{"id":19912,"date":"2017-08-23T12:17:03","date_gmt":"2017-08-23T12:17:03","guid":{"rendered":"https:\/\/www.knowband.com\/blog\/?p=8022\/"},"modified":"2017-10-12T22:38:04","modified_gmt":"2017-10-12T13:08:04","slug":"mondial-relay-amplifique-a-satisfa%c3%a7%c3%a3o-do-cliente-com-a-op%c3%a7%c3%a3o-proactive-package-tracking","status":"publish","type":"post","link":"https:\/\/www.knowband.com\/blog\/pt-br\/comercio-eletronico\/mondial-relay-amplifique-a-satisfa%c3%a7%c3%a3o-do-cliente-com-a-op%c3%a7%c3%a3o-proactive-package-tracking\/","title":{"rendered":"Mondial Relay: Amplifique a satisfa\u00e7\u00e3o do cliente com a op\u00e7\u00e3o Proactive Package Tracking"},"content":{"rendered":"

Reduzindo o custo de transporte<\/a> s\u00e3o alguns dos principais focos dos profissionais de neg\u00f3cios de eCommerce para impulsionar as vendas. No entanto, existem muitos outros fatores que contribuem para isso. A op\u00e7\u00e3o de rastreamento de entrega \u00e9 uma delas. De acordo com o resultado de um pesquisa feita em consumidores 1600<\/a>79% dos entrevistados consideraram a capacidade de rastrear remessas por meio de um computador pessoal ou dispositivo m\u00f3vel como o recurso mais importante. A op\u00e7\u00e3o de rastreamento proativo n\u00e3o \u00e9 apenas ben\u00e9fica para proporcionar uma melhor experi\u00eancia on-line aos clientes, mas \u00e9 at\u00e9 uma ferramenta favor\u00e1vel para os comerciantes on-line a longo prazo.<\/p>\n

Listados abaixo est\u00e3o alguns dos benef\u00edcios da ferramenta de rastreamento de embalagem para os comerciantes on-line.<\/p>\n

    \n
  1. A ferramenta de rastreamento incentiva seus clientes a voltarem ao seu site e at\u00e9 mesmo lhes d\u00e1 um motivo para ficar mais tempo. Isso acaba aumentando as chances de compras adicionais ou vendas cruzadas.<\/li>\n
  2. Na pesquisa mencionada acima, 45% dos entrevistados disseram que o bate-papo ou a mensagem instant\u00e2nea do atendimento ao cliente on-line \u00e9 uma instala\u00e7\u00e3o importante que eles aguardam ansiosamente enquanto fazem compras on-line. A ferramenta de rastreamento on-line, portanto, \u00e9 uma maneira f\u00e1cil de reduzir as chamadas dispendiosas de clientes que perguntam sobre o status de seu pedido. Al\u00e9m disso, permite uma grande redu\u00e7\u00e3o de custos, reduzindo o envolvimento do suporte ao cliente.<\/li>\n
  3. Para rastrear o pacote, os consumidores precisam confirmar seu ID de rastreamento. Conforme mostrado na imagem abaixo, a ferramenta fornece uma vis\u00e3o do status do produto para cada dia.<\/li>\n
  4. Como os clientes podem acompanhar o pacote desde o in\u00edcio at\u00e9 o momento em que chegam \u00e0 sua porta, isso faz com que sua empresa pare\u00e7a confi\u00e1vel e confi\u00e1vel.<\/li>\n
  5. A transpar\u00eancia de todo o processo oferece a t\u00e3o necess\u00e1ria paz de esp\u00edrito e oferece a satisfa\u00e7\u00e3o do cliente. N\u00e3o apenas isso, ele cria novas oportunidades para engajar os clientes por um per\u00edodo maior de tempo e promover novas ofertas e convites para m\u00eddias sociais.<\/li>\n<\/ol>\n

    \u00c0 medida que a face do eCommerce e a mentalidade dos consumidores est\u00e3o mudando, a Mondial Relay oferece uma solu\u00e7\u00e3o de entrega sob medida para atender \u00e0s necessidades de compradores on-line e tamb\u00e9m de traders. A Mondial Relay tem trabalhado para a ind\u00fastria h\u00e1 mais de 20 anos e \u00e9 um dos pioneiros no campo. N\u00e3o se preocupa apenas em melhorar a experi\u00eancia do usu\u00e1rio. O Mondial Relay reduz at\u00e9 os custos gerais de envio. A facilidade de enviar ou receber o pacote, a notifica\u00e7\u00e3o em tempo real e o rastreamento rigoroso, tudo tem como objetivo melhorar a interface do usu\u00e1rio.<\/p>\n

