{"id":806394,"date":"2020-09-01T07:41:35","date_gmt":"2020-09-01T07:41:35","guid":{"rendered":"https:\/\/www.knowband.com\/blog\/?p=806394\/"},"modified":"2021-04-20T05:41:00","modified_gmt":"2021-04-20T05:41:00","slug":"manage-order-returns-order-cancellation-prestashop-rma-module","status":"publish","type":"post","link":"https:\/\/www.knowband.com\/blog\/de\/prestashop-de\/manage-order-returns-order-cancellation-prestashop-rma-module\/","title":{"rendered":"Manage Order Returns and Order Cancellation with PrestaShop RMA Module"},"content":{"rendered":"

It is often observed that customers want to return or cancel their orders. Managing orders and fulfilling customer’s demands isn’t an easy task. Considering consumer rights in the EU, every eCommerce platform needs an easy return manager to maintain the records and meeting customer’s needs.\u00a0 EU<\/a> has a policy that a consumer can request a return or refund for a faulty product within 14 days after purchase. As an eCommerce owner, it may sound tedious and time taking.<\/p>\n

Don\u2019t worry! PrestaShop Return Manager Addon takes care of all the functions required to cancel or order returns. With additional features described below, this new version gives a user-friendly experience to eCommerce store owners and customers.<\/p>\n

What\u2019s New in PrestaShop Return Manager Addon?<\/h1>\n

Customer retention is a merchant\u2019s need and this can be achieved with customer satisfaction<\/a>. PrestaShop Return Manager module comes with an easy cancel request format with multiple return and cancellation methods for a customer.<\/p>\n

\"whats-new-in-prestashop-return-manager-addon\"<\/a><\/p>\n

1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Decide when to start calculating Policy time<\/h2>\n

Imagine a situation when the product is delivered after the expiry of the return date. What impression this will create on your customer? Sometimes the return date expires if the product delivery is delayed, to resolve this issue, the addon now provides a drop-down menu for selecting a product status after which the return policy time will be calculated.<\/p>\n

2.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Quick Access of Return Listing from Dashboard<\/h2>\n

You don\u2019t have to find the module from a long list of installed modules in the admin panel, instead, you can configure the PrestaShop Return Manager Addon from the left menu of the admin panel.<\/p>\n

Additionally, a new option to access all the return listing counts has been added on top of the admin panel. All the return listings like order returns, canceled orders, etc can be seen in one place.<\/p>\n

3.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Custom features for email templates<\/h2>\n

In the updated version of Return Manager, the admin is provided with an option in the admin panel to add a custom text for each Return Status and created a placeholder that can be used in the Return Status Email templates. The updated version provides an option in the admin panel to ‘send a Test Email’.<\/p>\n

4.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Search and Filter all the Listing Tabs<\/h2>\n

With the latest version, the store manager can easily sort and filter the listing tabs on the basis of date, customer ID, Return ID, Customer Name, etc. This makes the task easier for the admin.<\/p>\n

Features that enhance admin’s power<\/h1>\n

5.\u00a0\u00a0\u00a0\u00a0 Allows Partial or complete order replacement<\/h2>\n

The online store administrator can now allow online customers to pick items from their orders for replacement. Online customers can even request for returning the whole order if they want to do so. They can now choose all the products from the list. This increases the usability rate.<\/p>\n

6.\u00a0\u00a0\u00a0\u00a0 Admin can add Custom Field<\/h2>\n

This updated version of PrestaShop Return Manager Addon allows an online merchant to create custom fields. Online store owners can build several custom fields from the PrestaShop Refund Order Addon admin interface. The store owner may set custom field block names, apply validations, and also set default values (if required). Admin can make any field as required. Admin can set a default value and validation type.<\/p>\n

Why choose PrestaShop RMA over other Order Return Module?<\/h1>\n

The RMA plays a vital role in the eCommerce store. The Customer sometimes raises the request for the product return, refund,<\/strong> and replacement<\/strong>. To improve customer retention and usability the online merchant needs a flawless RMA interface. Other eCommerce like the Magento Return Manager plugin does not come with these new features.\u00a0 This rejuvenated tool provides both a user-friendly experience and customer satisfaction.<\/p>\n

1.\u00a0\u00a0\u00a0\u00a0 Increased Customer Conversion Rate<\/h2>\n

\"increased-customer-conversion-rate\"<\/a><\/p>\n

Easy refund and return policy builds trust and makes the customer believe in the merchant. This eventually increases the word-of-mouth publicity of the website and brings more traffic <\/a>to the site. From this, you can expect a good conversion rate. This one small change will catapult your conversion rate and this way you can keep the complaints zero.<\/p>\n

2.\u00a0\u00a0\u00a0\u00a0 Customer Satisfaction<\/h2>\n

\"customer-satisfaction\"<\/a><\/p>\n

The front-end easy \u2018return\u2019 option lets them believe if they are not completely satisfied with their purchase, they may return it or replace it. This assurance lets your visitor believe in your product policy and allows them to shop more. The easy email template functionality sends an email to both parties which enhances your business relationship<\/a>. A happy customer always comes back to you without any pause.<\/p>\n

Benefits of PrestaShop Return Manager for the merchants:<\/h1>\n