{"id":606511,"date":"2020-03-12T09:41:37","date_gmt":"2020-03-12T09:41:37","guid":{"rendered":"https:\/\/www.knowband.com\/blog\/?p=606295\/"},"modified":"2022-03-03T13:50:22","modified_gmt":"2022-03-03T13:50:22","slug":"gestionnaire-de-retour-magento-2-extension-rma","status":"publish","type":"post","link":"https:\/\/www.knowband.com\/blog\/fr\/magento-blog-fr\/gestionnaire-de-retour-magento-2-extension-rma\/","title":{"rendered":"Magento 2 Return Manager | RMA Extension"},"content":{"rendered":"

<\/head>Magento 2 Return Manager, \u00e9galement appel\u00e9 extension Magento 2 RMA, vous aide \u00e0 g\u00e9rer confortablement les retours de votre magasin.<\/em><\/p>\n

Les retours de produits ont lieu en grand nombre sur un site Web de commerce \u00e9lectronique et la gestion de ces demandes de retour n\u00e9cessite un syst\u00e8me de gestion des retours flexible. Ne pas fournir de facilit\u00e9 de retour aux clients peut d\u00e9grader la r\u00e9putation de votre marque. Que ce ne soit plus un probl\u00e8me avec Knowband’s Gestionnaire de retour Magento 2<\/a> extension.<\/p>\n

Aper\u00e7u<\/h2>\n

1. Trois types de choix de retour : Remplacement, Remboursement et Cr\u00e9dits 2. Option de t\u00e9l\u00e9chargement d’image pour que les clients mettent en \u00e9vidence le d\u00e9faut 3. Retours faciles m\u00eame pour les clients invit\u00e9s 4. Configurer les politiques de retour et les directives de retour 5. Cr\u00e9er des retours au nom des clients 6. Afficher les retours en attente, approuv\u00e9s et r\u00e9ussis 7. Personnalisation des e-mails 8. R\u00e9actif, multilingue, compatible multi-magasins, compatible SSL et compatible avec tous les navigateurs<\/p>\n

Fonctionnalit\u00e9s offertes par Magento 2 Return Manager Extension (d\u00e9taill\u00e9es)-<\/h2>\n

1. Activez ou d\u00e9sactivez le module \u00e0 tout moment en un seul clic. 2. Autorisez m\u00eame les utilisateurs invit\u00e9s \u00e0 faire une demande de retour. 3. L’extension Magento 2 RMA permet aux clients de t\u00e9l\u00e9charger l’image du produit pour \u00eatre plus pr\u00e9cis sur le probl\u00e8me du produit. Les formats de fichiers pris en charge pour le t\u00e9l\u00e9chargement d’images sont jpg, jpeg, png, gif et la taille de l’image ne peut pas d\u00e9passer 2 Mo.<\/p>\n

\"Gestionnaire<\/a><\/p>\n

4. Informez les clients des directives de retour lorsqu’ils retournent leur article. Un bordereau de retour est g\u00e9n\u00e9r\u00e9 lorsque la demande de retour d’un client est approuv\u00e9e et contient vos directives de retour. 5. L’extension Magento 2 Returns Management vous permet de configurer les adresses de vos magasins pour faciliter l’envoi par vos clients de leur article de retour. Les adresses des magasins sont affich\u00e9es lorsqu’un client cr\u00e9e une demande de retour. Ils peuvent choisir le magasin \u00e0 proximit\u00e9 de leur choix. 6. L’extension de gestion des retours et des remboursements de Magento 2 fournit plusieurs mod\u00e8les d’e-mail pour diff\u00e9rents statuts de retour de commande. Vous pouvez personnaliser ces mod\u00e8les d’e-mails \u00e0 votre guise.<\/p>\n

\"Extension<\/a><\/p>\n

7. Vous pouvez cr\u00e9er vos politiques de retour \u00e0 l’aide de l’extension Magento 2 Product Return. Il sera affich\u00e9 aux utilisateurs pendant qu’ils cr\u00e9ent un retour. Pour diff\u00e9rents types de retour, vous pouvez mettre en \u00e9vidence diff\u00e9rentes politiques de retour. Vous pouvez sp\u00e9cifier quand un client peut attendre la solution pour son retour, et \u00e9galement sp\u00e9cifier quel devrait \u00eatre l’\u00e9tat de l’article pour le soumettre au retour. Vous pouvez \u00e9galement mapper des produits pour une politique de retour particuli\u00e8re.<\/p>\n

