{"id":18404,"date":"2016-06-22T00:00:00","date_gmt":"2016-06-22T00:00:00","guid":{"rendered":"https:\/\/www.knowband.com\/blog\/?p=1416"},"modified":"2026-08-10T09:31:52","modified_gmt":"2026-08-10T09:31:52","slug":"prestashop-deskoid-module-user-manual","status":"publish","type":"post","link":"https:\/\/www.knowband.com\/blog\/it\/manuale-utente-it\/prestashop-deskoid-module-user-manual\/","title":{"rendered":"Prestashop Deskoid Module &#8211; User Manual"},"content":{"rendered":"<h2>Introduzione<\/h2>\n<p style=\"text-align: justify;\">La <a href=\"https:\/\/www.knowband.com\/it\/prestashop-deskoid-helpdesk\" target=\"_blank\">Prestashop Helpdesk Module<\/a> da Knowband agisce come un sistema di gestione dei biglietti per un particolare negozio che rende pi\u00f9 facile per il commerciante gestire il biglietto che sar\u00e0 aumentato per il suo negozio dal cliente.<\/p>\n<p style=\"text-align: justify;\">Il modulo helpdesk del cliente Prestashop \u00e8 molto utile per entrambe le estremit\u00e0, ad esempio per il commerciante e il cliente, perch\u00e9 consente al cliente di alzare il biglietto in un modo molto conveniente e all&#39;altra estremit\u00e0 consente al commerciante di gestire il biglietto in modo molto efficiente. Questa estensione mostra anche al commerciante i dettagli del cliente coloro che hanno alzato il biglietto nel suo negozio.<\/p>\n<h4>Passi per l&#39;installazione di <a href=\"https:\/\/www.knowband.com\/it\/prestashop-deskoid-helpdesk\" target=\"_blank\">Modulo Deskoid di Prestashop<\/a> Aggiungi su<\/h4>\n<p style=\"text-align: justify;\">Per installare questo add-on Prestashop, si prega di seguire i seguenti passi:<\/p>\n<p style=\"text-align: justify;\">1. Aggiungi la cartella addon nella cartella modules del tuo sistema.<\/p>\n<p style=\"text-align: justify;\">2. Dopo aver aggiunto questa cartella del componente aggiuntivo, il sistema elencher\u00e0 l&#39;addon nella pagina del modulo sotto la categoria delle funzioni di front office come indicato di seguito:<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/installation-of-deskoid-module.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3913\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/installation-of-deskoid-module.png\" alt=\"installazione del modulo deskoid | knowband\" width=\"827\" height=\"176\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">3. Fare clic su Installa per installare il plug-in di assistenza desktop Prestashop.<\/p>\n<h4 style=\"text-align: justify;\">Modulo di amministrazione<\/h4>\n<p style=\"text-align: justify;\">Dopo l&#39;installazione del modulo Prestashop, una nuova voce nella barra dei menu del negozio inizia a comparire nel back-end con il nome DESKOID. Questo menu contiene un sottomenu che contiene ulteriormente le seguenti opzioni.<\/p>\n<p style=\"text-align: justify;\">1. Biglietti. 2. Argomenti del biglietto. 3. Clienti. 4. Configurazione.<\/p>\n<p style=\"text-align: justify;\">Ogni sezione dell&#39;helpdesk del cliente Prestashop \u00e8 descritta nei dettagli di seguito.<\/p>\n<h4 style=\"text-align: justify;\">Biglietti<\/h4>\n<p style=\"text-align: justify;\">Dopo che l&#39;amministratore far\u00e0 clic su questa opzione del sottomenu del componente di contatto del cliente Prestashop, verr\u00e0 visualizzata una nuova pagina che conterr\u00e0 tutti i ticket raccolti dai clienti<\/p>\n<p style=\"text-align: justify;\"><strong>1. Numero del biglietto:<\/strong> Questo campo di<\/p>\n<p style=\"text-align: justify;\"><strong>2. Tema \/ Oggetto:<\/strong> Questo campo di<\/p>\n<p style=\"text-align: justify;\"><strong>3. Sommario:<\/strong> Qui verr\u00e0 presentato il riepilogo del ticket che verr\u00e0 inserito dal cliente quando aumenter\u00e0 il ticket nella parte frontale di<\/p>\n<p style=\"text-align: justify;\"><strong>4. Stato:<\/strong> Questo campo di<\/p>\n<p style=\"text-align: justify;\"><strong>5. Priorit\u00e0:<\/strong> La priorit\u00e0 del ticket sar\u00e0 rappresentata in questo campo di<\/p>\n<p style=\"text-align: justify;\"><strong>6. Azioni:<\/strong> La loro sar\u00e0 molte azioni per ogni biglietto<\/p>\n<p style=\"text-align: justify;\"><strong>a) Stato di modifica:<\/strong> Questa azione di<\/p>\n<p style=\"text-align: justify;\"><strong>b) Modifica priorit\u00e0:<\/strong> Facendo clic su questa azione l&#39;amministratore pu\u00f2 cambiare il livello di priorit\u00e0 di un particolare biglietto.<\/p>\n<p style=\"text-align: justify;\"><strong>c) Visualizza le modifiche dello stato:<\/strong> Questa opzione<\/p>\n<p style=\"text-align: justify;\"><strong>d) Visualizza modifiche alle priorit\u00e0:<\/strong> Questo campo<\/p>\n<p style=\"text-align: justify;\"><strong>7. Visualizza biglietto:<\/strong> Quando l&#39;amministratore far\u00e0 clic sull&#39;azione del ticket di visualizzazione, collegher\u00e0 l&#39;amministratore a un&#39;altra pagina in cui verranno menzionati tutti i dettagli con il thread di conversazione del ticket. L&#39;amministratore pu\u00f2 visualizzare tutti i dettagli del biglietto qui e pu\u00f2 cambiare lo stato e la priorit\u00e0 del biglietto. L&#39;amministratore pu\u00f2 anche rispondere al cliente da questa pagina e tutti i dettagli saranno menzionati nel thread di conversazione indicato sotto la pagina.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Tickets.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3921\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Tickets.png\" alt=\"Biglietti\" width=\"1146\" height=\"536\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Deskoid-View-Ticket.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3922\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Deskoid-View-Ticket.png\" alt=\"Biglietto View Deskoid\" width=\"1124\" height=\"1245\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: justify;\">Clienti<\/h4>\n<p style=\"text-align: justify;\">In questo menu di<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Customers.