{"id":812234,"date":"2021-04-14T04:29:22","date_gmt":"2021-04-14T04:29:22","guid":{"rendered":"https:\/\/www.knowband.com\/blog\/?p=812220\/"},"modified":"2026-08-10T12:46:17","modified_gmt":"2026-08-10T12:46:17","slug":"nouvelles-fonctionnalit%c3%a9s-ajout%c3%a9es-%c3%a0-laddon-prestashop-return-manager-rma-version-3-0-8-publi%c3%a9e","status":"publish","type":"post","link":"https:\/\/www.knowband.com\/blog\/fr\/prestashop-blog-fr\/nouvelles-fonctionnalit%c3%a9s-ajout%c3%a9es-%c3%a0-laddon-prestashop-return-manager-rma-version-3-0-8-publi%c3%a9e\/","title":{"rendered":"Nouvelles fonctionnalit\u00e9s ajout\u00e9es \u00e0 l&#8217;addon PrestaShop Return Manager (RMA) [Version 3.0.8 publi\u00e9e]"},"content":{"rendered":"<p><html lang=\"fr\"><head><meta charset=\"utf-8\"><\/head><body>Le module PrestaShop Return Manager (RMA) de Knowband est connu comme l&#8217;un des meilleurs addons PrestaShop qui simplifie et acc\u00e9l\u00e8re la gestion des retours de produits sur votre boutique en ligne et vous aide \u00e0 am\u00e9liorer l&#8217;exp\u00e9rience client. Avec l&#8217;addon PrestaShop Return Manager, vous pouvez fournir des fonctionnalit\u00e9s de retour de commande faciles sur votre site Web et ajouter un <a href=\"https:\/\/www.knowband.com\/blog\/ecommerce-blog\/apply-return-policy-thats-win-customers\/\">politique de retour<\/a> pour vos produits. C&#8217;est une dure r\u00e9alit\u00e9 que vous devrez \u00e9mettre un remboursement ou un retour en r\u00e9ponse \u00e0 certaines demandes de retour l\u00e9gitimes. Pour rendre le processus pratique, avec les m\u00eames fonctionnalit\u00e9s du module, un client peut demander un remboursement, un cr\u00e9dit ou m\u00eame annuler la commande compl\u00e8tement ou partiellement. Un simple processus de retour sur votre site Web peut persuader l&#8217;acheteur de revenir vers vous la prochaine fois qu&#8217;il effectue ses achats en ligne. Nous devons rester ouverts \u00e0 toute chance car il s&#8217;agit d&#8217;un jeu \u00e0 long terme. L&#8217;addon Return Manager a \u00e9t\u00e9 t\u00e9l\u00e9charg\u00e9 par plus de 2000 clients sur le <a href=\"https:\/\/www.knowband.com\/fr\">Boutique KnowBand<\/a> et la boutique PrestaShop Addon. Certaines nouvelles fonctionnalit\u00e9s ont r\u00e9cemment \u00e9t\u00e9 introduites dans le <a href=\"https:\/\/www.knowband.com\/fr\/prestashop-return-manager\">Module compl\u00e9mentaire PrestaShop Return Manager (RMA)<\/a> dans la derni\u00e8re mise \u00e0 jour. Dans cet article, nous allons passer en revue toutes les fonctionnalit\u00e9s nouvellement ajout\u00e9es en d\u00e9tail.<\/p>\n<h1><strong>Fonctionnalit\u00e9s nouvellement ajout\u00e9es \u00e0 l&#8217;addon PrestaShop Return Manager (RMA):<\/strong><\/h1>\n<h3>1.      Option de recherche dans le panneau d&#8217;administration pour tous les onglets de liste<\/h3>\n<p>Dans la derni\u00e8re version du PrestaShop Return Manager (RMA), l&#8217;e-commer\u00e7ant peut d\u00e9sormais rechercher et filtrer les commandes sur diff\u00e9rents onglets de r\u00e9f\u00e9rencement. L&#8217;option de recherche est ajout\u00e9e pour les onglets de liste suivants en attente de demandes d&#8217;annulation, liste de commandes annul\u00e9es approuv\u00e9es, liste de retours en attente, liste de commandes de retour actives, liste de retours annul\u00e9s et liste d&#8217;archivage. L&#8217;administrateur peut trier les commandes en fournissant des d\u00e9tails tels que l&#8217;ID de commande, le nom du client, l&#8217;ID de liste respectif, ainsi qu&#8217;une date.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/1-SS.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-812223 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/1-SS.jpg\" alt=\"PrestaShop Return Manager (RMA) Nouvelles fonctionnalit\u00e9s ajout\u00e9es dans la derni\u00e8re version\" width=\"760\" height=\"500\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/1-SS.jpg 760w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/1-SS-300x197.jpg 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/a><\/p>\n<h3>2.      D\u00e9finir l&#8217;\u00e9tat de la commande pour commencer \u00e0 calculer le temps de la politique<\/h3>\n<p>Le gestionnaire de retour de commande PrestaShop permet d\u00e9sormais \u00e0 l&#8217;administrateur du magasin de d\u00e9finir le statut de la commande \u00e0 partir duquel l&#8217;heure de la politique de retour sera calcul\u00e9e. Dans la version pr\u00e9c\u00e9dente, l&#8217;horloge commence \u00e0 cocher le jour o\u00f9 la commande a \u00e9t\u00e9 pass\u00e9e et un retard dans la livraison de la commande d\u00e9passe parfois le d\u00e9lai et les clients ne parviennent pas \u00e0 faire la demande de retour. Avec cette fonctionnalit\u00e9, le propri\u00e9taire du magasin peut d\u00e9finir le statut comme &#8220; Livr\u00e9 &#8221; pour calculer le d\u00e9lai de la politique de retour.