{"id":19044,"date":"2016-06-22T00:00:00","date_gmt":"2016-06-22T00:00:00","guid":{"rendered":"https:\/\/www.knowband.com\/blog\/?p=1416"},"modified":"2026-08-10T09:31:56","modified_gmt":"2026-08-10T09:31:56","slug":"prestashop-deskoid-module-user-manual","status":"publish","type":"post","link":"https:\/\/www.knowband.com\/blog\/pl\/instrukcja-obslugi\/prestashop-deskoid-module-user-manual\/","title":{"rendered":"Prestashop Deskoid Module &#8211; User Manual"},"content":{"rendered":"<h2>Wprowadzenie<\/h2>\n<p style=\"text-align: justify;\">SOCZEWKI <a href=\"https:\/\/www.knowband.com\/pl\/prestashop-deskoid-helpdesk\" target=\"_blank\">Modu\u0142 pomocy technicznej Prestashop<\/a> by Knowband dzia\u0142a jako system zarz\u0105dzania biletami dla konkretnego sklepu, kt\u00f3ry u\u0142atwia handlowcowi zarz\u0105dzanie biletem, kt\u00f3ry zostanie podniesiony do jego sklepu przez klienta.<\/p>\n<p style=\"text-align: justify;\">Modu\u0142 pomocy klienta Prestashop jest bardzo przydatny zar\u00f3wno dla klient\u00f3w ko\u0144cowych, jak i dla klienta, poniewa\u017c pozwala klientowi podnie\u015b\u0107 bilet w bardzo dogodny spos\u00f3b, a na drugim ko\u0144cu pozwala sprzedawcy zarz\u0105dza\u0107 biletem w bardzo efektywny spos\u00f3b. To rozszerzenie pokazuje r\u00f3wnie\u017c kupcowi dane klienta, kt\u00f3ry podni\u00f3s\u0142 bilet w swoim sklepie.<\/p>\n<h4>Kroki instalacji <a href=\"https:\/\/www.knowband.com\/pl\/prestashop-deskoid-helpdesk\" target=\"_blank\">Prestashop Deskoid Module<\/a> Dodatek<\/h4>\n<p style=\"text-align: justify;\">Aby zainstalowa\u0107 ten dodatek Prestashop, wykonaj nast\u0119puj\u0105ce czynno\u015bci:<\/p>\n<p style=\"text-align: justify;\">1. Dodaj dodatkowy folder w folderze modules twojego systemu.<\/p>\n<p style=\"text-align: justify;\">2. Po dodaniu tego folderu dodatku, system wy\u015bwietli list\u0119 dodatk\u00f3w na stronie modu\u0142u w kategorii funkcji front office, jak podano poni\u017cej:<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/installation-of-deskoid-module.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3913\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/installation-of-deskoid-module.png\" alt=\"instalacja modu\u0142u deskoid | knowband\" width=\"827\" height=\"176\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">3. Kliknij przycisk Zainstaluj, aby zainstalowa\u0107 wtyczk\u0119 pulpitu pomocy technicznej Prestashop.<\/p>\n<h4 style=\"text-align: justify;\">Modu\u0142 administracyjny<\/h4>\n<p style=\"text-align: justify;\">Po zainstalowaniu modu\u0142u Prestashop pojawi si\u0119 nowy wpis na pasku menu sklepu z ty\u0142u o nazwie DESKOID. To menu b\u0119dzie zawiera\u0142o podmenu, kt\u00f3re b\u0119dzie zawiera\u0142o nast\u0119puj\u0105ce opcje.<\/p>\n<p style=\"text-align: justify;\">1. Bilety. 2. Tematy bilet\u00f3w. 3. Klienci. 4. Konfiguracja.<\/p>\n<p style=\"text-align: justify;\">Ka\u017cda sekcja helpdesku dla klienta Prestashop jest opisana poni\u017cej.<\/p>\n<h4 style=\"text-align: justify;\">bilety<\/h4>\n<p style=\"text-align: justify;\">Gdy administrator kliknie na t\u0119 opcj\u0119 w podmenu dodatku do kontaktu z klientem Prestashop, pojawi si\u0119 nowa strona, kt\u00f3ra b\u0119dzie zawiera\u0142a wszystkie bilety zebrane przez klient\u00f3w<\/p>\n<p style=\"text-align: justify;\"><strong>1. Numer biletu:<\/strong> To pole<\/p>\n<p style=\"text-align: justify;\"><strong>2. Temat \/ temat:<\/strong> To pole<\/p>\n<p style=\"text-align: justify;\"><strong>3. Podsumowanie:<\/strong> Tutaj znajduje si\u0119 podsumowanie biletu, kt\u00f3ry zostanie wprowadzony przez klienta, gdy b\u0119dzie on podnosi\u0142 bilet z przodu<\/p>\n<p style=\"text-align: justify;\"><strong>4. Stan:<\/strong> To pole<\/p>\n<p style=\"text-align: justify;\"><strong>5. Priorytet:<\/strong> Priorytet biletu b\u0119dzie reprezentowany w tym polu<\/p>\n<p style=\"text-align: justify;\"><strong>6. Dzia\u0142ania:<\/strong> Ich b\u0119dzie wiele akcji dla ka\u017cdego biletu-<\/p>\n<p style=\"text-align: justify;\"><strong>a) Zmie\u0144 stan:<\/strong> Ta akcja<\/p>\n<p style=\"text-align: justify;\"><strong>b) Zmie\u0144 priorytet:<\/strong> Po klikni\u0119ciu tej akcji administrator mo\u017ce zmieni\u0107 poziom priorytetu danego biletu.