{"id":19698,"date":"2016-06-22T00:00:00","date_gmt":"2016-06-22T00:00:00","guid":{"rendered":"https:\/\/www.knowband.com\/blog\/?p=1416"},"modified":"2018-03-06T22:55:49","modified_gmt":"2018-03-06T12:25:49","slug":"prestashop-deskoid-module-user-manual","status":"publish","type":"post","link":"https:\/\/www.knowband.com\/blog\/pt-br\/manual-do-usuario\/prestashop-deskoid-module-user-manual\/","title":{"rendered":"Prestashop Deskoid Module &#8211; User Manual"},"content":{"rendered":"<h2>Introdu\u00e7\u00e3o<\/h2>\n<p style=\"text-align: justify;\">O <a href=\"https:\/\/www.knowband.com\/prestashop-deskoid-helpdesk\" target=\"_blank\">M\u00f3dulo de helpdesk Prestashop<\/a> A Knowband atua como um Sistema de Gerenciamento de Ticket para uma determinada loja, facilitando ao comerciante gerenciar o ticket que ser\u00e1 levantado para sua loja pelo cliente.<\/p>\n<p style=\"text-align: justify;\">O m\u00f3dulo helpdesk do cliente Prestashop \u00e9 muito \u00fatil para ambas as extremidades, ou seja, para o comerciante e o cliente, pois permite ao cliente levantar o ticket de uma maneira muito conveniente e, no outro lado, permite que o comerciante gerencie o ticket de uma maneira muito eficiente. Essa extens\u00e3o tamb\u00e9m mostra ao comerciante os detalhes do cliente aqueles que levantaram o ticket em sua loja.<\/p>\n<h4>Etapas para a instala\u00e7\u00e3o de <a href=\"https:\/\/www.knowband.com\/prestashop-deskoid-helpdesk\" target=\"_blank\">M\u00f3dulo de Deskoid Prestashop<\/a> Addon<\/h4>\n<p style=\"text-align: justify;\">Para instalar este addon Prestashop, por favor siga os seguintes passos:<\/p>\n<p style=\"text-align: justify;\">1. Adicione a pasta addon na pasta modules do seu sistema.<\/p>\n<p style=\"text-align: justify;\">2. Depois de adicionar esta pasta addon, o sistema ir\u00e1 listar o addon na p\u00e1gina do m\u00f3dulo na categoria de recursos front office, conforme abaixo:<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/installation-of-deskoid-module.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3913\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/installation-of-deskoid-module.png\" alt=\"instala\u00e7\u00e3o de m\u00f3dulo de mesaide | banda de conhecimento\" width=\"827\" height=\"176\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">3. Clique em instalar para instalar o plugin de helpdesk de desktop Prestashop.<\/p>\n<h4 style=\"text-align: justify;\">M\u00f3dulo de administra\u00e7\u00e3o<\/h4>\n<p style=\"text-align: justify;\">Depois que o m\u00f3dulo Prestashop \u00e9 instalado, uma nova entrada na barra de menu da loja come\u00e7a a aparecer no back-end com o nome DESKOID. Este menu conter\u00e1 um submenu que, al\u00e9m disso, conter\u00e1 as seguintes op\u00e7\u00f5es.<\/p>\n<p style=\"text-align: justify;\">1. Bilhetes 2. T\u00f3picos do ticket. 3. Clientes. 4. Configura\u00e7\u00e3o.<\/p>\n<p style=\"text-align: justify;\">Cada se\u00e7\u00e3o do helpdesk do cliente Prestashop \u00e9 descrita em detalhes abaixo.<\/p>\n<h4 style=\"text-align: justify;\">Tickets<\/h4>\n<p style=\"text-align: justify;\">Depois que o administrador clicar nessa op\u00e7\u00e3o do submenu do complemento de contato do cliente Prestashop, uma nova p\u00e1gina ser\u00e1 exibida contendo todos os tickets gerados pelos clientes.