{"id":19768,"date":"2016-12-27T07:06:56","date_gmt":"2016-12-27T07:06:56","guid":{"rendered":"https:\/\/www.knowband.com\/blog\/?p=2511"},"modified":"2022-08-13T12:01:14","modified_gmt":"2021-07-01T13:57:13","slug":"magento-return-manager-extension-manual-do-usu%c3%a1rio","status":"publish","type":"post","link":"https:\/\/www.knowband.com\/blog\/pt-br\/manual-do-usuario\/magento-return-manager-extension-manual-do-usu%c3%a1rio\/","title":{"rendered":"Magento Return Manager Extension &#8211; Manual do Usu\u00e1rio"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h2><strong>Introdu\u00e7\u00e3o de<\/strong><\/h2>\n<h2><strong>1.0 Introdu\u00e7\u00e3o<\/strong><\/h2>\n<p><a href=\"https:\/\/www.knowband.com\/magento-return-manager\" target=\"_blank\">Extens\u00e3o Magento Return Manager<\/a>?by Knowband adds the functionality to manage return requests for any order placed by a customer as well as a guest customer. The Magento order return manager extension adds a link to the front-end through which any customer\/guest customer can apply for return of any product contained in a order placed earlier.<\/p>\n<p>This is a very flexible plugin and the customer can return any product in a order completely or partially, that means the customer can also return half or less quantity of any product in the order.<\/p>\n<p>For a logged in user (if the Magento module is enabled from admin panel) the return manager link appears in Account options list (near the cart link) and in the quick links shown in the footer and opens a page containing the list of all the orders placed by that particular customer and the products that are eligible for return have a link to apply for return. This page also contains history of returns applied by the logged in customer.<\/p>\n<p>In case the user is not logged in the return manager link opens a page containing a form to find any order. After finding a order using the form the order detail appear and the products from that particular order that are eligible for return have a Return button to apply for return. This page also contains history of returns applied by the customer who has placed this particular order.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13674 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture111.png\" alt=\"Magento RMA\" width=\"458\" height=\"310\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture111.png 458w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture111-300x203.png 300w\" sizes=\"auto, (max-width: 458px) 100vw, 458px\" \/><\/p>\n<h3><strong>1.1 Benef\u00edcio do Comerciante<\/strong><\/h3>\n<ul>\n<li>A extens\u00e3o Magento Return Manager fornece uma interface perfeita para o cliente, bem como para o propriet\u00e1rio da loja, para colocar e processar os retornos da maneira mais eficiente poss\u00edvel.<\/li>\n<li>O m\u00f3dulo gerenciador de devolu\u00e7\u00f5es de pedidos Magento permite que o comerciante eletr\u00f4nico adicione ou edite o comprovante de devolu\u00e7\u00e3o na parte de tr\u00e1s do plug-in.<\/li>\n<li>O Magento RMA permite que o administrador da loja selecione e personalize modelos de email de acordo com os requisitos da loja.<\/li>\n<li>A Autoriza\u00e7\u00e3o de Devolu\u00e7\u00e3o de Mercadoria Magento pode negar ou aprovar a solicita\u00e7\u00e3o de devolu\u00e7\u00e3o do cliente conforme seus desejos.<\/li>\n<li>Essa extens\u00e3o do gerenciador de reembolso de pedidos do Magento permite que o comerciante eletr\u00f4nico adicione a pol\u00edtica de devolu\u00e7\u00e3o.<\/li>\n<li>O administrador pode adicionar o motivo de retorno ou editar o motivo de retorno j\u00e1 adicionado.<\/li>\n<li>Essa extens\u00e3o de produto de devolu\u00e7\u00e3o Magento oferece a possibilidade de armazenar o administrador para permitir que os clientes convidados fa\u00e7am uma solicita\u00e7\u00e3o de devolu\u00e7\u00e3o.<\/li>\n<li>O Magento RMA permite que o administrador da loja Magento adicione status de retorno personalizado.<\/li>\n<li>O administrador da loja on-line cria a solicita\u00e7\u00e3o de RMA de retorno no back-end do plug-in.<\/li>\n<li>Este m\u00f3dulo do gerenciador de retorno de pedidos do Magento \u00e9 notificado ao cliente, assim como ao administrador da loja, quando a solicita\u00e7\u00e3o de retorno aprova e retorna o pedido gerado pelo m\u00f3dulo do cliente.<\/li>\n<li>Essa extens\u00e3o do gerenciador de retorno do Magento permite que o comerciante eletr\u00f4nico filtre o cliente na lista de arquivos.<\/li>\n<li>Este Magento RMA sempre armazena o pedido de devolu\u00e7\u00e3o do cliente.<\/li>\n<li>O administrador pode visualizar a solicita\u00e7\u00e3o de devolu\u00e7\u00e3o pendente e ativa do cliente no back-end do plug-in do RMA.<\/li>\n<li>Este pedido de reembolso do Magento ajuda o administrador a melhorar a experi\u00eancia do usu\u00e1rio.<\/li>\n<li>Este m\u00f3dulo Magento RMA \u00e9 compat\u00edvel com lojas multil\u00edng\u00fces.<\/li>\n<li>Esta extens\u00e3o de gerenciador de retorno Magento simples e f\u00e1cil de usar.<\/li>\n<\/ul>\n<h3><strong>1.2 Benef\u00edcio do Cliente:<\/strong><\/h3>\n<ul>\n<li>O cliente pode visualizar o status de retorno e o hist\u00f3rico de retorno de sua conta.<\/li>\n<li>Essa extens\u00e3o de retorno de pedido do Magento permite que os compradores on-line retornem at\u00e9 mesmo um \u00fanico produto ou v\u00e1rios produtos fora do pedido completo.<\/li>\n<li>O cliente pode facilmente aumentar o retorno, reembolso e pedido de substitui\u00e7\u00e3o.<\/li>\n<\/ul>\n<h2><strong>Tecnologia 2.0 para desenvolvimento<\/strong><\/h2>\n<p>Idioma: PHP Frame Work: Magento<\/p>\n<h2><strong>3.0 Guia de Instala\u00e7\u00e3o<\/strong><\/h2>\n<ol>\n<li>Estrutura de pastas da pasta do plug-in do Return Manager.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture1-10.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2541 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture1-10.png\" alt=\"picture1\" width=\"608\" height=\"98\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture1-10.png 608w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture1-10-300x48.png 300w\" sizes=\"auto, (max-width: 608px) 100vw, 608px\" \/><\/a><\/p>\n<p>2. Copie todas as pastas para o diret\u00f3rio raiz do magento e limpe o dinheiro (se ativado). 3. Voc\u00ea poder\u00e1 encontrar a op\u00e7\u00e3o &#8220;RMA&#8221; dentro do &#8220;System&gt; Knowband Extensions&gt; RMA&#8221;.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture2-10.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2540 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture2-10.png\" alt=\"picture2\" width=\"797\" height=\"434\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture2-10.png 1366w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture2-10-300x163.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture2-10-768x418.