<\/p>\n<p style=\"text-align: justify;\"><strong>c) Wy\u015bwietl zmiany stanu:<\/strong> Ta opcja<\/p>\n<p style=\"text-align: justify;\"><strong>d) Wy\u015bwietl zmiany priorytet\u00f3w:<\/strong> To pole<\/p>\n<p style=\"text-align: justify;\"><strong>7. Wy\u015bwietl bilet:<\/strong> Kiedy administrator kliknie akcj\u0119 podgl\u0105du biletu, po\u0142\u0105czy admin z inn\u0105 stron\u0105, na kt\u00f3rej zostan\u0105 wymienione wszystkie szczeg\u00f3\u0142y z w\u0105tkiem rozmowy na bilecie. Administrator mo\u017ce przegl\u0105da\u0107 tutaj wszystkie szczeg\u00f3\u0142y biletu i mo\u017ce zmieni\u0107 stan i priorytet biletu. Administrator mo\u017ce r\u00f3wnie\u017c odpowiedzie\u0107 klientowi z tej strony, a wszystkie szczeg\u00f3\u0142y zostan\u0105 wymienione w w\u0105tku w\u0105tku podanym poni\u017cej strony.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Tickets.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3921\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Tickets.png\" alt=\"bilety\" width=\"1146\" height=\"536\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Deskoid-View-Ticket.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3922\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Deskoid-View-Ticket.png\" alt=\"Deskoid Zobacz bilet\" width=\"1124\" height=\"1245\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: justify;\">Klienci<\/h4>\n<p style=\"text-align: justify;\">W tym menu<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Customers.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3928\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Customers.png\" alt=\"Klienci\" width=\"1145\" height=\"341\" \/><\/a><\/p>\n<h4 style=\"text-align: justify;\">Tematy bilet\u00f3w<\/h4>\n<p style=\"text-align: justify;\">To podmenu wtyczki kontaktowej klienta Prestashop b\u0119dzie zawiera\u0142o wszystkie tematy, kt\u00f3re pojawi\u0105 si\u0119 z przodu, a klient podniesie bilety. Klienci mog\u0105 podnie\u015b\u0107 bilety tylko pod tymi tematami.<\/p>\n<p style=\"text-align: justify;\">Status ka\u017cdego tematu mo\u017cna r\u00f3wnie\u017c zmieni\u0107, klikaj\u0105c po prostu aktywny link w wierszu ka\u017cdego z temat\u00f3w. Je\u015bli temat nie jest aktywny, nie pojawi si\u0119 na przedniej stronie rozwijanego menu klienta, gdy podniesie bilet.<\/p>\n<p style=\"text-align: justify;\">Ka\u017cdy temat mo\u017ce by\u0107 r\u00f3wnie\u017c edytowany i mo\u017ce by\u0107 przechowywany w r\u00f3\u017cnych j\u0119zykach na zapleczu. Nazwa tematu tej wtyczki Prestashop, kt\u00f3ra pojawi si\u0119 na pocz\u0105tku, b\u0119dzie zgodna z j\u0119zykiem sklepu i ustawieniami dla ka\u017cdej nazwy tematu.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Ticket-Topics.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3933\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Ticket-Topics.png\" alt=\"Tematy bilet\u00f3w\" width=\"1116\" height=\"524\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Ticket-Topics2.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3932\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Ticket-Topics2.png\" alt=\"Tematy bilet\u00f3w2\" width=\"1131\" height=\"229\" \/><\/a><\/p>\n<h4 style=\"text-align: justify;\">konfiguracja<\/h4>\n<p style=\"text-align: justify;\">W tym podmenu<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Configuration.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3936\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Configuration.png\" alt=\"konfiguracja\" width=\"1134\" height=\"271\" \/><\/a><\/p>\n<h4 style=\"text-align: justify;\">Modu\u0142 czo\u0142owy<\/h4>\n<p style=\"text-align: justify;\">Po w\u0142\u0105czeniu modu\u0142u Prestashop od ty\u0142u, przycisk pojawia si\u0119 po lewej stronie ekranu.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-1.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3942\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-1.png\" alt=\"Modu\u0142 przedni 1\" width=\"470\" height=\"225\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Po klikni\u0119ciu tego przycisku wtyczki Prestashop, u\u017cytkownik zostaje przekierowany na stron\u0119 systemu biletowego, gdzie mo\u017ce przeszuka\u0107 bilet i wy\u015bwietli\u0107 go lub mo\u017ce utworzy\u0107 nowy bilet.