<\/p>\n<p style=\"text-align: justify;\"><strong>1. N\u00famero do bilhete:<\/strong> Este campo de<\/p>\n<p style=\"text-align: justify;\"><strong>2. T\u00f3pico \/ Assunto:<\/strong> Este campo de<\/p>\n<p style=\"text-align: justify;\"><strong>3. Resumo:<\/strong> Aqui, o resumo do bilhete estar\u00e1 presente, o qual ser\u00e1 inserido pelo cliente quando ele \/ ela estiver levantando o ticket no front end de<\/p>\n<p style=\"text-align: justify;\"><strong>4. Estado:<\/strong> Este campo de<\/p>\n<p style=\"text-align: justify;\"><strong>5. Prioridade:<\/strong> A prioridade do ticket ser\u00e1 representada neste campo de<\/p>\n<p style=\"text-align: justify;\"><strong>6. A\u00e7\u00f5es:<\/strong> Sua vontade ser\u00e1 muita a\u00e7\u00e3o para cada ticket-<\/p>\n<p style=\"text-align: justify;\"><strong>a) Mudar Estado:<\/strong> Esta a\u00e7\u00e3o de<\/p>\n<p style=\"text-align: justify;\"><strong>b) Alterar Prioridade:<\/strong> Ao clicar nesta a\u00e7\u00e3o, o administrador pode alterar o n\u00edvel de prioridade de um determinado ticket.<\/p>\n<p style=\"text-align: justify;\"><strong>c) Visualizar altera\u00e7\u00f5es de estado:<\/strong> Esta op\u00e7\u00e3o<\/p>\n<p style=\"text-align: justify;\"><strong>d) Veja as mudan\u00e7as de prioridade:<\/strong> Este campo<\/p>\n<p style=\"text-align: justify;\"><strong>7. Visualizar bilhete:<\/strong> Quando o administrador clicar na a\u00e7\u00e3o do ticket de visualiza\u00e7\u00e3o, ele vincular\u00e1 o administrador a uma outra p\u00e1gina na qual todos os detalhes com o segmento de conversa do ticket ser\u00e3o mencionados. O administrador pode ver todos os detalhes do ticket aqui e pode alterar o estado e a prioridade do ticket. O administrador tamb\u00e9m pode responder ao cliente nesta p\u00e1gina e todos os detalhes ser\u00e3o mencionados no encadeamento da conversa abaixo da p\u00e1gina.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Tickets.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3921\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Tickets.png\" alt=\"Tickets\" width=\"1146\" height=\"536\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Deskoid-View-Ticket.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3922\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Deskoid-View-Ticket.png\" alt=\"Bilhete de vis\u00e3o de mesaide\" width=\"1124\" height=\"1245\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: justify;\">Clientes<\/h4>\n<p style=\"text-align: justify;\">Neste menu de<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Customers.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3928\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Customers.png\" alt=\"Clientes\" width=\"1145\" height=\"341\" \/><\/a><\/p>\n<h4 style=\"text-align: justify;\">Ticket Topics<\/h4>\n<p style=\"text-align: justify;\">Este submenu do plug-in de contato do cliente Prestashop ter\u00e1 todos os t\u00f3picos que ser\u00e3o exibidos na frente, enquanto o cliente aumentar\u00e1 os tickets. Os clientes podem aumentar os tickets apenas abaixo desses t\u00f3picos.<\/p>\n<p style=\"text-align: justify;\">O status de cada t\u00f3pico tamb\u00e9m pode ser alterado clicando no link ativo na linha de cada t\u00f3pico, respectivamente. Se o t\u00f3pico n\u00e3o estiver ativo, ele n\u00e3o aparecer\u00e1 no front-end do menu suspenso do cliente quando ele aumentar o ticket.<\/p>\n<p style=\"text-align: justify;\">Cada t\u00f3pico tamb\u00e9m pode ser editado e pode ser armazenado em diferentes idiomas no back end. Assim, o nome do t\u00f3pico deste plugin Prestashop que ser\u00e1 exibido na frente ser\u00e1 de acordo com o idioma da loja e as configura\u00e7\u00f5es feitas para cada nome de t\u00f3pico.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Ticket-Topics.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3933\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Ticket-Topics.png\" alt=\"Ticket Topics\" width=\"1116\" height=\"524\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Ticket-Topics2.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3932\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Ticket-Topics2.png\" alt=\"Ticket Topics2\" width=\"1131\" height=\"229\" \/><\/a><\/p>\n<h4 style=\"text-align: justify;\">Configura\u00e7\u00e3o<\/h4>\n<p style=\"text-align: justify;\">Neste submenu de<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Configuration.