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture2-10-1024x557.png 1024w\" sizes=\"auto, (max-width: 797px) 100vw, 797px\" \/><\/a><\/p>\n<p>4. Agora voc\u00ea pode configurar o Magento RMA conforme suas necessidades e verificar seu funcionamento no front end no seguinte URL: https:\/\/www.yourstore.com\/rma\/index\/index\/<\/p>\n<h2><strong>4.0 Admin Module<\/strong><\/h2>\n<p>Depois de instalar o plug-in do gerenciador de retorno de pedidos Magento na loja magento, o m\u00f3dulo fornecer\u00e1 as seguintes interfaces dentro do menu &#8220;RMA&#8221;:<\/p>\n<ol>\n<li>Configura\u00e7\u00f5es gerais<\/li>\n<li>Devolu\u00e7\u00e3o<\/li>\n<li>Modelos de e-mail<\/li>\n<li>Pol\u00edticas de devolu\u00e7\u00e3o<\/li>\n<li>Raz\u00f5es de Retorno<\/li>\n<li>Status de retorno<\/li>\n<li>Crie um RMA<\/li>\n<li>Lista de RMA<\/li>\n<li>Retornos ativos<\/li>\n<li>Lista de Arquivos<\/li>\n<li>RMA Messsage<\/li>\n<\/ol>\n<p>Cada interface est\u00e1 na forma de uma guia e cada guia cont\u00e9m algumas configura\u00e7\u00f5es \/ funcionalidades espec\u00edficas que podem ser alteradas de acordo com a necessidade. Cada guia \u00e9 explicada abaixo.<\/p>\n<h3>Configura\u00e7\u00f5es gerais do 4.1<\/h3>\n<p>Depois de clicar na guia RMA, o sistema abrir\u00e1 as guias de configura\u00e7\u00f5es gerais por padr\u00e3o, conforme mostrado na tela abaixo:<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture3-11.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2539 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture3-11.png\" alt=\"picture3\" width=\"827\" height=\"297\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture3-11.png 1137w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture3-11-300x108.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture3-11-768x276.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture3-11-1024x367.png 1024w\" sizes=\"auto, (max-width: 827px) 100vw, 827px\" \/><\/a><\/p>\n<p>Inicialmente os campos no formul\u00e1rio acima j\u00e1 estar\u00e3o preenchidos com seus valores padr\u00e3o.<\/p>\n<ol>\n<li><strong>Habilitar desabilitar<\/strong>: Inicialmente, isso ser\u00e1 &#8220;OFF&#8221;. O administrador da loja pode ativar \/ desativar o plug-in ativando \/ desativando essa configura\u00e7\u00e3o.<\/li>\n<li><strong>Permitir RMA de convidado: <\/strong>Este menu suspenso cont\u00e9m op\u00e7\u00f5es &#8220;Sim&#8221; e &#8220;N\u00e3o&#8221;. Defina isso como &#8220;Sim&#8221; para ativar o recurso de retorno para os usu\u00e1rios que tamb\u00e9m n\u00e3o est\u00e3o conectados.<\/li>\n<li><strong>Extens\u00f5es de arquivos permitidas<\/strong>: Essa op\u00e7\u00e3o aceita as extens\u00f5es de arquivo separadas por v\u00edrgula (,) (sem espa\u00e7o) que podem ser carregadas quando o cliente faz upload do arquivo relacionado \u00e0 solicita\u00e7\u00e3o de retorno.<\/li>\n<li><strong>Tamanho M\u00e1ximo de Anexo<\/strong>: Neste campo Magento Return Merchandise Authorization permite que o e-merchnt para adicionar o tamanho m\u00e1ximo de arquivo permitido \u00e9 aceito. O tamanho do arquivo ser\u00e1 em KB. Por exemplo, para permitir arquivos at\u00e9 1MB, defina este campo como 1024.<\/li>\n<li><strong>Incluir jQuery<\/strong>: Se o m\u00f3dulo RMA n\u00e3o funcionar nas vers\u00f5es Magento inferiores a 1.9, ent\u00e3o ligue esta op\u00e7\u00e3o.<\/li>\n<\/ol>\n<p>Para salvar as configura\u00e7\u00f5es, clique no bot\u00e3o &#8220;Salvar&#8221; mostrado na \u00e1rea superior direita. Todas as configura\u00e7\u00f5es salvar as altera\u00e7\u00f5es s\u00e3o ver no front-end da extens\u00e3o de produto de retorno Magento<\/p>\n<h4><strong>4.1.1 Como habilitar o plugin?<\/strong><\/h4>\n<p>Painel 1.Admin -&gt; Sistema -&gt; Extens\u00f5es do Knowband -&gt; RMA 2.Navegue para a guia &#8216;Return Policies&#8217;. 3.Ativar o interruptor para a configura\u00e7\u00e3o &#8220;Ativar \/ Desativar&#8221; nesta guia. 4. Salve as configura\u00e7\u00f5es usando o bot\u00e3o &#8216;Salvar&#8217; para atualizar as configura\u00e7\u00f5es. 5.O m\u00f3dulo est\u00e1 agora ativado, voc\u00ea pode verificar o mesmo no menu de cabe\u00e7alho front-end.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13675 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Magento-RMA1.png\" alt=\"Magento RMA\" width=\"485\" height=\"312\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Magento-RMA1.png 485w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Magento-RMA1-300x193.png 300w\" sizes=\"auto, (max-width: 485px) 100vw, 485px\" \/><\/p>\n<h3><strong>Deslizamento de devolu\u00e7\u00e3o 4.2<\/strong><\/h3>\n<p>Nesta guia, o administrador pode alterar as configura\u00e7\u00f5es e o conte\u00fado do boleto de retorno. Este boletim de devolu\u00e7\u00e3o \u00e9 gerado automaticamente quando o administrador aprova qualquer solicita\u00e7\u00e3o de retorno (se o recurso estiver habilitado). O comprovante de devolu\u00e7\u00e3o \u00e9 gerado no formato &#8216;.pdf&#8217; e o link \u00e9 enviado ao cliente pelo correio para Notifica\u00e7\u00e3o de aprova\u00e7\u00e3o de solicita\u00e7\u00e3o de devolu\u00e7\u00e3o.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture4-11.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2538 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture4-11.png\" alt=\"picture4\" width=\"839\" height=\"545\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture4-11.png 1137w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture4-11-300x195.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture4-11-768x499.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture4-11-1024x666.png 1024w\" sizes=\"auto, (max-width: 839px) 100vw, 839px\" \/><\/a><\/p>\n<ol>\n<li><strong>Ativar \/ desativar o deslizamento de retorno:<\/strong> Inicialmente, isso ser\u00e1 &#8220;OFF&#8221;. O administrador pode ativar \/ desativar o recurso Retornar ao ligar \/ desligar essa configura\u00e7\u00e3o. Os recibos de retorno s\u00e3o gerados somente quando o recurso \u00e9 ativado.<\/li>\n<li><strong>Endere\u00e7o de devolu\u00e7\u00e3o: <\/strong>Esse endere\u00e7o ser\u00e1 impresso no boletim de devolu\u00e7\u00e3o e tamb\u00e9m ser\u00e1 exibido no formul\u00e1rio de solicita\u00e7\u00e3o de devolu\u00e7\u00e3o.<\/li>\n<li><strong>Diretrizes de retorno: <\/strong>Estas orienta\u00e7\u00f5es ser\u00e3o impressas no boletim de devolu\u00e7\u00e3o.<\/li>\n<\/ol>\n<h3><strong>Pol\u00edticas de retorno 4.3<\/strong><\/h3>\n<p>Nesta aba, o administrador da loja pode adicionar novas pol\u00edticas de devolu\u00e7\u00e3o para o plug-in do gerenciador de retorno do Magento e tamb\u00e9m pode editar ou excluir uma pol\u00edtica de devolu\u00e7\u00e3o existente para o plug-in. H\u00e1 tamb\u00e9m uma op\u00e7\u00e3o para mapear as pol\u00edticas de devolu\u00e7\u00e3o aos produtos.<\/p>\n<p><strong>Nota:<\/strong> Um produto s\u00f3 pode ser mapeado para um m\u00e1ximo de uma pol\u00edtica de devolu\u00e7\u00e3o.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture5-12.