{"id":817937,"date":"2022-09-07T10:41:22","date_gmt":"2022-09-07T10:41:22","guid":{"rendered":"https:\/\/www.knowband.com\/blog\/?p=817925\/"},"modified":"2022-09-07T10:41:22","modified_gmt":"2022-09-07T10:41:22","slug":"como-solicitar-reembolso-para-compra-na-apple-app-store","status":"publish","type":"post","link":"https:\/\/www.knowband.com\/blog\/pt-br\/comercio-eletronico\/como-solicitar-reembolso-para-compra-na-apple-app-store\/","title":{"rendered":"Como solicitar reembolso para compra na Apple App Store?"},"content":{"rendered":"<p><html lang=\"pt\"><head><meta charset=\"utf-8\"><\/head><body><span style=\"font-weight: 400;\">Voc\u00ea pode usar seu iPhone, iPad, Mac ou qualquer navegador online para solicitar o reembolso de uma compra da Apple. A Apple oferece reembolsos para compras compradas na App Store ou iTunes, como qualquer outro comerciante online. Voc\u00ea deve fornecer uma boa justificativa para a solicita\u00e7\u00e3o de reembolso para sua aprova\u00e7\u00e3o. A Apple negar\u00e1 o acesso ao produto ou servi\u00e7o para o qual voc\u00ea est\u00e1 solicitando um reembolso. Voc\u00ea pode usar seu iPhone, iPad, Mac ou qualquer navegador online para solicitar o reembolso de uma compra na Apple.\ufffd<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No seu iPhone, iPad, Mac ou por meio de um navegador em um PC com Windows, solicitar um reembolso \u00e9 simples, mas n\u00e3o fica claro por onde come\u00e7ar. Neste artigo, mostraremos o processo passo a passo para solicitar um reembolso da Apple App Store.<\/span><\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2022\/09\/How-to-get-an.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-817928\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2022\/09\/How-to-get-an.png\" alt=\"Como obter um reembolso do iPhone ou iPad da Apple?\" width=\"760\" height=\"300\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2022\/09\/How-to-get-an.png 760w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2022\/09\/How-to-get-an-300x118.png 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/a><\/p>\n<h2><b>Como obter um reembolso do iPhone ou iPad da Apple?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Independentemente de voc\u00ea estar usando um iPhone, iPad, Mac ou PC com Windows, o procedimento para solicitar um reembolso em uma compra de aplicativo \u00e9 praticamente o mesmo. Esses detalhes s\u00e3o acess\u00edveis com um iPhone ou iPad.<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Inicie a App Store do seu iPhone ou iPad primeiro.<\/span><\/li>\n<\/ol>\n<ol start=\"2\">\n<li><span style=\"font-weight: 400;\"> Toque no sinal da conta na parte superior do canto direito.<\/span><\/li>\n<\/ol>\n<ol start=\"3\">\n<li><span style=\"font-weight: 400;\"> Na guia Conta, selecione Comprado. Se voc\u00ea for um membro do plano familiar, selecione tamb\u00e9m Minhas compras.<\/span><\/li>\n<\/ol>\n<ol start=\"4\">\n<li><span style=\"font-weight: 400;\"> Localize o item para o qual deseja um reembolso e toque nele.<\/span><\/li>\n<\/ol>\n<ol start=\"5\">\n<li><span style=\"font-weight: 400;\"> Clique em Relatar um problema na parte inferior da p\u00e1gina. Seu ID Apple ser\u00e1 necess\u00e1rio para fazer login.<\/span><\/li>\n<\/ol>\n<ol start=\"6\">\n<li><span style=\"font-weight: 400;\"> Em O que podemos fazer para ajud\u00e1-lo? , toque em Desejo&#8230; e selecione Solicitar reembolso.<\/span><\/li>\n<\/ol>\n<ol start=\"7\">\n<li><span style=\"font-weight: 400;\"> Toque em Selecione a explica\u00e7\u00e3o para o reembolso e forne\u00e7a mais informa\u00e7\u00f5es.<\/span><\/li>\n<\/ol>\n<ol start=\"8\">\n<li><span style=\"font-weight: 400;\"> Selecione Avan\u00e7ar e conclua o envio.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">A Apple pode levar alguns dias para examinar sua solicita\u00e7\u00e3o e decidir se concede (ou nega) o reembolso.<\/span><\/p>\n<blockquote><p>Leia tamb\u00e9m:\ufffd<a href=\"https:\/\/www.knowband.com\/blog\/mobile-app\/how-to-get-refund-for-your-apple-app-store-purchase\/\">Como obter o reembolso da sua compra na Apple App Store?<\/a><\/p><\/blockquote>\n<h2><b>Como devolver algo para a Apple online?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Voc\u00ea deve usar um navegador da Web para solicitar o reembolso de qualquer tipo de compra de m\u00eddia, como uma m\u00fasica ou um filme. As solicita\u00e7\u00f5es de reembolso de aplicativos tamb\u00e9m s\u00e3o poss\u00edveis online.<\/span><\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2022\/09\/How-to-return-something-to-Apple-online.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-817930\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2022\/09\/How-to-return-something-to-Apple-online.png\" alt=\"Como devolver algo para a Apple online?\" width=\"722\" height=\"610\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2022\/09\/How-to-return-something-to-Apple-online.png 722w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2022\/09\/How-to-return-something-to-Apple-online-300x253.png 300w\" sizes=\"auto, (max-width: 722px) 100vw, 722px\" \/><\/a><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Inicie um navegador da Web e v\u00e1 para a p\u00e1gina Relatar um problema.<\/span><\/li>\n<\/ol>\n<ol start=\"2\">\n<li><span style=\"font-weight: 400;\"> Selecione Desejo em Em que podemos ajud\u00e1-lo? e, em seguida, selecione Solicitar um reembolso.