give it a name, and save it. That is the whole process. You can mark one list as the Default if you want new contacts added to it automatically.<\/span><\/p>\n Contacts get assigned to lists from the WhatsApp Contacts tab. One contact can be on as many lists as you need.<\/span><\/p>\n Every phone number you want to message through the module lives here. Each contact has a number, a name, and the option to link to a PrestaShop customer account.<\/span><\/p>\n Phone Number: <\/b>Country code first, no leading zero, no spaces, no dashes or plus signs (for example, 91xxxxxxxxxx for an Indian number).<\/span><\/p>\n Name: <\/b>The display name for this contact.<\/span><\/p>\n Select PrestaShop Customer: <\/b>Search for an existing customer account to link this contact to. Leave it blank if this is a standalone contact with no store account.<\/span><\/p>\n WhatsApp Lists: <\/b>Pick one or more lists to add this contact to. Multi-select works here.<\/span><\/p>\n Click Save to add the contact.<\/span><\/p>\n Click Download Template to grab the CSV format. Add your contacts, then come back and click Import Contacts to upload the file. If a number already exists in the module, that record gets updated. New numbers get added fresh. Export to Excel and Export to CSV are both available if you need to pull the full contact list.<\/span><\/p>\n1.1 Who Is This Module For<\/b><\/h3>\n
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2.0 Installation Guide of the\u00a0 PrestaShop WhatsApp CRM Module<\/b><\/h2>\n
2.1 System Requirements<\/b><\/h3>\n
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2.2 Installing the PrestaShop WhatsApp Module<\/b><\/h3>\n
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2.3 Common Installation Issues<\/b><\/h3>\n
3.0 Admin Panel Overview of the PrestaShop WhatsApp CRM Module<\/b><\/h2>\n
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4.0 Module\/API Settings<\/b><\/h2>\n
![\"Admin](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/general-settings-1.png\")
<\/a><\/p>\n4.1 WhatsApp API Settings<\/b><\/h3>\n
4.2 Webhook Setup<\/b><\/h3>\n
![\"\"](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Webhook-token-settings.png\")
<\/a><\/p>\n5.0 Order Settings<\/b><\/h2>\n
![\"Order](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Order-Settings-of-the-PrestaShop-Whatsapp-CRM-Module.png\")
<\/a><\/p>\n5.1 WhatsApp Order Settings<\/b><\/h3>\n
5.2 New Order Message Templates<\/b><\/h3>\n
6.0 Message Templates<\/b><\/h2>\n
6.1 Templates List<\/b><\/h3>\n
![\"Overview](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Overview-of-the-message-template-settings.png\")
<\/a><\/p>\n6.2 Creating a New Template<\/b><\/h3>\n
![\"Message](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Message-template-customization-settings-of-the-PrestaShop-WhatsApp-CRM-Module.png\")
<\/a><\/p>\n7.0 Order Status Templates<\/b>
![\"Order](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Order-template-settings.png\")
<\/a><\/h2>\n![\"How](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/How-to-map-a-message-template-with-an-order-template-on-the-opder-status-template-settings.png\")
<\/a><\/p>\n8.0 CRM: Live Two-Way Chat<\/b>
![\"Whatsapp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Whatsapp-CRM-settings-of-the-Prestashop-Whatsapp-CRM-Module.png\")
<\/a><\/h2>\n9.0 Promotions<\/b><\/h2>\n
![\"Promotions](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Promotions-setting-under-the-PrestaShop-Live-Chat-module.png\")
<\/a><\/p>\n9.1 Creating a Promotion<\/b><\/h3>\n
![\"Promotions](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Promotions-setting-under-the-PrestaShop-Live-Chat-Addon.png\")
<\/a><\/p>\n10.0 WhatsApp Lists<\/b>
![\"WhatsApp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/WhatsApp-list-settings.png\")
<\/a><\/h2>\n![\"WhatsApp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/WhatsApp-List-Name-settings.png\")
<\/a><\/p>\n![\"Whatsapp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Whatsapp-list-available-and-existing-contact-list.png\")
<\/a><\/p>\n11.0 WhatsApp Contacts<\/b>
![\"Whatsapp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Whatsapp-contaxt-settings-of-the-prestashop-whatsapp-crm-module.png\")
<\/a><\/h2>\n11.1 Adding a Contact Manually<\/b><\/h3>\n
![\"Whatsapp](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Whatsapp-Contact-creation-in-module.png\")
<\/a><\/p>\n11.2 Importing Contacts in Bulk<\/b><\/h3>\n
12.0 Chatbox Settings<\/b>
![\"Chatbox](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Chatbox-Customization-settings.png\")
<\/a><\/h2>\n
![\"Chatbox](\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2026\/06\/Chatbox-frontend-view.png\")
<\/a><\/p>\n