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2537 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture5-12.png\" alt=\"picture5\" width=\"915\" height=\"298\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture5-12.png 1137w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture5-12-300x98.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture5-12-768x250.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture5-12-1024x333.png 1024w\" sizes=\"auto, (max-width: 915px) 100vw, 915px\" \/><\/a><\/p>\n<p>Essa guia cont\u00e9m uma lista de pol\u00edticas de devolu\u00e7\u00e3o existentes para o plug-in. O administrador tamb\u00e9m pode criar uma nova pol\u00edtica de devolu\u00e7\u00e3o usando o &#8216; <strong>adicionar Novo<\/strong> &#8216;bot\u00e3o mostrado perto do &#8220;<strong>Economize<\/strong>Depois de clicar no bot\u00e3o Adicionar novo, aparece um pop-up contendo o formul\u00e1rio para criar a pol\u00edtica de devolu\u00e7\u00e3o. O formul\u00e1rio cont\u00e9m v\u00e1rios campos de entrada para inserir os dados da pol\u00edtica, como nome da pol\u00edtica, termos e condi\u00e7\u00f5es da pol\u00edtica e A op\u00e7\u00e3o de escolher os par\u00e2metros, ou seja, Cr\u00e9dito, Devolu\u00e7\u00e3o e Substitui\u00e7\u00e3o, O administrador tamb\u00e9m pode inserir os dias aplic\u00e1veis a esta pol\u00edtica de devolu\u00e7\u00e3o para diferentes op\u00e7\u00f5es, conforme mostrado no formul\u00e1rio abaixo.<\/p>\n<h4><strong>4.3.1 Como adicionar uma pol\u00edtica de devolu\u00e7\u00e3o?<\/strong><\/h4>\n<p>Painel 1.Admin -&gt; Sistema -&gt; Extens\u00f5es do Knowband -&gt; RMA 2.Navegue para a guia &#8216;Return Policies&#8217;. 3.Clique no bot\u00e3o &#8216;Add New&#8217; para adicionar uma pol\u00edtica. Um modal aparecer\u00e1 com o formul\u00e1rio para adicionar a pol\u00edtica.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture6-11.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2536 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture6-11.png\" alt=\"picture6\" width=\"616\" height=\"459\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture6-11.png 750w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture6-11-300x224.png 300w\" sizes=\"auto, (max-width: 616px) 100vw, 616px\" \/><\/a><\/p>\n<p>4.dd os valores no formul\u00e1rio acima conforme suas necessidades. 5.Clique em &#8216;Salvar&#8217; para salvar a pol\u00edtica e ela ser\u00e1 adicionada ao sistema.<\/p>\n<h4><strong>4.3.2 Como editar uma pol\u00edtica de devolu\u00e7\u00e3o?<\/strong><\/h4>\n<p>Painel 1.Admin -&gt; Sistema -&gt; Extens\u00f5es do Knowband -&gt; RMA 2.Navegue para a guia &#8216;Return Policies&#8217;. 3.Clique no bot\u00e3o na frente da respectiva pol\u00edtica para editar a pol\u00edtica. O seguinte modal aparecer\u00e1 contendo um formul\u00e1rio para editar a pol\u00edtica.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13676 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA1.png\" alt=\"Magento RMA\" width=\"585\" height=\"446\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA1.png 585w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA1-300x229.png 300w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/p>\n<p>4.Change os valores no formul\u00e1rio acima conforme suas necessidades. 5.Clique em &#8220;Salvar&#8221; para atualizar a pol\u00edtica.<\/p>\n<h4><strong>4.3.3 Como excluir uma pol\u00edtica de devolu\u00e7\u00e3o?<\/strong><\/h4>\n<p>N\u00e3o h\u00e1 nenhum bot\u00e3o de a\u00e7\u00e3o para excluir uma Pol\u00edtica de Devolu\u00e7\u00e3o adicionada no m\u00f3dulo, mas o recurso de a\u00e7\u00e3o m\u00faltipla da grade Magento Admin pode ser usado para excluir a pol\u00edtica de devolu\u00e7\u00e3o em massa ou uma de cada vez. As etapas para excluir uma pol\u00edtica de devolu\u00e7\u00e3o para categorias s\u00e3o as seguintes: Painel 1.Admin -&gt; Sistema -&gt; Extens\u00f5es de banda de conhecimento -&gt; RMA 2.Navegue para a guia &#8220;Pol\u00edtica de devolu\u00e7\u00e3o&#8221;. 3.Selecione as pol\u00edticas de devolu\u00e7\u00e3o ou de devolu\u00e7\u00e3o a serem exclu\u00eddas usando a caixa de sele\u00e7\u00e3o na frente da respectiva pol\u00edtica de devolu\u00e7\u00e3o.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13678 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA2.png\" alt=\"Magento RMA\" width=\"414\" height=\"292\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA2.png 414w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA2-300x212.png 300w\" sizes=\"auto, (max-width: 414px) 100vw, 414px\" \/><\/p>\n<p>4. Selecione a a\u00e7\u00e3o (ou seja, Excluir) e clique em &#8220;Enviar&#8221; para excluir as pol\u00edticas de devolu\u00e7\u00e3o selecionadas.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13677 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA3.png\" alt=\"Magento RMA\" width=\"353\" height=\"189\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA3.png 353w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA3-300x161.png 300w\" sizes=\"auto, (max-width: 353px) 100vw, 353px\" \/><\/p>\n<h4><strong>4.3.4 Como mapear categorias para uma pol\u00edtica de devolu\u00e7\u00e3o?<\/strong><\/h4>\n<p>No painel de configura\u00e7\u00e3o (guia Pol\u00edticas de retorno), h\u00e1 uma lista de todas as pol\u00edticas de devolu\u00e7\u00e3o no sistema. A lista cont\u00e9m bot\u00f5es de a\u00e7\u00e3o 2, o segundo bot\u00e3o \u00e9 para pol\u00edticas de mapeamento. As etapas para mapear uma pol\u00edtica de devolu\u00e7\u00e3o para categorias s\u00e3o as seguintes: 1. Painel do administrador -&gt; Sistema -&gt; Extens\u00f5es do Knowband -&gt; RMA 2. Navegue at\u00e9 a guia &#8220;Pol\u00edticas de retorno&#8221;. 5.Clique na frente da respectiva pol\u00edtica 6.A modal aparecer\u00e1 com o campo multi-select para selecionar as categorias a serem mapeadas. O modal \u00e9 mostrado da seguinte maneira:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13679 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA5.png\" alt=\"Magento RMA\" width=\"585\" height=\"264\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA5.png 585w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA5-300x135.png 300w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/p>\n<p>7. Selecione as categorias desejadas no campo de sele\u00e7\u00e3o m\u00faltipla para mape\u00e1-las para a pol\u00edtica. 8. Clique em &#8216;Salvar&#8217; para salvar o mapeamento.<\/p>\n<h4><strong>A\u00e7\u00f5es<\/strong><\/h4>\n<p>1. O administrador pode editar qualquer pol\u00edtica usando o primeiro link na coluna A\u00e7\u00e3o da tabela de listagem de pol\u00edticas. Ao clicar neste link, um modal contendo o formul\u00e1rio da pol\u00edtica ser\u00e1 exibido e os dados dessa pol\u00edtica j\u00e1 estar\u00e3o preenchidos nos campos. O administrador pode editar os dados e salvar as altera\u00e7\u00f5es feitas. 