<\/span><\/li>\n<\/ol>\n<ol start=\"3\">\n<li><span style=\"font-weight: 400;\"> Selecione a justificativa para o reembolso clicando em Fale mais&#8230;<\/span><\/li>\n<\/ol>\n<ol start=\"4\">\n<li><span style=\"font-weight: 400;\"> Pressione Avan\u00e7ar.<\/span><\/li>\n<\/ol>\n<ol start=\"5\">\n<li><span style=\"font-weight: 400;\"> Escolha o produto para o qual deseja um reembolso e clique em Enviar na parte superior da p\u00e1gina.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">A Apple precisa de alguns dias para considerar ou negar sua solicita\u00e7\u00e3o de reembolso.<\/span><\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2022\/09\/How-to-request-a-Mac-refund-from-Apple.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-817929\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2022\/09\/How-to-request-a-Mac-refund-from-Apple.png\" alt=\"Como solicitar um reembolso do Mac da Apple?\" width=\"760\" height=\"300\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2022\/09\/How-to-request-a-Mac-refund-from-Apple.png 760w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2022\/09\/How-to-request-a-Mac-refund-from-Apple-300x118.png 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/a><\/p>\n<h2><b>Como solicitar um reembolso do Mac da Apple?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Em um Mac, o procedimento para solicitar um reembolso da Apple por um aplicativo \u00e9 bastante semelhante ao que \u00e9 feito em um iPhone ou iPad.<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Abra a Mac App Store e clique no s\u00edmbolo da conta no canto inferior esquerdo.<\/span><\/li>\n<\/ol>\n<ol start=\"2\">\n<li><span style=\"font-weight: 400;\"> Clique no item para o qual deseja um reembolso na p\u00e1gina Conta.<\/span><\/li>\n<\/ol>\n<ol start=\"3\">\n<li><span style=\"font-weight: 400;\"> Localize o link Relatar um problema na parte inferior da p\u00e1gina. Seu ID Apple ser\u00e1 necess\u00e1rio para fazer login.<\/span><\/li>\n<\/ol>\n<ol start=\"4\">\n<li><span style=\"font-weight: 400;\"> Em O que podemos fazer para ajud\u00e1-lo? toque em Desejo&#8230; e selecione Solicitar reembolso.<\/span><\/li>\n<\/ol>\n<ol start=\"5\">\n<li><span style=\"font-weight: 400;\"> Selecione a justificativa para o reembolso clicando em Fale mais&#8230;<\/span><\/li>\n<\/ol>\n<ol start=\"6\">\n<li><span style=\"font-weight: 400;\"> Pressione Avan\u00e7ar.<\/span><\/li>\n<\/ol>\n<ol start=\"7\">\n<li><span style=\"font-weight: 400;\"> Pressione Enviar no canto superior direito da tela.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Se voc\u00ea enfrentar alguma dificuldade ou problema com qualquer um dos processos acima, entre em contato com nossa equipe em www.knowband.com. Ficaremos felizes em ajud\u00e1-lo com o mesmo. Al\u00e9m disso, se voc\u00ea precisar de algum suporte com nossos m\u00f3dulos ou precisar modificar seu neg\u00f3cio online, entre em contato conosco em\ufffd<\/span><a href=\"mailto:support@knowband.com\"><span style=\"font-weight: 400;\">support@knowband.com<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p>A banda de conhecimento tamb\u00e9m oferece <a href=\"https:\/\/www.knowband.com\/mobile-app\/\">Desenvolvimento de aplicativos Android e iOS<\/a> para lojas de eCommerce CMS como Prestashop, Opencart, Magento, Magento 2 e Woocommerce. Saiba mais sobre isso aqui:<br \/>\n<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/W5A2qMachUw\" width=\"660\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voc\u00ea pode usar seu iPhone, iPad, Mac ou qualquer navegador online para solicitar o reembolso de uma compra da Apple. A Apple oferece reembolsos para compras compradas na App Store ou iTunes, como qualquer outro comerciante online. Voc\u00ea deve fornecer uma boa justificativa para a solicita\u00e7\u00e3o de reembolso para sua aprova\u00e7\u00e3o. A Apple negar\u00e1 o [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":817927,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kbui_enabled":"","footnotes":""},"categories":[3232],"tags":[29613,29618,29617,29614,29616,29615],"class_list":["post-817937","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comercio-eletronico","tag-assinatura-de-reembolso-da-apple","tag-o-que-dizer-para-obter-um-reembolso-da-apple","tag-quanto-tempo-demora-o-reembolso-da-apple","tag-reembolso-de-compra-no-aplicativo-da-apple","tag-reportar-problema-ma","tag-status-de-reembolso-da-ma"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como solicitar reembolso para compra na Apple App Store? - Knowband Blog | Ecommerce Modules<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knowband.com\/blog\/pt-br\/comercio-eletronico\/como-solicitar-reembolso-para-compra-na-apple-app-store\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como solicitar reembolso para compra na Apple App Store? - Knowband Blog | Ecommerce Modules\" \/>\n<meta property=\"og:description\" content=\"Voc\u00ea pode usar seu iPhone, iPad, Mac ou qualquer navegador online para solicitar o reembolso de uma compra da Apple. A Apple oferece reembolsos para compras compradas na App Store ou iTunes, como qualquer outro comerciante online. Voc\u00ea deve fornecer uma boa justificativa para a solicita\u00e7\u00e3o de reembolso para sua aprova\u00e7\u00e3o. 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