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3928\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Customers.png\" alt=\"Clienti\" width=\"1145\" height=\"341\" \/><\/a><\/p>\n<h4 style=\"text-align: justify;\">Argomenti del biglietto<\/h4>\n<p style=\"text-align: justify;\">Questo sottomenu del plug-in per contatti con i clienti di Prestashop avr\u00e0 tutti gli argomenti che verranno mostrati in primo piano mentre il cliente alzer\u00e0 i biglietti. I clienti possono alzare i biglietti solo sotto questi argomenti.<\/p>\n<p style=\"text-align: justify;\">Lo stato di ciascun argomento pu\u00f2 anche essere modificato facendo semplicemente clic sul collegamento attivo nella riga di ciascun argomento rispettivamente. Se l&#39;argomento non \u00e8 attivo, non apparir\u00e0 nella parte frontale del menu a discesa del cliente quando rilascer\u00e0 il ticket.<\/p>\n<p style=\"text-align: justify;\">Ogni argomento pu\u00f2 anche essere modificato e pu\u00f2 essere memorizzato in diverse lingue nel back-end. Quindi il nome dell&#39;argomento di questo plug-in Prestashop che apparir\u00e0 in primo piano sar\u00e0 in base alla lingua del negozio e alle impostazioni effettuate per ciascun nome di argomento.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Ticket-Topics.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3933\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Ticket-Topics.png\" alt=\"Argomenti del biglietto\" width=\"1116\" height=\"524\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Ticket-Topics2.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3932\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Ticket-Topics2.png\" alt=\"Argomenti biglietto2\" width=\"1131\" height=\"229\" \/><\/a><\/p>\n<h4 style=\"text-align: justify;\">Configurazione<\/h4>\n<p style=\"text-align: justify;\">In questo sottomenu di<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Configuration.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3936\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Configuration.png\" alt=\"Configurazione\" width=\"1134\" height=\"271\" \/><\/a><\/p>\n<h4 style=\"text-align: justify;\">Modulo Front End<\/h4>\n<p style=\"text-align: justify;\">Dopo aver abilitato il modulo Prestashop dal back end, un pulsante inizia a comparire nella parte sinistra dello schermo.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-1.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3942\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-1.png\" alt=\"Modulo Front End 1\" width=\"470\" height=\"225\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Dopo aver fatto clic su questo pulsante del plug-in Prestashop, l&#39;utente viene reindirizzato alla pagina del sistema ticket dove pu\u00f2 cercare un ticket e visualizzarlo oppure pu\u00f2 creare un nuovo ticket.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-2.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3941\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-2.png\" alt=\"Modulo Front End 2\" width=\"911\" height=\"500\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Il cliente pu\u00f2 creare il ticket utilizzando gli argomenti che sono forniti da admin nel back-end di Prestashop contattaci addon by Knowband.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-3.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3940\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-3.png\" alt=\"Modulo Front End 3\" width=\"906\" height=\"738\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Il cliente pu\u00f2 anche visualizzare la conversazione tra lui \/ lei e l&#39;amministratore quando vede il suo biglietto.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-4.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3939\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2016\/06\/Front-End-Module-4.png\" alt=\"Modulo Front End 4\" width=\"884\" height=\"1001\" \/><\/a><br \/>\n<!-- delivered by GTranslate v4.8.4 in 0.011s visit https:\/\/gtranslate.io --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduzione La Prestashop Helpdesk Module da Knowband agisce come un sistema di gestione dei biglietti per un particolare negozio che rende pi\u00f9 facile per il commerciante gestire il biglietto che sar\u00e0 aumentato per il suo negozio dal cliente. Il modulo helpdesk del cliente Prestashop \u00e8 molto utile per entrambe le estremit\u00e0, ad esempio per il [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kbui_enabled":"","footnotes":""},"categories":[3246,3249],"tags":[3339,3538,3539,3540],"class_list":["post-18404","post","type-post","status-publish","format-standard","hentry","category-manuale-utente-it","category-prestashop-manuale-utente-it","tag-addon-di-prestashop","tag-estensione-dellhelpdesk-di-prestashop","tag-il-cliente-di-prestashop-ci-contatta","tag-sistema-di-biglietti-prestashop"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prestashop Deskoid Module - User Manual - Knowband Blog | Ecommerce Modules<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knowband.com\/blog\/it\/manuale-utente-it\/prestashop-deskoid-module-user-manual\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prestashop Deskoid Module - User Manual - Knowband Blog | Ecommerce Modules\" \/>\n<meta property=\"og:description\" content=\"Introduzione La Prestashop Helpdesk Module da Knowband agisce come un sistema di gestione dei biglietti per un particolare negozio che rende pi\u00f9 facile per il commerciante gestire il biglietto che sar\u00e0 aumentato per il suo negozio dal cliente. 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