2. O segundo link na coluna de a\u00e7\u00f5es \u00e9 para mapear produtos para a pol\u00edtica. Ao clicar neste link, um modal aparecer\u00e1 contendo as op\u00e7\u00f5es para mapear os produtos para aquela pol\u00edtica espec\u00edfica.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture7-10.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2535 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture7-10.png\" alt=\"picture7\" width=\"528\" height=\"474\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture7-10.png 528w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture7-10-300x269.png 300w\" sizes=\"auto, (max-width: 528px) 100vw, 528px\" \/><\/a><\/p>\n<h3><\/h3>\n<h3>4.4 Return Reasons<\/h3>\n<p>Nesta aba, uma lista de raz\u00f5es de retorno aparecer\u00e1 na forma de uma tabela. Por padr\u00e3o, existem raz\u00f5es 2 j\u00e1 adicionadas ao sistema. Na coluna A\u00e7\u00e3o h\u00e1 um link para editar o motivo na frente de cada linha.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture8-9.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2534 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture8-9.png\" alt=\"picture8\" width=\"869\" height=\"296\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture8-9.png 1137w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture8-9-300x102.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture8-9-768x261.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture8-9-1024x349.png 1024w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/a><\/p>\n<h4><strong>4.4.1 Como adicionar um motivo de retorno?<\/strong><\/h4>\n<p>Painel 1.Admin -&gt; Sistema -&gt; Extens\u00f5es do Knowband -&gt; RMA 2.Navegue para o separador &#8216;Return Motive&#8217;. 3.Clique no bot\u00e3o &#8216;Add New&#8217; para adicionar um motivo. Um modal contendo o formul\u00e1rio de raz\u00e3o aparecer\u00e1.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture9-7.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2533 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture9-7.png\" alt=\"picture9\" width=\"746\" height=\"286\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture9-7.png 746w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture9-7-300x115.png 300w\" sizes=\"auto, (max-width: 746px) 100vw, 746px\" \/><br \/>\n<\/a><\/p>\n<p>4.Adicione os valores no formul\u00e1rio acima conforme suas necessidades. 5.Clique em &#8216;Salvar&#8217; para salvar o motivo e ele ser\u00e1 adicionado ao sistema.<\/p>\n<h4><strong>4.4.2 Como editar um motivo de retorno?<\/strong><\/h4>\n<p>Painel 1.Admin -&gt; Sistema -&gt; Extens\u00f5es do Knowband -&gt; RMA 2.Navegue para o separador &#8216;Return Motive&#8217;. 3.Clique no bot\u00e3o na frente do respectivo motivo de retorno para editar o motivo. O seguinte modal aparecer\u00e1 para adicionar \/ editar pol\u00edtica.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13680 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA6.png\" alt=\"Magento RMA\" width=\"585\" height=\"206\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA6.png 585w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA6-300x106.png 300w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/p>\n<p>4.Change os valores no formul\u00e1rio acima conforme suas necessidades. 5.Clique em &#8216;Salvar&#8217; para salvar \/ atualizar o motivo.<\/p>\n<h3><strong>Status de devolu\u00e7\u00e3o 4.5<\/strong><\/h3>\n<p>Essa guia cont\u00e9m uma lista de status de retorno na forma de uma tabela. Por padr\u00e3o, h\u00e1 status 4 j\u00e1 adicionados ao sistema. O administrador pode adicionar mais n\u00fameros de status ao sistema. A guia tamb\u00e9m cont\u00e9m uma op\u00e7\u00e3o para escolher o status padr\u00e3o de qualquer solicita\u00e7\u00e3o de devolu\u00e7\u00e3o. Esse status padr\u00e3o ser\u00e1 atribu\u00eddo a todas as novas solicita\u00e7\u00f5es de devolu\u00e7\u00e3o.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture10-8.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2532 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture10-8.png\" alt=\"picture10\" width=\"776\" height=\"328\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture10-8.png 1137w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture10-8-300x127.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture10-8-768x324.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture10-8-1024x432.png 1024w\" sizes=\"auto, (max-width: 776px) 100vw, 776px\" \/><\/a><\/p>\n<p>Os links abaixo da coluna de a\u00e7\u00e3o na lista de status s\u00e3o para editar os status de retorno existentes.<\/p>\n<h4><strong><b>4.5.1<\/b><\/strong><\/h4>\n<ol>\n<li>Admin<\/li>\n<li>Navegar<\/li>\n<li>Clique<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture11-7.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2531 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture11-7.png\" alt=\"picture11\" width=\"718\" height=\"266\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture11-7.png 718w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture11-7-300x111.png 300w\" sizes=\"auto, (max-width: 718px) 100vw, 718px\" \/><\/a><\/p>\n<p>4.Adicione os valores no formul\u00e1rio acima conforme suas necessidades. 5.Clique em &#8216;Salvar&#8217; para salvar o status.<\/p>\n<h4><strong>4.5.2 Como editar um status de retorno?<\/strong><\/h4>\n<p>Painel 1.Admin -&gt; Sistema -&gt; Extens\u00f5es do Knowband -&gt; RMA 2. Navegue at\u00e9 a guia &#8216;Retornar status&#8217;. 3.Clique no bot\u00e3o na frente do respectivo status de retorno para editar o status. O seguinte modal aparecer\u00e1 para adicionar \/ editar status.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13681 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA7.png\" alt=\"Magento RMA\" width=\"585\" height=\"187\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA7.png 585w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA7-300x96.png 300w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/p>\n<p>4.Change os valores no formul\u00e1rio acima conforme suas necessidades. 5.Clique em &#8216;Salvar&#8217; para atualizar o status.<\/p>\n<h3><strong>4.6 criar um retorno<\/strong><\/h3>\n<p>Essa guia \u00e9 usada para gerar uma solicita\u00e7\u00e3o de retorno do pr\u00f3prio painel de administra\u00e7\u00e3o. A guia cont\u00e9m um formul\u00e1rio atrav\u00e9s do qual o administrador pode encontrar qualquer pedido, basta fornecer o n\u00famero de refer\u00eancia e o e-mail correspondente e, em seguida, solicitar o retorno de acordo.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture12-5.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2530 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture12-5.png\" alt=\"picture12\" width=\"837\" height=\"431\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture12-5.png 1137w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture12-5-300x155.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture12-5-768x396.