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/2.3.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-812224 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/2.3.jpg\" alt=\"Statut de la commande avec texte personnalis\u00e9 dans l'addon PrestaShop Return Manager (RMA)\" width=\"760\" height=\"424\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/2.3.jpg 760w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/2.3-300x167.jpg 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/a><\/p>\n<h3>3.      Fonction dans le panneau d&#8217;administration pour envoyer un e-mail de test<\/h3>\n<p>Le module permet d\u00e9sormais \u00e0 l&#8217;administrateur du magasin d&#8217;envoyer des e-mails de test avant de finaliser le mod\u00e8le. Cette fonctionnalit\u00e9 est ajout\u00e9e \u00e0 tous les mod\u00e8les de courrier \u00e9lectronique fournis du module compl\u00e9mentaire PrestaShop Return Manager (RMA).<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Email-template.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-812225 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Email-template.jpg\" alt=\"send-test-email-with-PrestaShop Return Manager (RMA) addon\" width=\"760\" height=\"372\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Email-template.jpg 760w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Email-template-300x147.jpg 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/a><\/p>\n<h3>4.      Pour les e-mails, les mod\u00e8les sp\u00e9cifient un texte personnalis\u00e9 pour chaque \u00e9tat de retour<\/h3>\n<p>Une autre fonctionnalit\u00e9 ajout\u00e9e dans le module est une option dans le panneau d&#8217;administration pour ajouter un texte personnalis\u00e9 pour chaque \u00e9tat de retour et cr\u00e9\u00e9 un espace r\u00e9serv\u00e9 qui peut \u00eatre utilis\u00e9 dans le mod\u00e8le d&#8217;e-mail d&#8217;\u00e9tat de retour.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/sTATUS-TEXT.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-812226 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/sTATUS-TEXT.jpg\" alt=\"Texte du statut de la commande Module compl\u00e9mentaire PrestaShop Return Manager (RMA)\" width=\"760\" height=\"450\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/sTATUS-TEXT.jpg 760w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/sTATUS-TEXT-300x178.jpg 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/a><\/p>\n<p>L&#8217;administrateur peut ajouter un message personnalis\u00e9 dans l&#8217;option fournie pour chaque statut de commande. Un e-mail avec un texte personnalis\u00e9 apportera plus de clart\u00e9 au client.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Text.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-812227 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Text.jpg\" alt=\"Texte du statut de la commande Module compl\u00e9mentaire PrestaShop Return Manager (RMA)\" width=\"760\" height=\"372\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Text.jpg 760w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Text-300x147.jpg 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/a><\/p>\n<h1>Fonctionnalit\u00e9s ajout\u00e9es pour une gestion plus facile<\/h1>\n<h3>5.      Ajout du raccourci du menu de gauche du module compl\u00e9mentaire Return manager sur le tableau de bord<\/h3>\n<p>Comme le montre l&#8217;image ci-dessous, l&#8217;administrateur peut d\u00e9sormais acc\u00e9der au module PrestaShop Return Manager (RMA) \u00e0 partir du menu de gauche du panneau d&#8217;administration de PrestaShop. Cela fournit un acc\u00e8s rapide \u00e0 l&#8217;administrateur pour la configuration du module.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Return-manager-side-tab.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-812228 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Return-manager-side-tab.jpg\" alt=\"Module RMA \u00e0 acc\u00e8s rapide\" width=\"760\" height=\"372\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Return-manager-side-tab.jpg 760w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Return-manager-side-tab-300x147.jpg 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/a><\/p>\n<h3>6.      