    Aqui est\u00e3o alguns dos recursos oferecidos pelo Mondial Relay.<\/p>\n

      \n
    1. A solu\u00e7\u00e3o de TI pode se adaptar ao seu m\u00f3dulo de neg\u00f3cios sem esfor\u00e7o. N\u00e3o importa qual loja de com\u00e9rcio eletr\u00f4nico voc\u00ea possui, essa solu\u00e7\u00e3o pode se misturar a ela. Direito de Prestashop para Magento e dono de loja de OpenCart, qualquer um pode se tornar um Revezamento.<\/li>\n
    2. A solu\u00e7\u00e3o oferece total rastreabilidade aos usu\u00e1rios finais. Desde o momento em que o pedido \u00e9 feito at\u00e9 o momento em que o recebimento do pacote \u00e9 recebido pelo cliente, o Mondial Relay fornece uma plataforma para rastrear o pacote.<\/li>\n
    3. N\u00e3o apenas a op\u00e7\u00e3o de rastreamento, garante at\u00e9 mesmo a seguran\u00e7a da entrega. A entrega manual contra assinatura e verifica\u00e7\u00e3o do documento de identidade \u00e9 assegurada. No entanto, a Mondial Relay n\u00e3o lida com produtos perec\u00edveis que exigem embalagens com temperatura controlada.<\/li>\n
    4. A solu\u00e7\u00e3o de TI integra uma extranet dedicada para rastrear solicita\u00e7\u00f5es dos consumidores e gerenciar as remessas. O pacote pode ser rastreado on-line 24×7. A transpar\u00eancia em todo o processo de entrega garante a melhor experi\u00eancia do usu\u00e1rio.<\/li>\n
    5. Os clientes s\u00e3o notificados sobre o status do pacote via SMS e email. O tempo m\u00e9dio de entrega do produto \u00e9 de 3 para 6 dias, mas esse per\u00edodo n\u00e3o \u00e9 garantido. Al\u00e9m disso, a entrega \u00e9 adaptada ao seu pacote. Eles entregam os produtos at\u00e9 o peso de 130kg.<\/li>\n<\/ol>\n

      Acima de tudo, a ferramenta de computador \u00e9 vers\u00e1til e pode ser integrada em qualquer loja de com\u00e9rcio eletr\u00f4nico. As maiores plataformas de e-commerce desenvolveram um m\u00f3dulo para exibir os pontos de retransmiss\u00e3o. Voc\u00ea pode criar suas remessas e imprimir suas etiquetas com um clique. O m\u00f3dulo est\u00e1 dispon\u00edvel nas plataformas: Prestashop, Magento, osCommerce, Oxatis, PowerBlade, Rentashop, Shop Application, Virtuemart e muitas outras plataformas.<\/p>\n

      Conclus\u00e3o<\/h3>\n

      Enquanto o plugins do gerenciador de retorno<\/a> de m\u00f3dulos de verifica\u00e7\u00e3o de uma p\u00e1gina<\/a> s\u00e3o algumas das maneiras pr\u00e1ticas de tornar a experi\u00eancia do usu\u00e1rio at\u00e9 que o pagamento seja feito, uma ferramenta de rastreamento de pacotes \u00e9 uma obriga\u00e7\u00e3o para garantir a satisfa\u00e7\u00e3o do cliente, mesmo ap\u00f3s o fechamento do neg\u00f3cio. Os consumidores conectados exigem op\u00e7\u00f5es e flexibilidade quando recebem seus pedidos on-line. Oferecer uma combina\u00e7\u00e3o de ambos \u00e9 a chave para encontrar a demanda do cliente e garantir a reten\u00e7\u00e3o. Ent\u00e3o, otimize seu modelo de neg\u00f3cios com Mondial Rel\u00e9<\/a> e fornecer boas comunica\u00e7\u00f5es claras em todos os pontos da jornada de compra.<\/p>\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

      Reduzindo o custo de transporte s\u00e3o alguns dos principais focos dos profissionais de neg\u00f3cios de eCommerce para impulsionar as vendas. No entanto, existem muitos outros fatores que contribuem para isso. A op\u00e7\u00e3o de rastreamento de entrega \u00e9 uma delas. De acordo com o resultado de um pesquisa feita em consumidores 160079% dos entrevistados consideraram a […]<\/p>\n","protected":false},"author":2,"featured_media":8030,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kbui_enabled":"","footnotes":""},"categories":[3232],"tags":[666,667],"class_list":["post-19912","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comercio-eletronico","tag-mondial-relay","tag-order-tracking"],"acf":[],"yoast_head":"\nMondial Relay: Amplifique a satisfa\u00e7\u00e3o do cliente com a op\u00e7\u00e3o Proactive Package Tracking - Knowband Blog | Ecommerce Modules<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knowband.com\/blog\/pt-br\/comercio-eletronico\/mondial-relay-amplifique-a-satisfa\u00e7\u00e3o-do-cliente-com-a-op\u00e7\u00e3o-proactive-package-tracking\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mondial Relay: Amplifique a satisfa\u00e7\u00e3o do cliente com a op\u00e7\u00e3o Proactive Package Tracking - Knowband Blog | Ecommerce Modules\" \/>\n<meta property=\"og:description\" content=\"Reduzindo o custo de transporte s\u00e3o alguns dos principais focos dos profissionais de neg\u00f3cios de eCommerce para impulsionar as vendas. No entanto, existem muitos outros fatores que contribuem para isso. A op\u00e7\u00e3o de rastreamento de entrega \u00e9 uma delas. 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