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture12-5-1024x528.png 1024w\" sizes=\"auto, (max-width: 837px) 100vw, 837px\" \/><\/a><\/p>\n<p><strong>Nota:<\/strong><\/p>\n<ol>\n<li>Qualquer solicita\u00e7\u00e3o de devolu\u00e7\u00e3o, seja ela criada pelo administrador ou pelo cliente, \u00e9 movida para as devolu\u00e7\u00f5es pendentes e o administrador deve aprov\u00e1-la primeiro para alterar ainda mais o status da solicita\u00e7\u00e3o de devolu\u00e7\u00e3o ou para executar qualquer outra a\u00e7\u00e3o.<\/li>\n<li>As encomendas entregues ou conclu\u00eddas s\u00f3 s\u00e3o eleg\u00edveis para devolu\u00e7\u00e3o.<\/li>\n<li>Por padr\u00e3o, o status da solicita\u00e7\u00e3o de retorno \u00e9 definido como status de retorno padr\u00e3o definido pelo administrador na guia &#8220;Status de devolu\u00e7\u00e3o&#8221;.<\/li>\n<\/ol>\n<h4><strong>4.6.1 Como criar uma solicita\u00e7\u00e3o de retorno do painel de administra\u00e7\u00e3o?<\/strong><\/h4>\n<p>No m\u00f3dulo, h\u00e1 uma op\u00e7\u00e3o para criar uma solicita\u00e7\u00e3o de retorno do painel de administra\u00e7\u00e3o tamb\u00e9m. As etapas para o mesmo s\u00e3o as seguintes: Painel 1.Admin -&gt; Sistema -&gt; Extens\u00f5es de banda de conhecimento -&gt; RMA 2.Navegue para a aba &#8216;Criar uma RMA&#8217; 3.Insira o n\u00famero da ordem e e-mail no formul\u00e1rio &#8216;Localizar pedido&#8217; e clique em &#8216; Localize o bot\u00e3o &#8220;Pedido&#8221;. 4.O detalhe do pedido para o respectivo pedido ser\u00e1 exibido contendo a lista de produtos e um bot\u00e3o de retorno na frente de produtos eleg\u00edveis para devolu\u00e7\u00e3o.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13683 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA8.png\" alt=\"Magento RMA\" width=\"584\" height=\"308\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA8.png 584w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA8-300x158.png 300w\" sizes=\"auto, (max-width: 584px) 100vw, 584px\" \/><\/p>\n<p>5.Clique no bot\u00e3o &#8216;Voltar&#8217; na frente do respectivo produto nos detalhes do pedido. 6. Um pop-up aparecer\u00e1 contendo o formul\u00e1rio de retorno, preencha o formul\u00e1rio de acordo<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture13-5.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2529 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture13-5.png\" alt=\"picture13\" width=\"530\" height=\"421\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture13-5.png 790w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture13-5-300x238.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture13-5-768x610.png 768w\" sizes=\"auto, (max-width: 530px) 100vw, 530px\" \/><\/a><\/p>\n<p>7.Clique no bot\u00e3o &#8216;Enviar&#8217; para completar o pedido de devolu\u00e7\u00e3o. 8.A pop-up mostrando a mensagem de sucesso para solicita\u00e7\u00e3o de retorno e outros detalhes aparecer\u00e3o, como mostrado abaixo.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture14-3.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2528 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture14-3.png\" alt=\"picture14\" width=\"614\" height=\"487\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture14-3.png 790w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture14-3-300x238.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture14-3-768x610.png 768w\" sizes=\"auto, (max-width: 614px) 100vw, 614px\" \/><\/a><\/p>\n<h3><strong>4.7 ?Email Templates<\/strong><\/h3>\n<p>Essa guia cont\u00e9m uma interface atrav\u00e9s da qual o administrador pode editar qualquer modelo de email usado neste sistema.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture15-3.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2527 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture15-3.png\" alt=\"picture15\" width=\"893\" height=\"142\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture15-3.png 1371w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture15-3-300x48.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture15-3-768x122.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture15-3-1024x163.png 1024w\" sizes=\"auto, (max-width: 893px) 100vw, 893px\" \/><\/a><\/p>\n<p>Existem modelos de email 6 dispon\u00edveis que s\u00e3o usados por este plug-in:<\/p>\n<p><strong>1. New Return Request Notice (Customer)<\/strong><\/p>\n<p>Esse modelo de correio \u00e9 usado para notificar o cliente sobre a nova solicita\u00e7\u00e3o de devolu\u00e7\u00e3o gerada pelo pr\u00f3prio cliente. O cliente que criou o pedido de devolu\u00e7\u00e3o s\u00f3 receber\u00e1 este email.<\/p>\n<p><strong>2. New Return Request Notice (Admin)<\/strong><\/p>\n<p>Esse modelo de correio \u00e9 usado para notificar o propriet\u00e1rio da loja sobre a nova solicita\u00e7\u00e3o de devolu\u00e7\u00e3o gerada por qualquer cliente.<\/p>\n<p><strong>3. Return Request Approved<\/strong><\/p>\n<p>Esse modelo de correio \u00e9 usado para notificar o cliente sobre a aprova\u00e7\u00e3o da solicita\u00e7\u00e3o de devolu\u00e7\u00e3o criada anteriormente pelo cliente.<\/p>\n<p><strong>4. Return Request Dis-Approved<\/strong><\/p>\n<p>Esse modelo de email \u00e9 usado para notificar o cliente sobre a Desaprova\u00e7\u00e3o da solicita\u00e7\u00e3o de devolu\u00e7\u00e3o criada anteriormente pelo cliente.<\/p>\n<p><strong>5. Return Request Status Change<\/strong><\/p>\n<p>Esse modelo de email \u00e9 usado para notificar o cliente sobre a atualiza\u00e7\u00e3o no status da solicita\u00e7\u00e3o de devolu\u00e7\u00e3o criada anteriormente pelo cliente.<\/p>\n<p><strong>6. Return Request Completed<\/strong><\/p>\n<p>This mail template is used to notify the customer regarding the completion of the Return Request that is created by the customer earlier.<\/p>\n<p>To edit any email template the admin has to choose the desired email template. On doing the same the email template data will appear in a form below, to save the changes made the admin has to click on the &#8216;Save&#8217; button.<\/p>\n<h4><strong>4.7.1 How to Edit an Email Template?<\/strong><\/h4>\n<p>1.Admin panel -&gt; System -&gt; Knowband Extensions -&gt; RMA<br \/>\n2.Navigate to &#8216;Email Templates&#8217; tab.<br \/>\n3.To edit any email template the admin has to choose the desired email template from the &#8216;Select Template&#8217; field.<br \/>\n4.On doing the same the email template data will appear in a form as shown below:<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture16-3.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2526\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture16-3.png\" alt=\"picture16\" width=\"738\" height=\"592\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture16-3.png 1137w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture16-3-300x241.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture16-3-768x616.