Afficher tous les comptes de retour en haut du panneau d&#8217;administration<\/h3>\n<p>Dans le tableau de bord de la boutique PrestaShop, l&#8217;administrateur peut acc\u00e9der rapidement au nombre de listes du gestionnaire de retours \u00e0 partir de l&#8217;option fournie en haut. En cliquant sur l&#8217;une des options de liste, l&#8217;utilisateur sera redirig\u00e9 vers la page de liste respective.<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Dashboard.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-812229 aligncenter\" src=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Dashboard.jpg\" alt=\"tableau de bord pour acc\u00e9der au module compl\u00e9mentaire PrestaShop Return Manager (RMA)\" width=\"760\" height=\"372\" srcset=\"https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Dashboard.jpg 760w, https:\/\/www.knowband.com\/blog\/wp-content\/uploads\/2021\/04\/Dashboard-300x147.jpg 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/a><\/p>\n<h3>7.      Compatibilit\u00e9 PrestaShop v1.7.7.1:<\/h3>\n<p>PrestaShop a r\u00e9cemment lanc\u00e9 la version PS v1.7.7.1, qui inclut de nouvelles fonctionnalit\u00e9s et des corrections de bogues. Nous avons rendu l&#8217;addon PrestaShop Return Manager (RMA) compl\u00e8tement compatible avec la nouvelle version de PrestaShop v1.7.7.1. Pour les autres fonctionnalit\u00e9s existantes du module, vous pouvez vous r\u00e9f\u00e9rer \u00e0 notre <a href=\"https:\/\/www.knowband.com\/blog\/prestashop-blog\/manage-order-returns-order-cancellation-prestashop-rma-module\/\">Blog post pr\u00e9c\u00e9dent<\/a>. Passez \u00e0 la derni\u00e8re version de l&#8217;addon PrestaShop Return Manager:<\/p>\n<p><a href=\"https:\/\/www.knowband.com\/fr\/prestashop-return-manager\">Gestionnaire de retours de commandes PrestaShop<\/a><\/p>\n<p><a href=\"https:\/\/www.knowband.com\/fr\/blog\/user-manual\/prestashop-return-manager\/\">Manuel utilisateur<\/a><\/p>\n<p><a href=\"https:\/\/psm.knowband.com\/demo\/?module=rma&amp;demo=admin&amp;referrer=kb&amp;lang=en\">D\u00e9mo Admin<\/a><\/p>\n<p><a href=\"https:\/\/psm.knowband.com\/demo\/?module=rma&amp;demo=front&amp;referrer=kb&amp;lang=en\">D\u00e9mo avant<\/a><\/p>\n<p>Vous pouvez \u00e9galement t\u00e9l\u00e9charger le module PrestaShop Return Manager (RMA) \u00e0 partir du<a href=\"https:\/\/addons.prestashop.com\/en\/customer-service\/20146-knowband-order-return-managerreturn-slip-barcode.html\"> boutique officielle d&#8217;Addon PrestaShop<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le module PrestaShop Return Manager (RMA) de Knowband est connu comme l&#8217;un des meilleurs addons PrestaShop qui simplifie et acc\u00e9l\u00e8re la gestion des retours de produits sur votre boutique en ligne et vous aide \u00e0 am\u00e9liorer l&#8217;exp\u00e9rience client. Avec l&#8217;addon PrestaShop Return Manager, vous pouvez fournir des fonctionnalit\u00e9s de retour de commande faciles sur votre [&hellip;]<\/p>\n","protected":false},"author":31,"featured_media":812222,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kbui_enabled":"","footnotes":""},"categories":[354],"tags":[11316,24752,11759,47,1237],"class_list":["post-812234","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-prestashop-blog-fr","tag-gestionnaire-de-retour-prestashop","tag-module-complmentaire-du-gestionnaire-de-retours-de-commandes-prestashop","tag-panier-abandonn","tag-prestashop","tag-prestashop-addon"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nouvelles fonctionnalit\u00e9s ajout\u00e9es \u00e0 l&#039;addon PrestaShop Return Manager (RMA) [Version 3.0.8 publi\u00e9e] - Knowband Blog | Ecommerce Modules<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knowband.com\/blog\/fr\/prestashop-blog-fr\/nouvelles-fonctionnalit\u00e9s-ajout\u00e9es-\u00e0-laddon-prestashop-return-manager-rma-version-3-0-8-publi\u00e9e\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nouvelles fonctionnalit\u00e9s ajout\u00e9es \u00e0 l&#039;addon PrestaShop Return Manager (RMA) [Version 3.0.8 publi\u00e9e] - Knowband Blog | Ecommerce Modules\" \/>\n<meta property=\"og:description\" content=\"Le module PrestaShop Return Manager (RMA) de Knowband est connu comme l&#8217;un des meilleurs addons PrestaShop qui simplifie et acc\u00e9l\u00e8re la gestion des retours de produits sur votre boutique en ligne et vous aide \u00e0 am\u00e9liorer l&#8217;exp\u00e9rience client. 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