\"Gestionnaire<\/a><\/p>\n

8. Ajoutez quelques-uns des motifs de retour courants pour permettre aux clients de choisir plus facilement leur motif de retour dans la liste d\u00e9roulante. 9. Vous pouvez cr\u00e9er diff\u00e9rents statuts de retour de commande via le module Magento 2 Return Manager. 10. Cette extension RMA vous permet \u00e9galement de cr\u00e9er une demande de retour au nom de votre client.<\/p>\n

\"Gestion<\/a><\/p>\n

11. Vous pouvez suivre vos demandes de retour en attente (non approuv\u00e9es) et les demandes de retour approuv\u00e9es depuis le back-end. Il affiche l’ID de commande, les informations sur le produit, la quantit\u00e9 de produit, le nom et l’adresse e-mail du client, le motif du retour, le type de retour et l’\u00e9tat du retour. Toutes les commandes de retour r\u00e9ussies sont affich\u00e9es dans la liste Archives. 12. Un message de r\u00e9ussite est affich\u00e9 \u00e0 l’utilisateur chaque fois qu’une demande de retour est plac\u00e9e.<\/p>\n

Avantages de l’extension Magento 2 RMA<\/h2>\n

Am\u00e9liorez la gestion des retours sur votre boutique Magento 2. Fournissez une facilit\u00e9 de retour sans tracas \u00e0 vos clients. Gagner la confiance du client<\/a><\/p>\n

Am\u00e9liorer la fid\u00e9lisation de la client\u00e8le Am\u00e9liorer la fid\u00e9lisation de la client\u00e8le (gr\u00e2ce aux cr\u00e9dits en magasin)<\/p>\n

Si vous avez besoin d’aide avec le module Magento 2 Return Manager, n’h\u00e9sitez pas \u00e0 le demander dans la section des commentaires ci-dessous ou vous pouvez soumettre votre requ\u00eate \u00e0 support@knowband.com<\/a> et notre \u00e9quipe vous contactera sous peu.<\/p><\/blockquote>\n

Vous aimerez aussi:<\/strong><\/p>\n

5 fa\u00e7ons de g\u00e9rer les retours de commerce \u00e9lectronique<\/a><\/p>\n

6 conseils simples pour r\u00e9duire les retours de commerce \u00e9lectronique<\/a><\/p>\n

6 conseils pour une politique de retour eCommerce efficace<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Magento 2 Return Manager, \u00e9galement appel\u00e9 extension Magento 2 RMA, vous aide \u00e0 g\u00e9rer confortablement les retours de votre magasin. Les retours de produits ont lieu en grand nombre sur un site Web de commerce \u00e9lectronique et la gestion de ces demandes de retour n\u00e9cessite un syst\u00e8me de gestion des retours flexible. Ne pas fournir […]<\/p>\n","protected":false},"author":26,"featured_media":606375,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kbui_enabled":"","footnotes":""},"categories":[23300],"tags":[21059,21057,21060,22110,21058,26846,1888],"class_list":["post-606511","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-magento-blog-fr","tag-extension-de-gestion-des-retours-et-remboursements-magento-2","tag-extension-de-gestion-des-retours-magento-2","tag-extension-de-retour-de-produit-magento-2","tag-extension-rma-magento-2","tag-gestionnaire-de-retour-magento-2","tag-magento-2-return-manager"],"acf":[],"yoast_head":"\nMagento 2 Return Manager | RMA Extension - Knowband Blog | Ecommerce Modules<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knowband.com\/blog\/fr\/magento-blog-fr\/gestionnaire-de-retour-magento-2-extension-rma\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Magento 2 Return Manager | RMA Extension - Knowband Blog | Ecommerce Modules\" \/>\n<meta property=\"og:description\" content=\"Magento 2 Return Manager, \u00e9galement appel\u00e9 extension Magento 2 RMA, vous aide \u00e0 g\u00e9rer confortablement les retours de votre magasin. 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