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture16-3-1024x821.png 1024w\" sizes=\"auto, (max-width: 738px) 100vw, 738px\" \/><\/a><\/p>\n<p>5. To save the changes made click on the &#8216;Save&#8217; button.<\/p>\n<h3><strong>4.8 RMA List<\/strong><\/h3>\n<p>This tab contains a list of all the returns that are pending i.e. are not approved by the admin. The admin has to approve a return request in order to perform several operations on the return request like approve and dis-approve the request or download\/view the file uploaded by the customer.<\/p>\n<p>The admin can approve or deny a return request using the actions available in front of the list.<\/p>\n<p>Admin can also download or view the file uploaded by the customer. View option is only available if the customer has uploaded the file.<\/p>\n<p>Once the admin approves a return request then it is moved to the Active Returns List.<\/p>\n<p>On the other hand if the admin denies a return request that it is removed from the list and this action can not be undone.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture17-3.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2525 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture17-3.png\" alt=\"picture17\" width=\"882\" height=\"295\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture17-3.png 1137w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture17-3-300x100.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture17-3-768x257.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture17-3-1024x342.png 1024w\" sizes=\"auto, (max-width: 882px) 100vw, 882px\" \/><\/a><\/p>\n<h4><strong>4.8.1 How to Approve a RMA?<\/strong><\/h4>\n<p>1.Admin panel -&gt; System -&gt; Knowband Extensions -&gt; RMA<br \/>\n2.Navigate to &#8216;RMA List&#8217; tab.<br \/>\n3.Click on button in front of the respective return request.<br \/>\n4.The return request will be approved and moved to &#8216;Active RMA&#8217; list in Active Returns tab.<\/p>\n<h3><strong>4.9 Active Returns List<\/strong><\/h3>\n<p>This tab contains a list of all the returns that are approved by the admin. The e-merchant can proceed with the return process after approving the return request using this tab. The online retailors can change the status of the return request and can also deny a request form this tab and can archive the request as well.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture18-3.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2524\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture18-3.png\" alt=\"picture18\" width=\"1137\" height=\"267\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture18-3.png 1137w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture18-3-300x70.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture18-3-768x180.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture18-3-1024x240.png 1024w\" sizes=\"auto, (max-width: 1137px) 100vw, 1137px\" \/><\/a><\/p>\n<p>As a\u00e7\u00f5es que podem ser executadas nessa guia para os retornos ativos s\u00e3o:<\/p>\n<ol>\n<li>Negue o pedido de devolu\u00e7\u00e3o.<\/li>\n<li>Change the status of the return request.<\/li>\n<li>Marque a solicita\u00e7\u00e3o de retorno como completa \/ adicionar ao arquivamento.<\/li>\n<\/ol>\n<p>When the store admin marks a return request as complete then it is moved to the archives list.<\/p>\n<h4><strong>4.9.1 How to Reject an RMA?<\/strong><\/h4>\n<p>1.Admin panel -&gt; System -&gt; Knowband Extensions -&gt; RMA<br \/>\n2.Navigate to &#8216;RMA List&#8217; tab or &#8216;Active Returns&#8217; tab.<br \/>\n3.Click on the button in front of the respective return request.<br \/>\n4.The return request will be rejected. Please note that the online shoppers will not be able to apply for return again for the same order item.<\/p>\n<h4><strong>4.9.2 How to Complete an RMA?<\/strong><\/h4>\n<p>After approving a return request (or RMA) the customer is supposed to send the received order item back to the store owner. After receiving the order item successfully admin will take desired actions for that return request.<\/p>\n<p>The return request will me marked as complete when no more actions are needed to be taken from customer\/store owner.<\/p>\n<p>1.Admin panel -&gt; System -&gt; Knowband Extensions -&gt; RMA<br \/>\n2.Navigate to &#8216;Active Returns&#8217; tab.<br \/>\n3.Click on button in front of the respective return request.<br \/>\n4.The return request will be marked as complete and will be moved to the &#8216;Archive List&#8217; in &#8216;Archive List&#8217; tab. Please note that this action cannot be reverted.<\/p>\n<h3><strong>4.10 Archives List<\/strong><\/h3>\n<p>Esta guia cont\u00e9m todas as solicita\u00e7\u00f5es de retorno conclu\u00eddas. A guia tamb\u00e9m cont\u00e9m um formul\u00e1rio atrav\u00e9s do qual o administrador pode filtrar a lista de arquivos.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture19-3.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2523 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture19-3.png\" alt=\"picture19\" width=\"961\" height=\"224\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture19-3.png 1184w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture19-3-300x70.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture19-3-768x179.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture19-3-1024x239.png 1024w\" sizes=\"auto, (max-width: 961px) 100vw, 961px\" \/><\/a><\/p>\n<p>There are options to export the data into CSV file.<\/p>\n<p>Single row can be exported and the whole data can also be exported using mass export option.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture20-2.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2522 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture20-2.png\" alt=\"picture20\" width=\"357\" height=\"225\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture20-2.png 357w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture20-2-300x189.png 300w\" sizes=\"auto, (max-width: 357px) 100vw, 357px\" \/><\/a><\/p>\n<h3>4.11 RMA Message<\/h3>\n<p>Esta guia cont\u00e9m tr\u00eas textareas com editores html. Usando os editores, o administrador pode definir o estilo da mensagem de sucesso a ser mostrada no pop-up sempre que a solicita\u00e7\u00e3o for bem-sucedida.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture21-2.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2521 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture21-2.png\" alt=\"picture21\" width=\"765\" height=\"599\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture21-2.png 1137w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture21-2-300x235.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture21-2-768x602.png 768w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture21-2-1024x802.png 1024w\" sizes=\"auto, (max-width: 765px) 100vw, 765px\" \/><\/a><\/p>\n<p>Existem tr\u00eas mensagens.