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-2.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3941\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-2.png\" alt=\"Modu\u0142 przedni 2\" width=\"911\" height=\"500\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Klient mo\u017ce utworzy\u0107 bilet za pomoc\u0105 temat\u00f3w podanych przez administratora na zapleczu Prestashop, skontaktuj si\u0119 z nami addon by Knowband.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-3.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3940\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-3.png\" alt=\"Modu\u0142 przedni 3\" width=\"906\" height=\"738\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Klient mo\u017ce r\u00f3wnie\u017c zobaczy\u0107 rozmow\u0119 mi\u0119dzy nim a adminem, gdy widzi sw\u00f3j bilet.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-4.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3939\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-4.png\" alt=\"Modu\u0142 przedni 4\" width=\"884\" height=\"1001\" \/><\/a><br \/>\n<!-- delivered by GTranslate v4.8.4 in 0.013s visit https:\/\/gtranslate.io --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wprowadzenie SOCZEWKI Modu\u0142 pomocy technicznej Prestashop by Knowband dzia\u0142a jako system zarz\u0105dzania biletami dla konkretnego sklepu, kt\u00f3ry u\u0142atwia handlowcowi zarz\u0105dzanie biletem, kt\u00f3ry zostanie podniesiony do jego sklepu przez klienta. Modu\u0142 pomocy klienta Prestashop jest bardzo przydatny zar\u00f3wno dla klient\u00f3w ko\u0144cowych, jak i dla klienta, poniewa\u017c pozwala klientowi podnie\u015b\u0107 bilet w bardzo dogodny spos\u00f3b, a na [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kbui_enabled":"","footnotes":""},"categories":[3261,3264],"tags":[1237,4352,4351,4353],"class_list":["post-19044","post","type-post","status-publish","format-standard","hentry","category-instrukcja-obslugi","category-prestashop-instrukcja-obslugi","tag-prestashop-addon","tag-prestashop-skontaktuj-si-z-nami","tag-rozszerzenie-helpdesk-prestashop","tag-system-biletowy-prestashop"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prestashop Deskoid Module - User Manual - Knowband Blog | Ecommerce Modules<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knowband.com\/blog\/pl\/instrukcja-obslugi\/prestashop-deskoid-module-user-manual\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prestashop Deskoid Module - User Manual - Knowband Blog | Ecommerce Modules\" \/>\n<meta property=\"og:description\" content=\"Wprowadzenie SOCZEWKI Modu\u0142 pomocy technicznej Prestashop by Knowband dzia\u0142a jako system zarz\u0105dzania biletami dla konkretnego sklepu, kt\u00f3ry u\u0142atwia handlowcowi zarz\u0105dzanie biletem, kt\u00f3ry zostanie podniesiony do jego sklepu przez klienta. Modu\u0142 pomocy klienta Prestashop jest bardzo przydatny zar\u00f3wno dla klient\u00f3w ko\u0144cowych, jak i dla klienta, poniewa\u017c pozwala klientowi podnie\u015b\u0107 bilet w bardzo dogodny spos\u00f3b, a na [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.knowband.com\/blog\/pl\/instrukcja-obslugi\/prestashop-deskoid-module-user-manual\/\" \/>\n<meta property=\"og:site_name\" content=\"Knowband Blog | Ecommerce Modules\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Knowband\" \/>\n<meta property=\"article:published_time\" content=\"2016-06-22T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-10T09:31:56+00:00\" \/>\n<meta name=\"author\" content=\"Joe Parker\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@KnowbandPlugin\" \/>\n<meta name=\"twitter:site\" content=\"@KnowbandPlugin\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joe Parker\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.knowband.com\\\/blog\\\/pl\\\/instrukcja-obslugi\\\/prestashop-deskoid-module-user-manual\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.knowband.com\\\/blog\\\/pl\\\/instrukcja-obslugi\\\/prestashop-deskoid-module-user-manual\\\/\"},\"author\":{\"name\":\"Joe Parker\",\"@id\":\"https:\\\/\\\/www.knowband.com\\\/blog\\\/fr\\\/#\\\/schema\\\/person\\\/81a9f6410791bd28706e8027b984012b\"},\"headline\":\"Prestashop Deskoid Module &#8211; 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