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3936\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Configuration.png\" alt=\"Configura\u00e7\u00e3o\" width=\"1134\" height=\"271\" \/><\/a><\/p>\n<h4 style=\"text-align: justify;\">M\u00f3dulo Front End<\/h4>\n<p style=\"text-align: justify;\">Depois de habilitar o m\u00f3dulo Prestashop a partir do back-end, um bot\u00e3o come\u00e7a a aparecer no lado esquerdo da tela.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-1.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3942\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-1.png\" alt=\"M\u00f3dulo de front end 1\" width=\"470\" height=\"225\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Depois de clicar neste bot\u00e3o do plugin Prestashop, o usu\u00e1rio \u00e9 redirecionado para a p\u00e1gina do sistema de tickets, onde ele pode procurar um ticket e visualiz\u00e1-lo ou criar um novo ticket.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-2.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3941\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-2.png\" alt=\"M\u00f3dulo de front end 2\" width=\"911\" height=\"500\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">O cliente pode criar o ticket usando os t\u00f3picos que s\u00e3o fornecidos pelo administrador no back-end do Prestashop, entre em contato conosco pelo Knowband.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-3.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3940\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-3.png\" alt=\"M\u00f3dulo de front end 3\" width=\"906\" height=\"738\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">O cliente tamb\u00e9m pode ver a conversa entre ele e o administrador quando ele visualiza seu ticket.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-4.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3939\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-4.png\" alt=\"M\u00f3dulo de front end 4\" width=\"884\" height=\"1001\" \/><\/a><br \/>\n<!-- delivered by GTranslate v4.8.4 in 0.011s visit https:\/\/gtranslate.io --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introdu\u00e7\u00e3o O M\u00f3dulo de helpdesk Prestashop A Knowband atua como um Sistema de Gerenciamento de Ticket para uma determinada loja, facilitando ao comerciante gerenciar o ticket que ser\u00e1 levantado para sua loja pelo cliente. O m\u00f3dulo helpdesk do cliente Prestashop \u00e9 muito \u00fatil para ambas as extremidades, ou seja, para o comerciante e o cliente, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kbui_enabled":"","footnotes":""},"categories":[3276,3279],"tags":[5014,5202,5201,5203],"class_list":["post-19698","post","type-post","status-publish","format-standard","hentry","category-manual-do-usuario","category-prestashop-manual-do-usuario","tag-addon-prestashop","tag-cliente-do-prestashop-entre-em-contato-conosco","tag-extenso-de-helpdesk-prestashop","tag-sistema-de-bilheteira-prestashop"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prestashop Deskoid Module - User Manual - Knowband Blog | Ecommerce Modules<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knowband.com\/blog\/pt-br\/manual-do-usuario\/prestashop-deskoid-module-user-manual\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prestashop Deskoid Module - User Manual - Knowband Blog | Ecommerce Modules\" \/>\n<meta property=\"og:description\" content=\"Introdu\u00e7\u00e3o O M\u00f3dulo de helpdesk Prestashop A Knowband atua como um Sistema de Gerenciamento de Ticket para uma determinada loja, facilitando ao comerciante gerenciar o ticket que ser\u00e1 levantado para sua loja pelo cliente. 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