<\/p>\n<ol>\n<li>cr\u00e9dito<\/li>\n<li>Reembolsar<\/li>\n<li>Substitui\u00e7\u00e3o<\/li>\n<\/ol>\n<h3><strong>M\u00f3dulo 5.0 Front End<\/strong><\/h3>\n<p>After enabling the plugin the front-end user will see a link in the header of the front-end through which the user can navigate to a new page.<\/p>\n<p>The link in the account option of the front-end will appear as follows:<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture22.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2520 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture22.png\" alt=\"picture22\" width=\"445\" height=\"381\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture22.png 445w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture22-300x257.png 300w\" sizes=\"auto, (max-width: 445px) 100vw, 445px\" \/><\/a><\/p>\n<p>The link in the account option of the front-end will appear as follows:<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture23.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2519 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture23.png\" alt=\"picture23\" width=\"264\" height=\"201\" \/><\/a><\/p>\n<p>Quando o cliente clicar nesse link, uma nova p\u00e1gina ser\u00e1 aberta com base no status de login do cliente.<\/p>\n<h4><strong>5.1 How to create return request for guest user from front office?<\/strong><\/h4>\n<p>1. Navigate to the front return page by clicking on the &#8216;Return&#8217; link in header account menu or from the footer (as shown above).<\/p>\n<p><strong>Nota:<\/strong> Customer should not be logged in.<\/p>\n<p>2. The following page will open containing a page to find order details for any order.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture24.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2518 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture24.png\" alt=\"picture24\" width=\"700\" height=\"260\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture24.png 700w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture24-300x111.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>3. Provide the order reference number and the respective email the details of that order will appear including the return history on the basis of the email provided by the customer. The order details will appear as follows:<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture25.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2517 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture25.png\" alt=\"picture25\" width=\"532\" height=\"649\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture25.png 700w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture25-246x300.png 246w\" sizes=\"auto, (max-width: 532px) 100vw, 532px\" \/><\/a><\/p>\n<p>Os produtos eleg\u00edveis para devolu\u00e7\u00e3o nessa ordem espec\u00edfica ter\u00e3o um bot\u00e3o de retorno. Atrav\u00e9s deste bot\u00e3o, o cliente pode solicitar o retorno desse produto em particular.<\/p>\n<p><strong>Nota:<\/strong> The return history on the basis of the email provided by the customer will also appear at the bottom.<\/p>\n<p>4. On clicking on the &#8216;Return&#8217; button a pop-up will appear containing the form for return of that particular order. The form will appear as follows:<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture26.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2516 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture26.png\" alt=\"picture26\" width=\"656\" height=\"453\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture26.png 780w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture26-300x207.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture26-768x531.png 768w\" sizes=\"auto, (max-width: 656px) 100vw, 656px\" \/><\/a><\/p>\n<p>5. Complete the above form and then click on submit to submit the return request.<\/p>\n<p>6. A success popup will appear showing the successful submission of the return request as shown below:<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture27.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2515 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture27.png\" alt=\"picture27\" width=\"559\" height=\"426\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture27.png 780w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture27-300x228.png 300w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture27-768x585.png 768w\" sizes=\"auto, (max-width: 559px) 100vw, 559px\" \/><\/a><\/p>\n<p>7. There is as option to upload files in the success page. From where you can upload file and admin can view\/download that file from aamin panel. File limitations are set from admin panel.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture28.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2514 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture28.png\" alt=\"picture28\" width=\"412\" height=\"186\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture28.png 412w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture28-300x135.png 300w\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" \/><\/a><\/p>\n<h4><strong>5.2 How to create return request for logged in user from front office?<\/strong><\/h4>\n<p>1.Navigate to the front return page by clicking on the &#8216;Return&#8217; link in header account menu or from the footer (as shown in heading 4.0).<\/p>\n<p><strong>Nota:<\/strong> Customer should be logged in.<\/p>\n<p>2.The following page will open containing order details of all the orders placed till date by the current customer.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture29.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2513\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture29.png\" alt=\"picture29\" width=\"527\" height=\"255\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture29.png 700w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture29-300x145.png 300w\" sizes=\"auto, (max-width: 527px) 100vw, 527px\" \/><\/a><\/p>\n<p><strong>Nota:<\/strong> There will be the details of every order. We can expand any of the order division (will have to click where the arrows are pointed). On click the respective order division will be expended.<\/p>\n<p>3. To view all the history of the return requests, user will have to expand the &#8220;Return History&#8221; tab.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture30.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2512\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture30.png\" alt=\"picture30\" width=\"573\" height=\"1468\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture30.png 700w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture30-117x300.png 117w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/Picture30-400x1024.png 400w\" sizes=\"auto, (max-width: 573px) 100vw, 573px\" \/><\/a><\/p>\n<p>4.The products that are eligible for return in that particular order will have a &#8216;Return&#8217; button. Through this button the customer can apply for return of that particular product.<\/p>\n<p>5.On clicking on the &#8216;Return&#8217; button a pop-up will appear containing the form for return of that particular order item. The form will appear as follows:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13685 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/img3.png\" alt=\"Magento RMA\" width=\"582\" height=\"405\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/img3.png 582w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/img3-300x209.png 300w\" sizes=\"auto, (max-width: 582px) 100vw, 582px\" \/><\/p>\n<p>6. Complete the above form and then click on submit to submit the return request.<\/p>\n<p>7. A success popup will appear showing the successful submission of the return request as shown below:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13687 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA8-1.png\" alt=\"Magento RMA\" width=\"503\" height=\"385\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA8-1.png 503w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA8-1-300x230.png 300w\" sizes=\"auto, (max-width: 503px) 100vw, 503px\" \/><br \/>\n8. There is as option to upload files in the success page. From where you can upload file and admin can view\/download that file from admin panel. File limitations are set from admin panel.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13686 size-full\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA10.png\" alt=\"Magento RMA\" width=\"441\" height=\"204\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA10.png 441w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/12\/RMA10-300x139.png 300w\" sizes=\"auto, (max-width: 441px) 100vw, 441px\" \/><\/p>\n<p>You can try Magento Return Manager extension for on your Magento store. KnowBand&#8217;s Magento Return Merchandise Authorization helps you increase customer enagaement to your store &amp; you can easily manage the return request of the product.<\/p>\n<p><strong>Link do M\u00f3dulo:<\/strong><a href=\"https:\/\/www.knowband.com\/magento-return-manager\" target=\"_blank\">https:\/\/www.knowband.com\/magento-return-manager<\/a><\/p>\n<p><strong>Demonstra\u00e7\u00e3o de administrador:<\/strong><a href=\"https:\/\/mademo1.knowband.com\/index.php\/rma\/adminhtml_index\/index\/key\/ac91efaa6d652ee58a922da7896dbb33\/\" target=\"_blank\">https:\/\/mademo1.knowband.com\/index.php\/rma\/adminhtml_index\/index\/key\/ac91efaa6d652ee58a922da7896dbb33\/<\/a><\/p>\n<p><strong>Link de Demonstra\u00e7\u00e3o Frontal:<\/strong>?<a href=\"https:\/\/mademo1.knowband.com\/\" target=\"_blank\">https:\/\/mademo1.knowband.com\/<\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Hist\u00f3rias relacionadas:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.knowband.com\/blog\/magento-blog\/easy-return-management-least-abandoned-carts-boosted-conversion-rate\/\" target=\"_blank\">Gerenciador de devolu\u00e7\u00e3o f\u00e1cil para carrinhos menos abandonados e uma taxa de convers\u00e3o aumentada<\/a><\/li>\n<li><a href=\"https:\/\/www.knowband.com\/blog\/user-manual\/magento-marketplace-return-manager-addon\/\" target=\"_blank\">Addon do Gerenciador de Devolu\u00e7\u00e3o do Magento Marketplace<\/a><\/li>\n<\/ul>\n<p><script type=\"text\/javascript\" src=\"https:\/\/tdns.gtranslate.net\/tdn-bin\/queue.js\"><\/script><\/p>\n<style type=\"text\/css\">#goog-gt-tt {display:none !important;}.goog-te-banner-frame {display:none !important;}.goog-te-menu-value:hover {text-decoration:none !important;}body {top:0 !important;}#gtranslate_element {display:none!important;}<\/style>\n<div id=\"gtranslate_element\"><\/div>\n<p><script type=\"text\/javascript\">\ndocument.cookie = \"googtrans=\/en\/pt; domain=.knowband.com\";\ndocument.cookie = \"googtrans=\/en\/pt\";\nfunction GTranslateElementInit() {new google.translate.TranslateElement({pageLanguage: 'en',layout: google.translate.TranslateElement.InlineLayout.SIMPLE,autoDisplay: false,multilanguagePage: true}, 'gtranslate_element');}\n<\/script><br \/>\n<script type=\"text\/javascript\" src=\"\/\/translate.google.com\/translate_a\/element.js?cb=GTranslateElementInit\"><\/script><!-- Yandex.Metrika counter for GTranslate --><script type=\"text\/javascript\"> (function (d, w, c) { (w[c] = w[c] || []).push(function() { try { w.yaCounter36618640 = new Ya.Metrika({ id:36618640, clickmap:true, trackLinks:true, accurateTrackBounce:true, ut:\"noindex\" }); } catch(e) { } }); var n = d.getElementsByTagName(\"script\")[0], s = d.createElement(\"script\"), f = function () { n.parentNode.insertBefore(s, n); }; s.type = \"text\/javascript\"; s.async = true; s.src = \"https:\/\/mc.yandex.ru\/metrika\/watch.js\"; if (w.opera == \"[object Opera]\") { d.addEventListener(\"DOMContentLoaded\", f, false); } else { f(); } })(document, window, \"yandex_metrika_callbacks\"); <\/script><noscript><\/p>\n<div><img decoding=\"async\" src=\"https:\/\/mc.yandex.ru\/watch\/36618640?ut=noindex\" style=\"position:absolute; left:-9999px;\" alt=\"\" \/><\/div>\n<p><\/noscript><br \/>\n<!-- delivered by GTranslate v4.8.4 in 0.065s visit https:\/\/gtranslate.io --><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Introdu\u00e7\u00e3o de 1.0 Introdu\u00e7\u00e3o Extens\u00e3o Magento Return Manager?by Knowband adds the functionality to manage return requests for any order placed by a customer as well as a guest customer. The Magento order return manager extension adds a link to the front-end through which any customer\/guest customer can apply for return of any product contained [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kbui_enabled":"","footnotes":""},"categories":[3277,3276],"tags":[5301,5304,5300,5298,5302,5299,1529,5303],"class_list":["post-19768","post","type-post","status-publish","format-standard","hentry","category-magento-manual-do-usuario","category-manual-do-usuario","tag-autorizao-de-devoluo-de-mercadoria-magento","tag-cancelar-fim","tag-extenso-de-reembolso-do-pedido-magento","tag-gerenciador-de-devolues-magento","tag-gerenciador-de-retorno-de-ordens-magento","tag-magento-devolve-a-extenso-do-produto","tag-magento-rma","tag-ordem-de-reembolso-magento"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Magento Return Manager Extension - Manual do Usu\u00e1rio - Knowband Blog | Ecommerce Modules<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knowband.com\/blog\/pt-br\/manual-do-usuario\/magento-return-manager-extension-manual-do-usu\u00e1rio\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Magento Return Manager Extension - Manual do Usu\u00e1rio - Knowband Blog | Ecommerce Modules\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Introdu\u00e7\u00e3o de 1.0 Introdu\u00e7\u00e3o Extens\u00e3o Magento Return Manager?by Knowband adds the functionality to manage return requests for any order placed by a customer as well as a guest customer. 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